RANGER RESTART: Updates, resources, and FAQs

Two-step Authentication for Office 365

Two-step authentication is a proven way to protect your email account against the use of stolen passwords. Verify your identity with a device in your possession, commonly a mobile phone, as part of your Microsoft Office 365 login. Existing UWP users will be opted in to two-step authentication.

Requirements

  • You have an Office 365 email account 
  • You must be using a supported client (see below)

Desktop

  • Microsoft Office 2016 (and above) for Windows or MacOS

  • Native mail client with MacOS 10.14+ (Mojave)

Mobile

  • Microsoft Outlook from the iTunes or GooglePlay store

  • Native mail client with iOS 11.0+

For web-based access to email and Office 365, you must use a modern web browser. Mail clients that do not use the Outlook Web Access (OWA) protocol are not supported and will no longer work after the change is made. Email clients that utilize POP or IMAP protocols, such as Thunderbird, are not supported.

Setup

UW-Parkside uses an application called DUO, that makes the two-step authentication process quick and easy. 

Students

Faculty & Staff

What to expect after activating two-step for Office 365

Your work should not be interrupted when DUO two-step authentication for Office 365 is enabled. If you are online and working in any of your O365 applications, you should not notice anything at the time we turn it on.

After we initially activate two-step, it typically takes 24 to 48 hours for you to notice any change, because your credentials will be cached. Using an incognito or private browsing window, or browser with cleared cache, should allow you to see the change immediately for web-based access to email (OWA) and O365 (e.g. OneDrive, Sharepoint).

Troubleshooting

 

  1. Verify you are using one of the supported browsers as listed below.
    Chrome
    Firefox
    Safari
    Edge
     
  2. Clear your browser cache
     
  3. Close your browser completely, then try logging in again.
  1. Make sure you are using the latest version of Microsoft Teams:
    You can download the latest version from Microsoft.
    or, Use the Web app in Chrome or Edge.
     
  2. Sign out of Microsoft Teams, then log back in.
  1. Make sure you are using the latest version of Microsoft Teams, check the app store for updates or download from Microsoft.
     
  2. Once you have logged in and have sent the Duo request, when the notification comes back, click and hold on the notification bar to approve so that you remain in the Microsoft Teams app. If you exit the Microsoft Teams app and go to the Duo app to approve, the approval may not go through. You will then need to authenticate twice more with your credentials before accessing Microsoft Teams (though you will not need to do another Duo request).
  1. Make sure you are using the latest version of the Outlook app, check the app store for updates
     
  2. Delete and re-add your account:
    1. Go to Settings, then select the account you want to delete.
       
    2. Select Remove Account.
       
    3. Select From Device, (removes the account, but keeps the data) or From Device & Remote Data, (removes the account and all the information related to that account).
       
    4. Add the account again.
  1. Your device must be iOS version 11.3 or greater to be supported.
     
  2. Delete and re-add your account.
    1. Go to Settings, then select the account you want to delete.
       

    2. Select Remove Account.
       

    3. Select From Device, (removes the account, but keeps the data) or From Device & Remote Data, (removes the account and all the information related to that account).
       

    4. Add the account again.

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