University Services Program Associate

Essential Job Functions

 

Essential Duties and Responsibilities

Disability Services Program Associate

Oversee the scheduling and administration of exam accommodations for students with disabilities. 

• Develop testing schedules and schedule proctors based on volume and hours of operation.
• Assist with ensuring institution-wide compliance with the requirements of ADA Title I and institution disability policies and procedures.
• Coordinate note-takers for students with disabilities.
• Prepare documentation of cheating or dishonesty to assist in student discipline process.
• On occasion, bill colleges, agencies, and government entities per agreement using the campus requisition process.
• Train, evaluate, and monitor exam proctor LTE staff.

Provides day-to-day operational support to Disability Services.

• Greet office visitors, scheduling appointments as appropriate by in-person, phone, email or software.
• Monitor student employees to work with students who have need of special accommodations, including but not limited to reading or scribing tests.
• Prepare internal and external requisitions, and other forms encumbering funds, in accordance with purchasing requirements.
• Schedule appointments for staff when faculty, staff, or students call or email.
• Provide reports and data to the Director of Student Health, Counseling and Disability Services.

Student Health & Counseling Center Program Associate

Provides day-to-day operational support to the Student Health & Counseling Center.

• Works closely with patient/client staff and Center Director to ensure smooth and efficient operation during peak periods of activity.
• Handles sensitive information with discretion and confidentiality. Responds to inquiries and complaints from patients, staff and the public.
• Responds quickly and appropriately to emergency situations, (e.g., cardiopulmonary arrest, patient hostility, fire, patient and staff evacuation, etc.) and aids in managing difficult patient/client encounters.
• Greets patients, schedules appointments, maintains calendars, and makes referrals according to instructions.
• Independently schedule appointments for 6 providers and coordinate provider cross-scheduling if patient is to be seen by multiple providers.
• Prepares documents for patient admissions and maintains office files of patient records.
• Management of patient balance accounts receivable.
• Acts as a resource person for staff and faculty in the absence of the Center Director regarding policy and procedures of center.

Essential Knowledge and Abilities

Both Positions

• Ability to maintain a professional manner at all times while providing excellent customer service.
• Strong communication, interpersonal skills and telephone etiquette.
• Excellent organizational skills, careful attention to detail.
• Ability to maintain confidentiality.
• Ability to interact in an effective and appropriate manner with diverse population, the University community and the publics.
• Ability to exercise independent judgment and initiative in identifying problems and seeking and implementing solutions.
• Ability to perform multiple tasks in a fast-paced and often stressful environment.
• Keyboarding experience.

Disability Services Program Associate

• Ability to maintain security of all testing materials, test logs, and other test documents.
• Ability to maintain a quiet atmosphere appropriate to testing.
• Student Health & Counseling Center Program Associate
• Knowledge and experience with an electronic medical records system (EMR).
• Knowledge of FERPA and HIPPA

Qualifications

• High school graduate or equivalent.
• Minimum requirement of 3 years of office administrative experience.
• Knowledge of medical records software or Student Information Systems.
• Experience working with diverse individuals, including but not limited to: individuals with disabilities.
• Demonstrated computer skills including, but not limited to, Microsoft Outlook. Word, Excel, etc., and student information system (i.e., PeopleSoft or Banner).

Salary and Benefits

Commensurate with qualifications and experience.

The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan. Please see our total compensation package relative to University Staff Employees below: 

Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/download/summaries/univ.staff.pdf

Total Compensation Estimator: https://www.wisconsin.edu/ohrwd/benefits/totalcomp/

Application Process

HOW TO APPLY:
Applications must be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at (262) 595-2204. Hours 8:00am-4:30pm Monday-Friday.

STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)

Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: Submit application materials

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents:

• Cover letter (indicating which position you are interested in)

• CV/Resume

Applications received by 11:59 p.m. Thursday October 10th, 2019 are ensured full consideration.

You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee. 

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.

In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.

Legal Notices and Important Information

Employment will require a criminal background check, and if you have prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence, and sexual harassment. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.

(see TC1 - App. 4 and p. 12)

It is the policy of UW-Parkside to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations at any stage of the recruitment process because of a disability, please let us know. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations to a person's disability.