Before you call the Help Desk —
Is it a Problem or a Service Request?

Is it a problem?

If your computer or software is not functioning as designed, it is a problem.
Examples:

• Computer won't boot up
  
• Obvious hardware problems(noises)
  
• Application freezes
  
• Can't access something that was accessible before
• Can't access network shares
• Can't log in
  

Email servicedesk@uwp.edu or call 595-2444

Is it a service request?

If it is one of the services listed below, please complete a Service Request Form and email it to servicedesk@uwp.edu. If you are unsure call the Service Desk.

• Hardware Installation
  
• Wiping Hard Drives for Surplus
  
• Network Installation
  
• Software Installs/Upgrades
  
• Training Requests
  
• Database Refreshes
  
• Network Server Access
  
• Organization Accounts Maintenance or Creation
• Read the complete services list