UW-Parkside CTS Desire2Learn Support: FAQs/Troubleshooting

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	D2L Basics Computer Requirements D2L System Check How to Log On to D2L FAQs/Troubleshooting D2L Overview D2L Documentation Students Content Discussion Dropbox Classlist/E-mail Grades Links Schedule Faculty Request a Course Workshops D2L Inst Guide all topics Adding Content Copy Course Content Discussion Board Create Groups Dropbox Classlist/E-mail Quiz Page Menu Items New Quiz Menu Options Create a New Quiz Gradebook Adding a Link Category Adding a New Link Modify the Nav Bar News Adding Students Personal/Class Schedule Create a WebDav		UW-Parkside > CTS > D2L Support > FAQs/Troubleshooting FAQs/Troubleshooting/Home Use Login I can't login in the UW-P lab. I'm having trouble logging on from home. I forgot my password. Is the D2L password the same as my SOLAR password? I heard you need to allow pop-up windows but I want to keep my popup blocker. Powerpoint I need to see PowerPoints my professor put in D2L but I don't have the PowerPoint program on my home computer. I want to print a PowerPoint presentation but once it opens in the D2L content window I can't do anything but view it. Word I need to open Word files but I don't have Word at home. I need to type in a Word document in the Content area but once it opens if I type in it I can't save it. Login I can't login in the UW-P lab. If you cannot login while in a UWP lab it is not an issue with the computer or its hardware or software. For indepth advice visit the D2L Login Trouble Shooting page. I'm having trouble logging on from home. 1 - Perforn a D2L system check. It is designed to ensure your computer system is properly configured by verifying your browser version, display and settings for javascripts and cookies. 2- The web browser makes a difference. The recommended browsers are: PCs: The preferred browser is Internet Explorer 5.0-6.0. Macs: The preferred browser is Netscape 4.7-7.x or Mozilla 1.3-1.x. Note: Safari and Internet Explorer are not supported on a Mac. 3- Reportedly AOL's browser is inconsistent and might cause problems. But, starting IE after connecting through AOL usually works. Is the D2L password the same as my SOLAR password? No. Your D2L password is the same as your Parkside e-mail password. Rangermail is Parkside e-mail. I heard you need to allow pop-up windows but I want to keep my popup blocker. You can keep a popup blocker. To allow D2L popups follow the steps below for the Internet Explorer and Netscape browsers. Internet Explorer: Truster Sites 1. From the Tools menu choose Internet Options. 2. Select the Security tab. 3. Single click on Trusted sites to see those options then click the Sites button. 4. Type in the two address shown in the graphic below. Click Add after entering each address. 5. Click OK to close the Trusted Sites window and OK again to close the Internet Options window. Netscape: Popup Exceptions 1. Fron the Edit menu choose Preferences. 2. Click the down arrow to display options: select Popup Window. 3. Select the Suppress popups radio button then click the Exceptions button 3.Type in the two address shown in the graphic below. Click Add after entering each address. 4. Click OK to close the Popup Exceptions window and OK again to close the Preferences window. PowerPoint I need to see PowerPoints my professor put in D2L but I don't have the PowerPoint program on my home computer. You can download a free PowerPoint viewer for home use. It will let you view and print presentations. I want to print a PowerPoint presentation but once it opens in the D2L content window I can't do anything but view it. PowerPoint behaves differently depending upon the version: 2000 or 2002/3 - PowerPoint Printing with v. 2000: IN the content window do not click on the D2L printer icon. Instead, place your mouse over the ppt slide and right click choosing Print from the menu. - PowerPoint Printing with v. 2002/3: Click on the PowerPoint content link. A File Download dialog box opens. Choose Save. A Save As dialog box opens. Rember to take note of where you saved it and its filename. Click Save Then open the saved file using the PowerPoint program on your computer. If you do not have PowerPoint you can download a free viewer. Word I need to open Word files but I don't have Word at home. You can download a free Word viewer for home use. It will let you view and print Word documents. I need to type in a Word document in the Content area but once it opens if I type in it I can't save it. If you have already typed in it in the D2L window and do not want to lose your work, highlight the desired text with your mouse, right click and choose Copy from the menu. Then open a word processor, like Microsoft Word, and Paste it into a blank document and choose Save from the File pull down menu.

