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Academic Staff - Adult Student Enrollment Counselor (Public May Apply)

Code: 13590 Posted: 10/12/2017

POSITION SUMMARY

The Continuing Education Department at the University of Wisconsin-Parkside invites applications for the position of Adult Student Enrollment Counselor

University of Wisconsin –Parkside Continuing Education (CE) is committed to Inclusive Excellence through collaborative and sustainable partnerships with faculty, staff, students and the greater community. At UWP, we encourage a supportive, diverse and collaborative environment in which we learn from each other through informed and open communication, institutional practices and community outreach. UWP provides quality, relevant education that includes over 100 undergraduate, graduate and certificate programs, and a growing number of online degree-completion programs. It is a goal CE to create a centralized point of contact for adult learners that provides support from recruitment to career.

The Adult Student Enrollment Counselor is a new position and will be responsible for proactively following up on leads generated through marketing campaigns, using various channels to recruit students to degree-completion and certificate programs such as Business, Health Information Management and Technology, Sociology, and Sustainable Management programs. This person will be the central point of contact for adult students interested in degree completion programs and is responsible for developing and advancing student relationships and assisting them through admissions and orientation and to first enrollment.

The primary audiences are prospective students with some college or associates degrees seeking online learning and the work is largely performed using the University’s customer relationship management tools, and other software platforms. This position will be located within CE office at UWP and report directly to the CE Director. This role requires the ability to work a flexible schedule, some evenings and an occasional weekend to accommodate program demands. This position is not offered remotely.

This position is highly collaborative and will work closely with admissions and enrollment services, as well as the four academic college advisors/coaches. Performs other duties as assigned.

 

QUALIFICATIONS

Required:

  • Bachelor’s degree
  • Three to five years of professional experience in admissions, advising, or other related enrollment services
  • Demonstrated experience responding to the needs of students or customers
  • A record of success in managing and influencing multiple stakeholders—fostering cooperation, consensus and collaboration
  • Excellent critical thinking and problem solving skills
  • Excellent oral and written communication and customer service skills
  • Proficient in software applications such as Microsoft Office Suite
  • Previous experience utilizing a student information system software and/or customer relationship management software

Preferred:

  • Master’s degree
  • Experience working with transfer, adult, and diverse student learners
  • Transcript evaluation experience
  • Demonstrated knowledge of the Adult recruitment life cycle and best practices

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Recruiting:

  • Provide excellent customer service to prospective students; respond to inquiries with accurate information about programs and execute seamless hand off to advising colleagues
  • Plan and implement a wide range of recruitment activities such as making presentations, public speaking, exhibiting at various events and Business Expos
  • Represent UW-Parkside at various recruitment related events and participate in open house events
  • Maintain up-to-date knowledge in all adult serving and degree-completion programs and build relationships with appropriate college advisors overseeing assigned programs
  • Work with CE Director and internal partners and lead the effort to continuously assess and improve the adult student recruitment through enrollment process for assigned programs
  • Develop sustainable relationships with corporate partners, civic and community agencies, and other relevant groups
  • Lead and participate on appropriate committees, collaborate with colleagues in marketing, admissions, advising, and student services to obtain up-to-date information for prospective students, and participate in regularly scheduled pre-advising meetings
  • Work independently and with campus partners to solve problems and engage in the development of solutions that improve the adult student experience
  • Serve as a liaison for students between CE, Admissions, Financial Aid, and the Registrar’s office, as well as other designated University departments
  • Use prescribed recruitment plan to contact and follow up with leads at various stages in the recruitment cycle and update student records accordingly
  • Explain admission requirements and enrollment processes and procedures to interested students, review unofficial transcripts, and explore educational alternatives as needed including Prior Learning Assessment (PLA)
  • Maintain follow-up contacts and provide campus resource materials
  • Establish and maintain effective working relationships with the campus community, the public, agencies, and others
  • Have full knowledge of transfer policies and the transferability of courses to the UW-Parkside individual majors, as well as have the ability to perform unofficial transfer credit evaluations
  • Other duties as assigned

Administration:

  • Utilize the University’s Learning Management System (LMS) software to manage targeted recruitment strategies and on-going strategic communications with inquires, prospective students and applicants
  • Maintain an up-to-date knowledge of programs, policies, procedures, and practices at UW-Parkside, within the UW System, and within the admission profession

Essential Knowledge, Skills, and Abilities:

