Operations and Program Associate

Code: 15880 Posted: 09/16/2019

The University of Wisconsin-Parkside invites applications for the position of Operations Program Associate.

The operations program associate position will provide office support functions for the university police department and safety and risk management department. The position will include law enforcement dispatching with responsibility for communication via radio, computer, TIME System, telephone, written correspondence, and in person. The position coordinates emergency and non-emergency communication between the University Police and other campus departments, law enforcement agencies, fire department, emergency medical units and other government agencies. The position is also responsible for monitoring multiple alarm panels, numerous radio frequencies, and acts as the after-hours emergency contact for the campus community. This position compiles information and report documentation for the department, campus review, state (Crime Information Bureau [CIB]) and national use (FBI, National Crime Information Center [NCIC], Jeanne Clery Act). This position is responsible for preparing daily crime logs to ensure compliance with state and federal standards, and ensuring security measures are being met with regards to confidential information and record retention. In addition to law enforcement dispatching the positon will be the primary backup for deposits, chargebacks and purchasing within the university police department. This position will be the primary backup for the processing of campus key orders and maintaining the campus key database. This positon will provide social media support (Website, Facebook, Twitter, and electronic message boards) for the university police and safety and risk management departments. This position will provide support to university police and safety and risk management in the administration of the campus COOP (Continuity of Operations Planning) program. This position will be responsible for administering the UW Driver Authorization Program under the direction of safety and risk management. This position will be responsible for maintaining the campus AED program under the direction of safety and risk management.   

Essential Job Functions

Essential Duties and Responsibilities

Execution of UWPPD Office Functions

  • Issue parking permits, receipts, and receive payments for parking violations.
  • Reconcile cash register at start and end of shift.
  • Answer phones promptly and record messages when necessary.
  • Enter student holds generated by the department into the campus SOLAR system and release holds as needed.
  • Generate correspondence related to duties or departmental functions.
  • Enter parking permit data into the campus SOLAR system and maintain as needed.
  • Process parking permit refunds.
  • Prepare bank deposits.
  • Process monthly and annual departmental chargebacks.
  • Order supplies as necessary.
  • Develop and maintain complex databases as necessary

Performance of Police Dispatch Functions

  • Receive and transmit messages pertaining to emergencies and law enforcement related services.
  • Appropriately utilize state/federal TIME computer network to obtain information for department personnel.
  • Coordination of police services as needed while officers are enforcing laws and regulations during emergencies.
  • Assign officers to various calls for police services.
  • Confirm warrant, probation/parole status, sex offender status, restraining order status or other critical information received.
  • Obtain certification and keep current through re-certification, in use of state/federal Transaction Information for Management of Enforcement (TIME) computer network.
  • Maintain logs and records on all telephone calls and radio dispatches received or transmitted.
  • Maintain University’s emergency notification system (RAVE); add/remove/update programmed notifications and add/remove/update users of the system.
  • Monitor campus burglar and intrusion alarm system and dispatch officers to alarms.
  • Monitor campus fire and smoke detector alarm system and dispatch officers to alarms.
  • Receive and process bond payments.
  • Maintain and update dispatch information books when needed.

Administration of the UW Driver Authorization program

  • Process driver authorization applications and update online database
  • Send online correspondence to drivers and supervisors
  • Coordinate with safety and risk management on program administration

Administration of the campus key program

  • Receive and process on-line orders for keys.
  • Coordinate the distribution and retrieval of keys.
  • Organize and maintain actual keys on site at the PD.
  • Maintain and update key software database as necessary.
  • Perform key audits as needed.
  • Work with campus locksmith to maintain accurate records of what keys open what room(s) on campus. 


  • Maintain Campus COOP database and plans on SharePoint and update as necessary
  • Create and maintain campus emergency flipchart program
  • Assist in tabletop and other training exercises for UWP staff
  • Assist with any new emergency management initiatives as necessary

Maintain the campus AED program

  • Conduct quarterly physical checks of the 26 campus AED’s
  • Maintain electronic records database of AED’s and service records
  • Order and install replacement batteries and pads as necessary
  • Coordinate with safety and risk management on program administration

Performance of Various Duties to Aid in the Functioning of the Organization

  • Provide social media presence (Website, Facebook, Twitter, electronic message boards) for university police and safety and risk management.
  • Liaise with Kenosha Courts and other state and federal governmental agencies as necessary
  • Perform special or other duties as deemed necessary by the supervisor or the Chief of Police.
  • Schedule meetings for the Chief of Police and others as necessary.
  • Provide notary service

Training and Recruitment

  • Provide support for hiring of all UWPPD staff as necessary
  • Conduct Interview for CSO’s and part-time dispatchers
  • Train part-time dispatchers in all basic and some specific dispatch duties.
  • Maintain the training program manual and update when necessary.

Standards of Performance

  • Overall thoroughness, organization, accuracy, and availability of appropriate
  • Adequacy, timeliness, and accuracy
  • Timeliness of meeting goals.
  • Willingness to make suggestions and soundness of those suggestions.
  • Soundness of judgment and operational decisions.
  • Ability to organize and prioritize work while being responsive to University personnel.
  • Timely and effective communication of problems and opportunities. This includes the responsibility for identifying and communicating information of importance as soon as possible.
  • Integrity in dealing with customers, students, vendors, employees, and management.
  • Punctuality, attendance, effective use of time, and willingness to work overtime when necessary.
  • Maintaining confidentiality of sensitive information.
  • Willingness to assist with special projects and other duties as assigned

Essential Knowledge and Abilities

  • Knowledge of and the ability to interpret and initiate departmental emergency policy and procedure.
  • Knowledge of applicable University work rules, Wisconsin Administrative Code and Wisconsin Statues.
  • Knowledge of the TIME system procedures and NCIC/CIB polices and guidelines.
  • Skill and certification in the operation of Mobile Data Computer terminals.
  • Ability to operate communications systems, including two-way radio dispatch equipment, multiple-line telephone systems, MDC systems, and alarms systems.
  • Ability to operate a personal computer.
  • Knowledge of Microsoft Word basic functions to draft correspondence and create reports.
  • Knowledge of Microsoft Excel basic functions to create and maintain spreadsheets, sort, filter, and extract data.
  • Knowledge of and experience using email systems as a significant means of effective daily communication, including mass email lists.
  • Knowledge of complex, interactive database/record management systems.
  • Knowledge of some DOT data and procedures, including driver’s license and registration. 
  • Some knowledge of Police authority and judicial procedures and practices.
  • Skill to make instantaneous decisions sometimes based on minimal information.
  • Skills in listening, interviewing, and controlling emotions to effectively communicate and gather information.
  • Ability to handle money, perform cash transactions and issue receipts.
  • Knowledge of campus area, public and private resources, and disaster and emergency dispatch techniques.
  • Ability to perform varied tasks quickly, accurately and simultaneously while under stress.
  • Ability to accurately narrate information obtained during dispatch processes.



  • Bachelor’s degree
  • Basic computer skills
  • Experience in a customer service related position
Salary and Benefits

Commensurate with qualifications and experience.

The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan. 

Benefit Details:https://www.wisconsin.edu/ohrwd/benefits/download/summaries/fasl.pdf

Total Compensation Estimator: https://www.wisconsin.edu/ohrwd/benefits/totalcomp/

Application Process

Applications must be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)

Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: Submit application materials

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:

  • Cover letter
  • CV/Resume
  • Names and contact information for three professional references

Review of Applications

Applications received by 11:59 p.m. Monday September 30th, 2019 are ensured full consideration. Position is open until filled.

You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee. 

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.

In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.


Paul McCullough

Diversity Jobs Employer Member
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