Workplace Conflict Resolution certificate

Noncredit Professional Development

Conflict is an inevitable and constant feature of our lives - a fundamental feature of our relationships at home, at work, and in the world at large. How we handle conflict - either well, or poorly - has profound consequences for the fate of our relationships, our own mental health, our organizations, and our communities. 

In a series of 3 modules, this certificate provides participants with the basic concepts and tools that are necessary for transforming destructive approaches to conflict into constructive ones.

Part of the Inclusive Leadership Series.

Learn more about the full series.


The Workplace Conflict Resolution Certificate will help you:

  • Develop the capacity to manage conflict in the local and global workplace, with peers, teams, and interdepartmentally, with an emphasis on inclusivity.
  • Develop constructive approaches to balancing power in conflict.
  • Understand and develop your own communication style and your personal approach to managing conflict.
  • Understand and value various conflict management styles and employ new skills to effectively resolve conflict through different approaches.
  • Learn practical conflict management techniques through scenario-based exercises to apply to real-life personal and workplace situations.

Attend a Lunch and Learn session to learn more about handling workplace conflict.

Hidden Cost of Workplace Conflict 
Oct 19, 2018  |  FREE

This Lunch and Learn is for employees and leaders will provide an overview of the results impacted by workplace conflict, a tool to estimate the cost of conflict in your workplace, and strategies to encourage conflict is resolved at the lowest level possible.

This event has concluded. Join us on November 16 for our next Lunch and Learn opportunity! 

What's Your (Conflict Resolution) Style? 
Nov 16, 2018  |  FREE

This Lunch and Learn is for employees and leaders will provide an overview of the conflict resolution styles, a self-assessment to better understand your style and those of others, and strategies for conflict resolution between the various styles.

Register for this free event.

Return on investment

Gain productive ways to handle conflict, including self-awareness, analysis, negotiation, and mediation. Apply these techniques beyond the classroom with valuable conflict-solving skills that can be used in a variety of personal and professional scenarios. 

While you or your employees have the opportunity to complete individual trainings, participating in the entire Workplace Conflict Resolution Certificate supports the potential to produce highly productive and authentic leaders who can manage conflict in the local and global workplace.

Successful completion of all three modules will earn a certificate and badge in Workplace Conflict Resolution. Read more about digital badges.


FOCUS  |  The nature of conflict, how conflict is managed through communication, and the choices that result in constructive outcomes.

METHOD  |  Using the Lens Model of Conflict, you will see how our personal histories and cultural backgrounds influence our approach to managing differences and how they impact the way we communicate. You will identify the importance of conflict interests and goals, power dynamics and power balancing, and conflict styles that include avoiding, accommodating, competing, compromising, and collaborating.

COMPETENCIES  |  Critical thinking  |  Conflict dynamics  |  Conflict goals  |  Power dynamics  |  Conflict styles

INSTRUCTION  |  Blended  Two 3-hour face-to-face sessions at the beginning and end of the module.




FOCUS  |  methods for analyzing and intervening in conflicts in the workplace and beyond. 

METHOD  |  Explore the role of emotions in conflict and determine ways to work more effectively with emotions. Learn how to analyze conflicts at the macro and micro levels.  Receive an introduction to negotiation skills, and to third-party interventions, including mediation.  Finally, uncover the practice of forgiveness and reconciliation.

COMPETENCIES  |  Problem solving  |  Conflict patterns  |  Principled negotiation  |  Conflict intervention  |  Reconciliation 

INSTRUCTION  |  Blended   Two 3-hour face-to-face sessions at the beginning and end of the module. 




FOCUS  |  The practical application of constructive approaches to conflict interaction. 

METHOD  |  Practice nonviolent (compassionate) communication, apply methods for constructive interaction developed by the Harvard Negotiation Project, and utilize skills in conflict mediation.

COMPETENCIES  |  Nonviolent (compassionate) communication  |  Principled negotiation | Conflict mediation

INSTRUCTION  |  Blended   Two 3-hour face-to-face sessions at the beginning and end of the module.




Liz Hensiak  |  262-595-2604  |


The University of Wisconsin-Parkside is committed to providing access, equal opportunity, and reasonable accommodation in its services, program activities, education, and employment for individuals with disabilities. To request disability accommodations, contact Continuing Education at least eight weeks in advance at: 262-595-3340 (V), 262-595-2513 (FAX), or email