  • Considerable knowledge of the recruitment techniques and practices
  • Ability to work with a diverse student population
  • Excellent oral and written communication skills
  • Ability to work independently
  • Proficiency in MS Office Suite (MS Word, Excel, Power Point and Outlook), and other business office software
  • Demonstrated ability using time management techniques and practices
  • Ability to participate in work groups; and coordinate, develop and implement projects
  • Ability to identify, analyze and resolve problems
  • Ability to plan, organize and prioritize multiple work assignments and projects
  • Ability to develop and maintain effective professional working relationships with individuals at all organizational levels both with the campus community and with external institutions, community leaders, agencies, and others
  • Ability to maintain confidentiality and understand FERPA requirements
  • Ability to maintain accurate and detailed records
  • Ability to relate well to both prospective and continuing students
  • Ability to work independently and with a team of colleagues
  • Ability to travel and have a valid driver’s license
  • Ability to communicate effectively both orally and in writing with students
  • Ability to perform work often under pressure to meet multiple customer service and operational demands while maintaining service standards
  • Physical ability to sit at a desk and/or operate a personal computer for about 2 hours at a time
  • Moderate amounts of walking, standing, and stair climbing; occasional lifting of up to 50 pounds

 

THE UNIVERSITY AND AREA

UW-Parkside is a regional comprehensive university that is committed to accessibility, academic excellence, student success, diversity, and community engagement. This beautiful campus is on 700 acres of woodland & prairie in the heart of the Milwaukee/Chicago corridor, between Racine and Kenosha and near Lake Michigan. The university enrolls approximately 5,000 students, many of whom are first- generation and nontraditional students. UW-Parkside benefits from the diversity of the communities it services in Kenosha, Racine, and Walworth Counties. Kenosha and Racine are small cities that offer tranquility and convenience. The myriad attractions of Milwaukee and Chicago are easily accessible, as is the solitude of the country. UW-Parkside is strongly committed to creating and maintaining a multicultural, pluralistic campus environment.

The tri-county region that comprises the University’s primary service area is home to an impressive array of businesses. There are more than 10,000 small businesses in the region, as well as a large number of globally-recognized employers. The college, through its active, engaged Advisory Board, enjoys a close relationship with many of these businesses. For further information regarding the University and community, please see our website at www.uwp.edu.

 

REVIEW OF APPLICATIONS

Applications received by 11:59 PM November 12, 2017, are ensured full consideration. Position is open until filled.

 

APPLICATION PROCESS

STEP 1: Please select the applicable link below:

External Candidate Apply Here (Candidates NOT currently employed by the University of Wisconsin System) – follow link then continue to STEP 2

Internal Candidate Apply Here (Candidates currently employed by the University of Wisconsin System) – follow link then under “Main Menu” choose:

  • “Self Service”
  • “Recruiting”
  • “Careers”

STEP 2: Under "Job Search" choose:

  • "More Options"
  • Job Opening ID: "13590"
  • "Search"
  • Select "Adult Student Enrollment Counselor"
  • Click "Apply Now"
  • You must login before you can apply. Input your "User Name" and "Password" and select "Login"
  • If you have not yet registered, click "Register Now" to begin the registration process

STEP 3: Submit application materials:

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  •  CV/Resume
  •  Cover letter addressing your qualifications for the position

You must select "SUBMIT", selecting "Save" will not forward your application materials to the search committee.

If you have questions about how to apply go to https://kb.wisc.edu/hrs/page.php?id=21544

Please Note:
In instances where the Search and Screen Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.

 

SALARY AND BENEFITS

Commensurate with experience and education. The UW System provides a liberal benefits package, including participation in a state pension plan.

Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/download/summaries/fasl.pdf

Total Compensation Estimator: https://www.wisconsin.edu/ohrwd/benefits/totalcomp/

 

LEGAL NOTICES

A criminal background check will be required at the time of hire. 

UW-Parkside is an AA/EEO employer. Individuals from diverse backgrounds are encouraged to apply.

It is the policy of UW-Parkside to provide reasonable accommodations to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at 262-595-2204. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual's disability.

University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

In compliance with the Clery Act of 1998, the University of Wisconsin Parkside Crime Statistics Report is available at https://www.uwp.edu/live/offices/universitypolice/crimestats.cfm. Call the UW-Parkside Campus Police Office at (262) 595-2455 for a paper copy of the annual report.

Contact Name: Susan Bogar

Contact Phone: 262-595-2498

Contact Email: bogar@uwp.edu

900 Wood Road · P.O. Box 2000 · Kenosha, WI 53141-2000 P 262-595-2345