Canvas offers Tier 1 Technical Support for all faculty and students 24/7. This is the primary point of contact for Canvas technical support and is the best way to ensure an immediate response. You can access Tier 1 Support by logging in to Canvas and clicking on the Help button located at the bottom of the gray left hand navigation bar. You can search the Canvas Guides, chat online, or call.
Canvas Support Phone Numbers:
- Faculty: 1 (833) 826-8712
- Students: 1 (833) 820-4070
Students, faculty, and staff also have the option to self-enroll into resource courses in Canvas. These resource courses are full of video/written tutorials on pretty much everything in Canvas and most third party tools integrated in Canvas. Once enrolled in the course, you'll have access to these resources as long as you're at Parkside.
To self-enroll into one of the courses, please click on the appropriate link below:
Self-Enroll Student Resource Courses
Below are two resource courses that students can self-enroll into. These courses are full of resources and tutorials on Canvas and Parkside's video recording software, Kaltura. Self-enroll into the courses by clicking on the appropriate image.
Self-Enroll Faculty & Staff Resource Courses
Below are three resource courses that faculty & staff can self-enroll into. These courses are full of resources and tutorials on Canvas, Kaltura, and BBC Ultra. Self-enroll into the courses by clicking on the appropriate image.
In addition to the Canvas Support resources listed above, faculty, students, and staff can also contact the UW-Parkside Help Desk for Technical assistance. You can contact the Help Desk by visiting them in Wyllie L107 or calling 262.595.2444. Click the link below for the current Help Desk hours and more.Learn More
Innovations in Learning
Innovations in Learning is another source of assistance for faculty and staff. The Innovations in Learning team consists of instructional technology specialists and instructional designers who are ready to help support online and face-to-face courses. Visit the Innovations in Learning webpage or email email@example.com to learn more about the team
and their services.