Canvas offers Tier 1 Technical Support for all faculty and students 24/7. This is the primary point of contact for Canvas technical support and is the best way to ensure an immediate response. You can access Tier 1 Support by logging in to Canvas and clicking on the Help button located at the bottom of the gray left hand navigation bar. You can search the Canvas Guides, chat online, or call.
Canvas Support Phone Numbers:
- Faculty: 1 (833) 826-8712
- Students: 1 (833) 820-4070
Students, faculty, and staff also have the option to self-enroll into resource courses in Canvas. These resource courses are full of video/written tutorials on pretty much everything in Canvas and most third party tools integrated in Canvas. Once enrolled in the course, you'll have access to these resources as long as you're at Parkside.
To self-enroll into one of the courses, please click on the appropriate link below:
Current Canvas Status & Updates
As of August 30th, Internet Explorer 11 is no longer a supported browser by Canvas. Users who attempt to use IE11 will be redirected to an "Unsupported Browser" page and will be provided with links on how to update to a Canvas-supported browser. We recommend using the most up-to-date versions of Firefox and Google Chrome to access Canvas.
The button below will bring you to the Instructure Status page with up to date information on Canvas outages.
In addition to the Canvas Support resources listed above, faculty, students, and staff can also contact the UW-Parkside Help Desk for Technical assistance. You can contact the Help Desk by visiting them in Wyllie L107 or calling 262.595.2444. Click the link below for the current Help Desk hours and more.Learn More
Innovations in Learning
Innovations in Learning is another source of assistance for faculty and staff. The Innovations in Learning team consists of instructional technology specialists and instructional designers who are ready to help support online and face-to-face courses. Visit the Innovations in Learning webpage or email firstname.lastname@example.org to learn more about the team
and their services.