Menacing or Aberrant Behavior

• Remain calm and unhurried in your response to the person
• Be empathetic and show your concern
• Try to sit down with the person; sitting is a less aggressive posture than standing or moving around
• Be helpful; schedule an appointment for a later time, take notes.
• Provide positive feedback such as, “We can get this straightened out,” or “I’m glad you’re telling me how you feel about this”
• Stay out of the individual's reach
• Limit eye contact
• Do not argue, yell, or joke
• Do not touch the person

If the individual’s level of agitation increases, attempt the following:

• Leave the scene
• Notify the UW-Parkside Police at 262-595-2911
• Menacing and/or aberrant behavior must be reported; alert the UW-Parkside Police and your co-workers immediately after the person leaves