Coordinator of New Student Services

Code: 14963 Posted: 11/13/2018

The University of Wisconsin-Parkside invites applications for the position of Student Services Program Manager.

Reporting to the Director of Admissions and Recruitment, the New Student Services Manager is responsible for ensuring a smooth transition to UW-Parkside for new students and their families through the development and coordination of innovative orientation programs. Working closely with the Office of Admissions, the Enrollment Services division, and Academic Advisors across the campus, the New Student Services Manager and Orientation staff assist students with the matriculation process. As a member of the Student Affairs division, the New Student Services Manager also participates in on-going persistence and completion initiatives focused on student success.

Essential Job Functions

Essential Duties and Responsibilities

  • Program Development and Coordination
    • Develop and coordinate New Student Orientation programs for both freshmen and transfer students.
    • Develop and coordinate Family/Guest Orientation programs.
    • Work in conjunction with various Student Life departments to develop and coordinate Ranger Welcome programs.
    • Assess effectiveness of Orientation programs through participant surveys and campus partner discussions.
  • Student Leader Development
    • Recruit, select, and hire approximately 20 Orientation Leaders (OLs).
    • Develop and facilitate extensive student development training programs for OLs, including the instruction of the LBST 168 Student Leadership course.
    • Oversee administrative processing and tracking of employment hours. Work collaboratively with others of the institution to identify potential student leaders.
  • Coordination of Communication Related to Orientation programs
    • Create and submit as appropriate to the CRM tool, all communication related to orientation requirements and registration processes.
    • Maintain web pages and social media for new students.
    • Collaborate with colleagues in Office of Admissions and Advising & Career Center regarding communication to admitted and re-entry students. 
    • Communicate with internal colleagues regarding the Orientation schedule-Enrollment Services, Campus Technology Services, Dining Services, Academic Advisors, Student Center Staff, University Police, Housing & Residence Life and other offices who participate in resource fair activities.
  • Coordinate Administration of the Wisconsin Placement Test
    • Schedule and administer regional and residual placement tests.
    • Serve as UW-Parkside’s representative to UW System Placement Officer Meetings.
    • Create and provide all communication related to requirements and registration processes for residual placement tests.
    • Hire, train, and supervise student placement test proctors.
    • Maintain webpages for residual placement tests.
  • Administrative
    • Develop and monitor annual program budget.
    • Collaborate with staff, faculty and offices across campus on student persistence and completion efforts.
    • Engage in professional development opportunities through current research, literature, and conferences.
    • This position is designated as a Campus Security Authority (CSA) for Cleary Compliance
    • Other duties as assigned.

Essential Knowledges, skills and Abilities

  • Considerable knowledge of student development theories and practices.
  • Considerable knowledge of best practices in the areas of New Student Orientation, First Year Experience Programs, Freshmen Seminars, and Transfer Transitions.
  • Ability to plan, organize, and prioritize multiple work assignments and projects.
  • Ability to develop and maintain effective professional working relationships with individuals at all organizational levels both with the campus community and with external institutions, community leaders, agencies, and others.
  • Ability to communicate effectively both orally and in writing with students, families, faculty and staff.
  • Ability to relate to prospective and continuing students.
  • Ability to perform work often under pressure to meet multiple customer service and operational demands while maintaining service standards.
  • Ability to maintain accurate and detailed records.
  • Ability to identify, analyze and resolve problems.
  • Ability to work independently and with a team of colleagues.
  • Ability to “be present and on task” for 6-8 hours straight during scheduled Orientation sessions; ability to work occasional evenings and weekends.


  • Master’s Degree in Student Personnel, Higher Education Administration, Counseling or related field.
  • Two years professional experience working with undergraduates in a higher education setting in the areas of Orientation, First Year Experience, Academic Advising or related field.
  • Experience working with a diverse student population.
  • Experience supervising students and/or professional staff.


  • Three years or more professional experience working in Orientation or First Year Experience Programs in a higher education setting.
  • Experience working with student information systems and/or customer relationship management (CRM) tools.
Salary and Benefits

Commensurate with qualifications and experience.

The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan. 

Benefit Details:

Total Compensation Estimator:

Application Process

Applications must be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)

Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: Submit application materials

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:

  • Cover letter addressing qualifications
  • CV/Resume
  • Names and contact information for three professional references

Review of Applications

Applications received by Saturday December 1st, 2018 are ensured full consideration. Position is open until filled.

You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee. 

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.

In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.


Sharon Acerbi

Diversity Jobs Employer Member
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