Associate Director of Housing and Residence Life
Deadline for Applications is 01/03/2021

Code: 16838 Posted: 12/10/2020

The University of Wisconsin-Parkside invites applications for the position of Associate Director of Housing and Residence Life.

The Associate Director, Administrative Operations is a central staff team member in Housing & Residence Life, reporting to the Director of Housing & Residence Life. The position oversees administrative processes, coordinates the summer camp and conference program, supervises the front office administrative staff, and serves as a member of the department’s central office leadership team. The Associate Director is responsible for occupancy management, including oversight of the housing assignments process, residency exemptions and contract releases, hall opening and closing processes, coordination of electronic door access and key management, and various other administrative processes. The Associate Director also oversees the summer camp and conference operation including coordinating the hiring, supervision, and evaluation of summer staff members. Some evening and weekend work will be required.

Essential Job Functions


Contracting & Assignments Process

  • Oversee all aspects of the housing and dining plan assignments process/administration.
  • In cooperation with Campus Technology Services (CTS), maintains oversight of Housing Management Software System (currently THD).
  • In cooperation with CTS manage data held in the THD system including data entry, updating and security.
  • Attend as requested user-software conferences and meetings to maximize use of THD.
  • Complete student contracting including the review, updating and distribution of the Housing and Dining Contract and other housing contracting processes.
  • Creation of marketing and communication plan to incoming and current student in collaboration with campus partners such as media services and the admissions office. 
  • Oversee the presence of Housing & Residence Life on campus visit days.
  • Create and complete housing room selection, assignments, and room change process.
  • Provide approved accommodations to students housing experience. 
  • Facilitate the contract residency exemption and appeal request process.
  • Prepare occupancy reports and occupancy projections.

Departmental Administration

  • Student Services and Administrative Processes
    • Work collaboratively with other offices and departments (Athletics, International Student Services, Disability Services, Office, Multicultural Student Affairs, etc.) to provide housing and housing services to students.
    • Implement procedures necessary to ensure successful transition periods including hall opening and closing, break periods and summer periods.
    • Oversee front desk operations. 
    • Coordinate mailroom operations.
    • Supervise administrative assistant(s), student desk operation staff, and summer conference assistant staff.
    • Coordinate departmental reports and inquiries such as occupancy reports, us census data, etc.
  • Financial
    • Oversee all student housing/dining plan billing.
    • Work in conjunction with cashier’s office and student center to ensure correct student billing.
    • Audit student prepayment status to ensure correct refunds or forfeitures. 
    • Work with Director to manage and set room rates.
  • Technology
    • In cooperation with CTS and University Police, oversee electronic card access system for Housing & Residence Life.
    • In cooperation with CTS and Business Services, coordinate individual technology needs for the department including phones, laptops, printers, tablets, cell phones, etc.
  •  Facilities
    • Oversee student room key inventory and processes.
    • Attend facilities meeting and provide input on facilities upgrade options and timelines.
    • Based on available facilities develop plan to best use facilities during the academic year and summer periods.
    • Communicate to residents’ facilities work that will impact them.

Summer Operations

  • Coordinate the summer housing operations including staffing.
  • Oversee all aspects of the summer camp and conference operation.
  • Work collaboratively and cooperatively with other stakeholders in the summer conference program
  • Manage summer operations billing. 


  • Provide input on Housing & Residence Life policies and procedures.
  • Serve on departmental and divisional committees as requested and/or as needed.
  • Develop and maintain liaisons with appropriate academic, financial, and administrative units across campus.


Essential Knowledge And Abilities

  • Exercise discretion and independent judgment with respect to departmental operations; interactions with students and parents; and crisis management.
  • Ability to successfully manage competing priorities.
  • Demonstrated understanding of the needs of under-represented groups and initiatives that support and enhance inclusivity.
  • Strong oral and written communication skills.
  • Ability to compile and analyze results of residential assessment data.
  • Supervisory skills including effective delegation, training, and development, including student staff.
  • Demonstrated ability to use MS Office including Excel, PowerPoint and Outlook.
  • Ability to participate in work groups; and coordinate, develop and implement projects.
  • Ability to identify, analyze and resolve problems.
  • Ability to plan, organize and prioritize multiple work assignments and projects.
  • Ability to maintain accurate and detailed records.
  • Ability to develop and maintain effective professional working relationship with individuals at all organizational levels both with the campus community and with external institutions, community leaders, agencies, and others.

Education, Experience, Training And/or Certifications


  • Bachelor’s degree with 3-5 years’ experience in higher education administrative operations
  • Experience using a Housing/Dining Assignment software system (such as THD or other)
  • Experience in Administrative Operations in a Higher Education and/or related setting
  • Experience in Camps/Conference operations in a Higher Education and/or related setting
  • Working knowledge of desktop hardware and standard business software programs (e.g. word processing, spreadsheets, database) and the internet
Salary and Benefits

Commensurate with qualifications and experience.

The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan. 

Benefit Details:

Total Compensation Estimator:

“The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Spring 2020. Job duties and responsibilities will remain the same. For more information please visit:

Application Process

Applications must be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)

Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: Submit application materials

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:

  • Cover Letter
  • Resume
  • Names and emails of three professional references

Review of Applications

Applications received by 11:59 p.m. Sunday, January 3, 2021 are ensured full consideration.

You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee. 

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.

In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.


Laura Menarek
Available Until: 01/03/2021

Diversity Jobs Employer Member
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