Caption Remediation
Free Standard Turnaround Caption Remediation Service
Videos that are uploaded to My Media are captioned automatically using machine-generated captions, which are not always accurate. The Center for Excellence in Inclusive Teaching & Learning (CEITL) has hired student workers to assist in the remediation of machine-generated captions to ensure a higher percentage of accuracy.
Caption remediation services are provided free of charge for UW-Parkside faculty and staff for My Media videos with a turnaround time of approximately 10-15 business days. Depending on available resources and the level of demand when requests are submitted, the captioning staff may be able to complete your order in a shorter timeframe. Our caption remediation services prioritize instructional videos used in UW-Parkside courses by term (for example Spring 2026 videos will take priority over Fall 2026 videos).
Rush Orders
If you're in need of a rush order due to a student with a documented disability, you should contact Student Accessibility Services as they have specific process for students who need accommodations. All other rush orders for videos that are needed within 4 business days will be processed for a fee. Rush orders will require the submission of a funding string.
Turnaround Time | Price Per Minute | Price Per Hour | Provider |
4 Business Days | $1.75 | $105 | 3Play |
2 Business Days | $2.15 | $129 | 3Play |
1 Business Day | $3.15 | $189 | 3Play |
Providing Access to the Captioning Team
Within the caption remediation form, you will be asked to provide the titles of the My Media videos that need caption remediation. Before continuing in the form, please ensure that your videos have been uploaded to your My Media and view the KnowledgeBase document on how to copy and paste the accurate titles for the video that require caption remediation. Please view the KnowledgeBase document on how to add the captioning team as a collaborator.