Ready to soar: UW-Parkside Human Resources Dept.
"It's an opportunity that doesn't come around very often."
That's how UW-Parkside Interim Human Resources Director Barb Farrar views the upcoming changes in her department. Working with the University of Wisconsin Service Center and Huron Consulting, HR is instituting a series of changes that will result in better?make that much better?service.
"You're going to see improved response time on issues; you're going to see a better cross-trained staff; you're going to see new tools that will make the processes that we do easier; you're going to see improved processes on recruitments, on electronic time sheets, better use of electronic signatures on important documents, and better work flow," Farrar stated.
The changes to Human Resources were outlined during a presentation at Tallent Hall Monday, July 23. UW Service Center Change Management Team Leader Brad Krause listed four primary objectives at the top of his team's list. These included improved efficiency in HR's business processes.
"The idea is that we can string some of these processes together, make them quicker, more efficient," Krause said. The changes mean greater use of self-service by employees and the elimination of paperwork. The objective likely to make the greatest number of people happy is one that promises "Improved client (campus and employee) satisfaction in service."
To improve satisfaction, the HR Department will implement an ambitious series of tasks, 14 in all, prior to the start of the 2012-2013 academic year. These include:
- Redesigning the hiring process;
- Creation of an issue tracking system;
- Workload reallocation; and
- Creating a Backup Structure
A complete list of tasks being tackled by HR in the coming weeks and details about the department's improve plan are available on the university web site.
Farrar said with all the tasks facing HR in the coming weeks, colleagues will need to have a little patience when dealing with the department as it retools. But, she added, it will be worth it.