RANGER RESTART: Updates, resources, and FAQs

Canvas Login

UW-PARKSIDE STUDENT - DUO ENROLLMENT REMINDER
On Saturday September 19, 2020 DUO will be “turned-on” for all students. What does that mean?
If you're not enrolled in DUO, you will not be able to log into Canvas, Navigate, or Solar.

See the DUO Student Guide for information on how to enroll in DUO.

Canvas User Login

The Canvas Guides are a searchable knowledgebase full of hundreds of documents on everything there is to know about Canvas. The Canvas Guides are available for students, faculty, and staff and are an amazing resource if you have a Canvas question.

Explore the Canvas Guides

Canvas offers Tier 1 Technical Support for all faculty and students 24/7. This is the primary point of contact for Canvas technical support and is the best way to ensure an immediate response. You can access Tier 1 Support by logging in to Canvas and clicking on the Help button located at the bottom of the gray left hand navigation bar. You can search the Canvas Guides, chat online, or call.

Canvas Support Phone Numbers:

  • Faculty: 1 (833) 826-8712
  • Students: 1 (833) 820-4070

Students, faculty, and staff also have the option to self-enroll into resource courses in Canvas. These resource courses are full of video/written tutorials on pretty much everything in Canvas and most third party tools integrated in Canvas. Once enrolled in the course, you'll have access to these resources as long as you're at Parkside.

To self-enroll into one of the courses, please click on the appropriate link below:

Student Resources Course

Faculty & Staff Resources Course

The button below will bring you to the Instructure Status page with up to date information on Canvas outages.

Current Canvas Status

Self-Enroll Student Resource Courses

Below are two resource courses that students can self-enroll into. These courses are full of resources and tutorials on Canvas and Parkside's video recording software, Kaltura. Self-enroll into the courses by clicking on the appropriate image.

Online Student Resource Course

This course is full of resources for students including Canvas tutorials, Kaltura tutorials, Collaborate Ultra tutorials, and online support information.

online student resources course self enroll button

Kaltura Resource Course

This resource course is full of tutorials and documentation on how to use Parkside's video recording software, Kaltura.

kaltura resources course self enroll button

Self-Enroll Faculty & Staff Resource Courses

Below are three resource courses that faculty & staff can self-enroll into. These courses are full of resources and tutorials on Canvas, Kaltura, and BBC Ultra. Self-enroll into the courses by clicking on the appropriate image.

Instructional Technology Resource Course

This course is full of resources for faculty and staff including Canvas tutorials, Kaltura tutorials, Collaborate Ultra tutorials, and online support information.

instructional technology resources course self enroll button

Kaltura Resource Course

This resource course is full of tutorials and documentation on how to record lectures, welcome videos, and much more using Parkside's video recording software, Kaltura.

kaltura resources course self enroll button

BBC Ultra Resource Course

BBC Ultra (also know as Collaborate Ultra), is a web conferencing software that's integrated into Canvas that can be used for synchronous lectures or online office hours.

BBC Ultra resources course self enroll button

Help Desk

In addition to the Canvas Support resources listed above, faculty, students, and staff can also contact the UW-Parkside Help Desk for Technical assistance. You can contact the Help Desk by visiting them in Wyllie L107 or calling 262.595.2444. Click the link below for the current Help Desk hours and more.

Learn More

Innovations in Learning


Innovations in Learning is another source of assistance for faculty and staff. The Innovations in Learning team consists of instructional technology specialists and instructional designers who are ready to help support online and face-to-face courses.  Visit the Innovations in Learning webpage or email innovations@uwp.edu to learn more about the team
and their services.

Learn More

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