Tuesday, February 12, 2013 at 1:00 to 2:00 p.m. in the Hickory Room of the Student Center

Ivy Tech Community College (Ivy Tech) has been relentless in its pursuit of reducing costs and retaining students, while focusing on the students' point of view. With nearly 200,000 students across 14 regions and 30 campuses, Ivy Tech is Indiana's largest public post-secondary institution and the nation's largest singly-accredited statewide community college system. By understanding the correlation between a student's need for a seamless customer service experience and retention, Ivy Tech is thriving while reducing costs in real dollars for their students.

Attend this web seminar to hear from Jeff Fanter, V.P. of Communications and Marketing at Ivy Tech, as he shares how the institution has changed the administrative process to provide students with an immediate, personalized and connected level of service that reinvents the student experience and increases student success. Topics will include:

• How to design a customer service experience from the student's point of view, and key results from Ivy Tech's initiative
• How to streamline the administrative process for students
• Keys to a successful student services strategy on any campus or college system