D2L Basics
Computer Requirements
D2L System Check
How to Log On to D2L
FAQs/Troubleshooting
D2L Overview
D2L Documentation

Students
Content
Discussion
Dropbox
Classlist/E-mail
Grades
Links
Schedule

Faculty
Request a Course
Workshops
D2L Inst Guide all topics
Adding Content
Copy Course Content
Discussion Board
Create Groups
Dropbox
Classlist/E-mail
Quiz Page Menu Items
New Quiz Menu Options
Create a New Quiz
Gradebook
Adding a Link Category
Adding a New Link
Modify the Nav Bar
News
Adding Students
Personal/Class Schedule
Create a WebDav

UW-Parkside > CTS > D2L Support > FAQs/Troubleshooting

FAQs/Troubleshooting/Home Use

Login
I can't login in the UW-P lab.
I'm having trouble logging on from home.
I forgot my password.
Is the D2L password the same as my SOLAR password?
I heard you need to allow pop-up windows but I want to keep my popup
blocker.

Powerpoint
I need to see PowerPoints my professor put in D2L but I don't have the
PowerPoint program on my home computer.
I want to print a PowerPoint presentation but once it opens in the D2L content window I can't do anything but view it.

Word
I need to open Word files but I don't have Word at home.
I need to type in a Word document in the Content area but once it opens if I type in it I can't save it.

Login
I can't login in the UW-P lab.
If you cannot login while in a UWP lab it is not an issue with the computer or its hardware or software. For indepth advice visit the D2L Login Trouble Shooting page.

I'm having trouble logging on from home.
1 - Perforn a D2L system check. It is designed to ensure your computer system is properly configured by verifying your browser version, display and settings for javascripts and cookies.
2- The web browser makes a difference. The recommended browsers are:
PCs: The preferred browser is Internet Explorer 5.0-6.0.
Macs: The preferred browser is Netscape 4.7-7.x or Mozilla 1.3-1.x.
Note: Safari and Internet Explorer are not supported on a Mac.
3- Reportedly AOL's browser is inconsistent and might cause problems. But, starting IE after connecting through AOL usually works.

Is the D2L password the same as my SOLAR password?
No. Your D2L password is the same as your Parkside e-mail password. Rangermail is Parkside e-mail.

I heard you need to allow pop-up windows but I want to keep my popup blocker.
You can keep a popup blocker. To allow D2L popups follow the steps below for the Internet Explorer and Netscape browsers.

Internet Explorer: Truster Sites

1. From the Tools menu choose Internet Options.

2. Select the Security tab.

3. Single click on Trusted sites to see those options then click the Sites button.

4. Type in the two address shown in the graphic below. Click Add after entering each address.

5. Click OK to close the Trusted Sites window and OK again to close the Internet Options window.

Netscape: Popup Exceptions

1. Fron the Edit menu choose Preferences.

2. Click the down arrow to display options: select Popup Window.

3. Select the Suppress popups radio button then click the Exceptions button

3.Type in the two address shown in the graphic below. Click Add after entering each address.

4. Click OK to close the Popup Exceptions window and OK again to close the Preferences window.

PowerPoint

I need to see PowerPoints my professor put in D2L but I don't have the PowerPoint program on my home computer.
You can download a free PowerPoint viewer for home use. It will let you view and print presentations.

I want to print a PowerPoint presentation but once it opens in the D2L content window I can't do anything but view it.
PowerPoint behaves differently depending upon the version: 2000 or 2002/3
    - PowerPoint Printing with v. 2000: IN the content window do not click
      on the D2L printer icon. Instead, place your mouse over the ppt slide and
      right click choosing Print from the menu.

    - PowerPoint Printing with v. 2002/3: Click on the PowerPoint content
       link. A File Download dialog box opens. Choose Save.

        A Save As dialog box opens. Rember to take note of
        where you saved it

        and its filename. Click Save

Then open the saved file using the PowerPoint program on your computer. If you do not have PowerPoint you can download a free viewer.

Word

I need to open Word files but I don't have Word at home.
You can download a free Word viewer for home use. It will let you view and print Word documents.

I need to type in a Word document in the Content area but once it opens if I type in it I can't save it.
If you have already typed in it in the D2L window and do not want to lose your work, highlight the desired text with your mouse, right click and choose Copy from the menu.
highlighted text in D2l with the right click menu visible and Copy selected

Then open a word processor, like Microsoft Word, and Paste it into a blank
Pasted text into a word process blank document

document and choose Save from the File pull down menu.