Customer Experience Lessons Learned Through the COVID-19 Pandemic
December 04, 2020
12:30 pm - 1:30 pm
Online
About This Webinar
Every company is experiencing the financial impact of COVID-19 and addressing challenges in a variety of ways. By learning together from our mistakes, we address challenges creatively and open doors to innovation. In this webinar we explore lessons learned from our Customer Experience Certificate Program along with top challenges and solutions. We will explore the top issues impacting CX amidst this pandemic from the perspective of 100 national brands across 10 industries.
Every company is experiencing the financial impact of COVID-19 and addressing challenges in a variety of ways. By learning together from our mistakes, we address challenges creatively and open doors to innovation. In this webinar we explore lessons learned from our Customer Experience Certificate Program along with top challenges and solutions. We will explore the top issues impacting CX amidst this pandemic from the perspective of 100 national brands across 10 industries.
Take This Opportunity to Learn:
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Key challenges in CX created by this pandemic.
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How the perception and expectations of CX are changing
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What customer behavior you should anticipate
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What companies across multiple industries are doing to proactively address behavioral impact to CX
Webinar Attendees are also eligible for a 50% discount off The University of Wisconsin-Parkside Customer Experience Certificate Program!