NEW STUDENT SERVICES MANAGER (PUBLIC MAY APPLY)
Code: 11666 Posted: 03/28/2016
New Student Services Manager
University of Wisconsin-Parkside
The University of Wisconsin Parkside invites applicants for a New Student Services Manager.
Reporting to the Assistant Dean of Students, the New Student Services Manager is responsible for ensuring a smooth transition to UW-Parkside for new students and their families through the development and coordination of innovative orientation programs. Working closely with the Office of Admissions, the Enrollment Services division, and Academic Advisors across the campus, the New Student Services Manager and Orientation staff assist students with the matriculation process. As a member of the Student Affairs division, the New Student Services Manager also participates in on-going persistence and completion initiatives focused on student success.
Essential Duties and Responsibilities
40% A. Program Development and Coordination
- A1. Develop and coordinate New Student Orientation programs for both freshmen and transfer students.
- A2. Develop and coordinate Family/Guest Orientation programs.
- A3. Work in conjunction with various Student Life departments to develop and coordinate Ranger Welcome programs.
- A4. Assess effectiveness of Orientation programs through participant surveys and campus partner discussions.
25% B. Student Leader Development
- B1. Recruit, select, and hire approximately 20 Orientation Leaders (OLs).
- B2. Develop and facilitate extensive student development training programs for OLs.
- B3. Oversee administrative processing and tracking of employment hours. Work collaboratively with others of the institution to identify potential student leaders.
20% C. Coordination of Communication Related to Orientation programs
- C1. Create and submit as appropriate to the CRM tool, all communication related to orientation requirements and registration processes.
- C2. Maintain web pages and social media for new students.
- C3. Collaborate with colleagues in Office of Admissions and Advising & Career Center regarding communication to admitted and re-entry students.
- C4. Communicate with internal colleagues regarding the Orientation schedule-Enrollment Services, Campus Technology Services, Dining Services, Academic Advisors, Student Center Staff, University Police, Housing & Residence Life and other offices who participate in resource fair activities.
10% D. Coordinate Administration of the Wisconsin Placement Test
- D1. Work with LTE to schedule and administer regional and residual placement tests.
- D2. Serve as UW-Parkside's representative to UW System Placement Officer Meetings.
5% E. Administrative
- E1. Develop and monitor annual program budget.
- E2. Collaborate with staff, faculty and offices across campus on student persistence and completion efforts.
- E3. Engage in professional development opportunities through current research, literature, and conferences.
- E4. This position is designated as a Campus Security Authority (CSA) for Clery Compliance
- E5. Other duties as assigned.
Education, Experience, Training And/or Certifications
- Master's Degree in Student Personnel, Higher Education Administration, Counseling or related field.
- Two years professional experience working with undergraduates in a higher education setting in the areas of Orientation, First Year Experience, Academic Advising or related field.
- Experience working with a diverse student population.
- Experience supervising students and/or professional staff.
- Three years or more professional experience working in Orientation or First Year Experience Programs in a higher education setting.
- Experience working with student information systems and/or customer relationship management (CRM) tools.
Essential Knowledges, skills and Abilities
- Considerable knowledge of student development theories and practices.
- Considerable knowledge of best practices in the areas of New Student Orientation, First Year Experience Programs, Freshmen Seminars, and Transfer Transitions.
- Ability to plan, organize, and prioritize multiple work assignments and projects.
- Ability to develop and maintain effective professional working relationships with individuals at all organizational levels both with the campus community and with external institutions, community leaders, agencies, and others.
- Ability to communicate effectively both orally and in writing with students, families, faculty and staff.
- Ability to relate to prospective and continuing students.
- Ability to perform work often under pressure to meet multiple customer service and operational demands while maintaining service standards.
- Ability to maintain accurate and detailed records.
- Ability to identify, analyze and resolve problems.
- Ability to work independently and with a team of colleagues.
- Ability to "be present and on task" for 6-8 hours straight during scheduled Orientation sessions; ability to work occasional evenings and weekends.
Salary and Benefits
Salary & Benefits:
Commensurate with experience and education. The UW System provides a liberal benefits package, including participation in a state pension plan.
* Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/download/summaries/fasl.pdf
* Total Compensation Estimator: https://www.wisconsin.edu/ohrwd/benefits/totalcomp/
Review of Applications
Applications must be received online by 11:59 pm on Sunday, April 24, 2016.
STEP 1: Please select the applicable link below:
External Applicants: https://www.careers.wisconsin.edu (NOT currently employed by the University of Wisconsin System)
Internal Applicants: https://www.hrs.wisconsin.edu (Currently employed by the University of Wisconsin System)
STEP 2: Under "Basic Job Search" choose:
"Advanced Search", Job Opening ID: 11666
Find Jobs Posted Within: "Anytime" click "Search"
Select "New Student Services Manager, click "Apply Now"
You must login before you can apply. Input your "User Name" and "Password" and select "Login". If you have not yet registered, click "Register Now" to begin the registration process
STEP 3: Submit application materials:
Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:
- Cover letter specifically addressing the required and preferred qualifications
- Names and contact information for three references
You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee.
If you have questions or concerns, please contact:
Office: (262) 595-2310
The University and Area
UW-Parkside is a regional comprehensive university that is committed to accessibility, academic excellence, student success, diversity, and community engagement. This beautiful campus is on 700 acres of woodland & prairie in the heart of the Milwaukee/Chicago corridor, between Racine and Kenosha and near Lake Michigan. The university enrolls approximately 5,000 students, many of whom are first- generation and nontraditional students. UW-Parkside benefits from the diversity of the communities it services in Kenosha, Racine, and Walworth Counties. Kenosha and Racine are small cities that offer tranquility and convenience. The myriad attractions of Milwaukee and Chicago are easily accessible, as is the solitude of the country. UW-Parkside is strongly committed to creating and maintaining a multicultural, pluralistic campus environment.
The tri-county region that comprises the University's primary service area is home to an impressive array of businesses. There are more than 10,000 small businesses in the region, as well as a large number of globally-recognized employers. The college, through its active, engaged Advisory Board, enjoys a close relationship with many of these businesses. For further information regarding the University and community, please see our website at www.uwp.edu.
A criminal background check will be required at the time of hire.
UW-Parkside is an AA/EEO employer. Individuals from diverse backgrounds are encouraged to apply.
It is the policy of UW-Parkside to provide reasonable accommodations to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at 262-595-2204. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual's disability.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
In compliance with the Clery Act of 1998, the University of Wisconsin Parkside Crime Statistics Report is available at https://www.uwp.edu/live/offices/universitypolice/crimestats.cfm. Call the UW-Parkside Campus Police Office at (262) 595-2455 for a paper copy of the annual report.
Contact Name: Sharon Acerbi
Contact Phone: (262) 595-2310
Contact Email: email@example.com