Academic Staff - Instructional Support Specialist

Code: 007 Posted: 02/23/2014

The University of Wisconsin-Parkside invites applications for the Instructional Support Specialist (Official title: Associate Information Processing Consultant).This is a full-time, 12 month Academic Staff position.

This position is under the broad policy guidance of Campus Technology Services and under the general supervision of the Manager of the Learning Technology Center. The person in this position works with the Learning Technology Center team to support the growing needs of faculty, staff and students with instructional technology. This position serves as primary back-up for the Education Media Technologist and also assists in the development and delivery of technology related training materials.

Essential Job Functions

Desire2Learn (D2L) Site Administration Back-up

  • Provides technical support for faculty, staff and students.
  • Investigate and test new features and upgrades.
  • Support the day to day management of D2L courses.
  • Troubleshoot faculty, staff and student access and general course related issues.
  • Assist with the annual clean-up (purge) course processes.
  • Assist with each semester’s course loading.
  • Attend site-admin meetings.
  • Monitor and resolve FootPrint trouble tickets.

Back-up for Instructional Media Technology

  • Assist in the support of media related technologies, included but not limited to: BlackBoard Collaborate, Kaltura, Camtasia Relay, Desire2Learn ePortfolio.
  • Collaborate with colleagues to assess educational technologies.
  • Mentor faculty in the use of new instructional technology.
  • Serve as Primary back-up for the Educational Media Technologist.


  • In collaboration with the LTC staff, deliver and maintain Instructional technology documentation.
  • Coordinate with other Learning Technology staff the delivery of ongoing workshops and training sessions.
  • Participate in the development and implementation of support resources.
  • Create and maintain schedules for technology training/workshop sessions.

Emerging technology

  • Monitor new teaching and learning technology to determine appropriate use.
  • Participate in piloting technologies collect feedback, evaluate and make recommendations on the piloted subject.
  • Assist faculty and staff with defining effective technology use.

Activities and Projects

  • Participate in organizational and department activities and projects.
  • Participate in professional development activities.
  • Perform other duties as assigned.

Essential Knowledge And Abilities

  • Knowledge of instructional technology and an ability to learn new applications, troubleshoot technology issues and to fully utilize technology.
  • Ability to create and present instructional media technology to end users of varying levels using prepared documents as well as in person.
  • Ability to have excellent organizational and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Commitment to excellent customer service and delivering high quality instruction.
  • Excellent oral and written communication and interpersonal skills.



  • Bachelor’s degree in a relevant area
  • Experience working with instructional technology and course management system support
  • Experience developing and facilitating technology training
  • Demonstrated ability to communicate effectively


  • Experience with teaching online course development
  • Knowledge of the course management system Desire2Learn (D2L)

Salary: Commensurate with qualifications and experience. The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan.

Review of Applications: Applications received by January 9th, 2014 are ensured full consideration. The position is open until filled.

To Apply: Go to: Click the "Apply Now" button. You must create an account and login before you can apply. If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password' and select "Login." If you have questions about how to apply from the Candidate Gateway, go to

Your application will not be considered complete until all required documents are attached and all required fields are completed.

Please be sure you have included:

Cover Letter outlining your qualifications for the position
Names and Contact information for three professional references

If you have application questions call or email:

Nora Keller
Phone: (262) 595-2221

It is the policy of UW Parkside to provide reasonable accommodations to qualified applicants with disabilities. If you need assistance, or accommodation in applying because of a disability, please contact us using the information below. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual's disability.

The University of Wisconsin-Parkside is an equal opportunity, affirmative action employer. A criminal background check and degree verification is required prior to starting employment.

About the University:
The University of Wisconsin-Parkside is a comprehensive campus of the University of Wisconsin System with approximately 4800 students, 120 faculty, and 70 instructional academic staff offering 33 undergraduate majors and 3 master’s degrees in 22 academic departments. The campus is located between the cities of Kenosha and Racine in southeastern Wisconsin, within the Chicago-Milwaukee corridor.

The university is situated on 700 acres of prairie and woodland approximately two miles west of Lake Michigan. Consisting of 15 buildings, the coherence and unity of the original campus design within its natural landscape has been sustained over four decades of development. Recent additions include a renovated and expanded student center, a 250 bed suite-style residence hall, and a greatly expanded and renovated center for the arts and humanities.


Contact Name: Nora Keller

Contact Phone: (262) 595-2221

Contact Email:

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