University Services Program Associate


Code: 15919 Posted: 09/26/2019

University Services Program Associate – Two (2) positions

University of Wisconsin-Parkside

The University of Wisconsin-Parkside invites applications for the positions of University Services Program Associate. Both are regular, full-time positions (7:45 a.m. – 4:30 p.m.) reporting to the Director of Student Health, Counseling & Disability Services. Complete job descriptions will be shared during the interview process.

Disability Services Program Associate

The Disability Services Program Associate will assist in the daily operations of Disability Services including, but not limited to, informing faculty, staff, and students (both current and prospective) about policies and procedures, providing guidance about accommodations, and coordinating testing accommodations. May supervise student workers and/or LTE exam proctor staff.

Student Health & Counseling Center Program Associate

The Student Health & Counseling Center Program Associate will assist in the daily operations for the Student Health & Counseling Center including, but not limited to, assisting in the daily operations and providing support to clinical health and counseling staff. Provide quality customer service to all patients; prepares documents for patient admissions and maintains office files of patient records; and manages patient balance accounts receivable.


Essential Job Functions

 

Essential Duties and Responsibilities

Disability Services Program Associate

Oversee the scheduling and administration of exam accommodations for students with disabilities. 

  • Develop testing schedules and schedule proctors based on volume and hours of operation.
  • Assist with ensuring institution-wide compliance with the requirements of ADA Title I and institution disability policies and procedures.
  • Coordinate note-takers for students with disabilities.
  • Prepare documentation of cheating or dishonesty to assist in student discipline process.
  • On occasion, bill colleges, agencies, and government entities per agreement using the campus requisition process.
  • Train, evaluate, and monitor exam proctor LTE staff.

Provides day-to-day operational support to Disability Services.

  • Greet office visitors, scheduling appointments as appropriate by in-person, phone, email or software.
  • Monitor student employees to work with students who have need of special accommodations, including but not limited to reading or scribing tests.
  • Prepare internal and external requisitions, and other forms encumbering funds, in accordance with purchasing requirements.
  • Schedule appointments for staff when faculty, staff, or students call or email.
  • Provide reports and data to the Director of Student Health, Counseling and Disability Services.

Student Health & Counseling Center Program Associate

Provides day-to-day operational support to the Student Health & Counseling Center.

  • Works closely with patient/client staff and Center Director to ensure smooth and efficient operation during peak periods of activity.
  • Handles sensitive information with discretion and confidentiality. Responds to inquiries and complaints from patients, staff and the public.
  • Responds quickly and appropriately to emergency situations, (e.g., cardiopulmonary arrest, patient hostility, fire, patient and staff evacuation, etc.) and aids in managing difficult patient/client encounters.
  • Greets patients, schedules appointments, maintains calendars, and makes referrals according to instructions.
  • Independently schedule appointments for 6 providers and coordinate provider cross-scheduling if patient is to be seen by multiple providers.
  • Prepares documents for patient admissions and maintains office files of patient records.
  • Management of patient balance accounts receivable.
  • Acts as a resource person for staff and faculty in the absence of the Center Director regarding policy and procedures of center.

Essential Knowledge and Abilities

Both Positions

  • Ability to maintain a professional manner at all times while providing excellent customer service.
  • Strong communication, interpersonal skills and telephone etiquette.
  • Excellent organizational skills, careful attention to detail.
  • Ability to maintain confidentiality.
  • Ability to interact in an effective and appropriate manner with diverse population, the University community and the publics.
  • Ability to exercise independent judgment and initiative in identifying problems and seeking and implementing solutions.
  • Ability to perform multiple tasks in a fast-paced and often stressful environment.
  • Keyboarding experience.

Disability Services Program Associate

  • Ability to maintain security of all testing materials, test logs, and other test documents.
  • Ability to maintain a quiet atmosphere appropriate to testing.
  • Student Health & Counseling Center Program Associate
  • Knowledge and experience with an electronic medical records system (EMR).
  • Knowledge of FERPA and HIPPA
Qualifications
  • High school graduate or equivalent.
  • Minimum requirement of 3 years of office administrative experience.
  • Knowledge of medical records software or Student Information Systems.
  • Experience working with diverse individuals, including but not limited to: individuals with disabilities.
  • Demonstrated computer skills including, but not limited to, Microsoft Outlook. Word, Excel, etc., and student information system (i.e., PeopleSoft or Banner).
Salary and Benefits

Commensurate with qualifications and experience.

The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan. Please see our total compensation package relative to University Staff Employees below: 

Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/download/summaries/univ.staff.pdf

Total Compensation Estimator: https://www.wisconsin.edu/ohrwd/benefits/totalcomp/

Application Process

HOW TO APPLY:
Applications are encouraged to be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)

Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: Under "Basic Job Search" choose:

  • "More Options"
  • Job Opening ID: "15919"
  • "Search"
  • Select "University Services Program Associate"
  • Click "Apply"
  • You must login before you can apply. Input your "User Name" and "Password" and select "Login"
  • If you have not yet registered, click "Register Now" to begin the registration process

STEP 3: Submit application materials

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:

  • Cover letter (indicating which position you are interested in)
  • CV/Resume

Applications received by 11:59 p.m. Thursday October 10th, 2019 are ensured full consideration.

You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee. 

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.

In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.


Contact

Jean Hrpcek
262-595-2598
hrpcekj@uwp.edu

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