Conflict Analysis and Intervention

February 05, 2018 - March 09, 2018
9 am - Noon

Develop Critical Thinking, Problem Solving, 
Improve Negotiation Skills, and Build better Self-awareness

Conflict is an inevitable and constant feature of our lives - a fundamental feature of our relationships at home, at work, and in the world at large. How we handle conflict - either well, or poorly - has profound consequences for the fate of our relationships, our own mental health, our organizations, and our communities. In a series of 3 modules, this certificate provides participants with the basic concepts and tools that are necessary for transforming destructive approaches to conflict into constructive ones. Module 1 focuses on Self-Awareness, Module 2 on Conflict Analysis, and Module 3 on Negotiation and Mediation. Students will practice with case studies, and with exercises that help them apply these lessons to their own lives.


Learning Outcomes

  • Develop the capacity to manage conflict in the local and global workplace, with peers, teams, and interdepartmentally, with an emphasis on inclusivity
  • Develop constructive approaches to balancing-power in conflict situations
  • Understand and develop your own communication styles, i.e. collaborating, competing, avoiding, compromising, etc., and employ new skills to effectively resolve conflict through the use of different approaches
  • Learn practical conflict management techniques through scenario-based exercises to apply to real-life personal and workplace situations


For more information and registration, go to the link provided above!

Continuing Education
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