Program Assistant


Code: 14778 Posted: 09/24/2018

The University of Wisconsin-Parkside invites applications for the position of Program Assistant.

The position’s focus is delivering exceptional student services to collaborative online degree program students by engaging, and providing proactive comprehensive success coaching for student engagement, retention, persistence and graduation. This position will work within a team, serving as the functional expert for student services and provide cross functional backup for team members and student services colleagues across campus. This position will be fully conversant in the goals and objectives, curriculum, and administrative details of the collaborative online degree programs’ UW-Parkside participates in, and CNHS graduate programs admission processes and procedures.


Essential Job Functions

Essential Duties and Responsibilities

Administrative Support

  • Liaison/contact between UW-Extension and UW-Parkside.
  • Disseminate information from UW-Extension to appropriate departments including; admissions, financial aid, registrar, career center, advising, Academic Directors for Collaborative Online programs, etc.
  • Disseminate information, each semester on dates for registration, add/drop schedules, and grade submittal deadlines to CEOEL and appropriate campus departments.
  • As needed, attend meetings (by teleconference and face-to-face) with partner campuses and UW-Extension and share meeting notes with appropriate individuals on UW-Parkside campus.
  • Facilitate collaborative programming initiatives – planning, management and marketing.
  • Work collaboratively and collegially with partner campuses, UW-Extension and enrollment management to resolve differences, standardize procedures and to eliminate identified barriers as much as possible for the benefit of students.
  • Support the Dean, Associate Dean, Academic Directors and faculty partners as they develop and expand new initiatives in the online environment and in the degree completion programs UW-Parkside participates with UW-Extension.
  • Coordinate with Academic Directors on clinical placements, and create and maintain a database respository of clinical placement documents.
  • Work with the Teaching and Learning Center, General Education office, etc. to identify courses that support online students.
  • Coordinate instructor contracts and course ownership agreements.
  • Track monthly expenses within each collaborative degree program.

Student Program Support

  • Make recommendations to student services units regarding UW-Extensions changes to processes that may enhance the student experience.
  • Proactively provide comprehensive coaching to non-traditional students, assisting them to identify action plans to address barriers and achieve their personal goals.
  •  Identify critical points in the student life cycle and develop individualized practices to maximize student persistence, retention, and degree completion.
  • Serve as facilitator and liaison to Collaborative Online students and graduate student populations within CNHS; and recommend additional resources available to students including tutor selection, career counseling, and course selection.
  • Evaluate student status within the program, monitor progress, and reengage students who are at risk of academic failure.
  • Guide students regarding national licensing exams and certification.
  • Develop awareness of student’s experiences and patterns and recommend improvements to enhance student engagement, persistence and retention as an advocate and voice of the students.
  • Contribute to programs goals as an engaged member with a shared sense of accountability, authority, and responsibility for the success of the programs and attainment of identified goals.
  • Assist / work with admitted UW-Parkside students who have a pending admitted status to one of the collaborative online degree programs or who are interested in one of the collaborative programs to progress them to be fully admitted into their program of choice, ensuring that their general education requirements and graduation requirements are fulfilled.
  • Be the "concierge" to assist students in navigating the University's various systems.

Support Master’s Degree programs in CNHS

  • Support the Associate Dean, who also serves as the Director of Graduate Programs in CNHS; this would include retrieving information on applicant status and informing the Director.
  • Work with prospective students who are interested in CNHS graduate programs to progress them to be fully admitted into their program of choice ensuring that their application files are complete, and forwarding the same to the Associate Dean and Department liaison for the graduate program.

Essential Knowledge And Abilities Qualifications

  • Considerable knowledge of various business office software packages, e.g., PeopleSoft, WISDM.
  • Working knowledge of word processing, spreadsheet, email and database applications.
  • Demonstrated ability using time management techniques and practices.
  • Ability to participate in work groups; and coordinate, develop and implement projects.
  • Ability to identify, analyze and resolve problems.
  • Ability to plan, organize and prioritize multiple work assignments and projects.
  • Ability to develop and maintain effective professional working relationships with individuals at all organizational levels both with the campus community and with external institutions, community leaders, agencies, and others.
  • Ability to maintain accurate and detailed records.
  • Ability to relate well to both prospective and continuing students.
  • Ability to work independently and with a team of colleagues.
  • Ability to travel and have a valid driver’s license.
  • Ability to communicate effectively both verbally and in writing with students, family members, faculty, staff, and administrators, in groups, or on a one-to-one basis.
  • Ability to perform work often under pressure and accelerated timelines to meet multiple customer service and operational demands while maintaining service standards.
  • Physical ability to sit at a desk and/or operate a personal computer for a minimum of 2 hours at a time.
  • Moderate amounts of walking, standing, and stair climbing; occasional lifting of up to 50 pounds.
Qualifications

Required

  • Bachelor’s degree.
  • Three or more years of experience working in university/college student services, customer services or related field. 
  • Demonstrated skills and experience providing excellent service to others.
  • Experience working with university/college level online/hybrid programs and students pursuing these degrees.

Preferred

  • Experience working with transfer and adult learner students.
  • Previous experience utilizing a student information system software and customer relationship management software.
  • Proficient in software applications such as Microsoft Office (Word, Excel, Access, PowerPoint).
Salary and Benefits

Commensurate with qualifications and experience.

The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan. 

Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/download/summaries/fasl.pdf

Total Compensation Estimator: https://www.wisconsin.edu/ohrwd/benefits/totalcomp/

Application Process

HOW TO APPLY:
Applications are encouraged to be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.

STEP 1: Please select the applicable link below:

External Applicants: https://www.careers.wisconsin.edu (NOT currently employed by the University of Wisconsin System)

Internal Applicants: https://www.hrs.wisconsin.edu (Currently employed by the University of Wisconsin System)

STEP 2: Under "Basic Job Search" choose:

  • "More Options"
  • Job Opening ID: "14778"
  • "Search"
  • Select "Program Assistant"
  • Click "Apply"
  • You must login before you can apply. Input your "User Name" and "Password" and select "Login"
  • If you have not yet registered, click "Register Now" to begin the registration process

STEP 3: Submit application materials

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:

  • Cover letter addressing qualifications
  • CV/Resume
  • Names and contact information for three professional references
  • Transcript(s) (Unofficial accepted with application. Official transcript must be provided upon hire)

Review of Applications

Applications received by Wednesday October 10th, 2018 are ensured full consideration. Position is open until filled.

You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee. 

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.

In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.


Contact

Ruth Tylock
(262)595-2977
tylock@uwp.edu