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Complaints & Grievances

Occasionally, a student will encounter a concern/problem on campus that they do not know how to resolve. Student complaint procedures have been developed to guide the student through the process in an effort to resolve the issue as quickly and fairly as possible.  Complete procedures related to the student complaint process are outlined in UW-Parkside Administrative Policy #51 - Student Complaint Procedures.

Informal Complaint Resolution Process

When an issue develops, the student should always try to work out the concern/problem by first discussing it with those most involved in the issue. Many issues are settled or problems resolved when a student meets with a faculty/staff member and calmly discusses the concern. This meeting needs to occur within fourteen (14) days of the initial concern. If a satisfactory resolution cannot be reached within seven (7) days of the meeting, the student may then request a meeting with the Department Chair, Supervisor, or Dean who shall assist in finding a resolution within fourteen (14) calendar days.

There are times when it is not possible to initially address the person directly. At that point, the student should consider talking to the Department Chair, Supervisor, or Dean as the first step.

Formal Complaint Resolution Process

If the concern/problem is not satisfactorily resolved through the Informal Complaint Resolution Process, the student may file a formal complaint through the Dean of Students Office. The formal complaint must be submitted in writing to the Dean of Students Office using the Formal Student Complaint Report Form.

Complaint Log

Students who wish to register a complaint may do so in Student Affairs. Anyone can complete a formal complaint form, which will be logged. The log will indicate the desired resolution plus the final disposition of the complaint. Student Affairs will maintain the log.

Discrimination

Students who believe they have been a victim of discrimination on the basis of race, color, religion, national origin, age, disability or sexual orientation, should contact Student Affairs.

Harassment: General & Sexual

Sexual harassment includes unwanted sexual advances, request for sexual favors, and other verbal or physical conduct of a sexual nature.

General harassment is defined as systematic annoyances, threats, and/or demands, which inflict distress detrimental to the individuals directly, involved and create a hostile and demeaning environment. Harassment may be verbal, physical, or psychological. Verbal harassment includes name-calling, sexual or racial slurs and epithets, jokes, or other remarks that demean the victim and/or discourage the individuals' full participation in the University community. Physical harassment occurs when a person's body, possessions, or residence are threatened or violated. Other expressive behavior and psychological tactics of intimidation may violate the policy. Such behavior will not be tolerated and will be dealt with according to University policies. Student Affairs can provide assistance and counsel in these matters.

Student who believe they have been the victim of sexual or general harassment, should contact Student Affairs at (262) 595-2598.

Program Integrity

Pursuant to the United States Department of Education’s Program Integrity Rule, an individual may file a complaint against any of University of Wisconsin System’s public institutions alleging a violation of one or more of the following categories with the University of Wisconsin System Administration (“UWSA”).

  • Complaints that allege a violation of state consumer protection laws that include but are not limited to fraud and false advertising;
  • Complaints that allege a violation of state law or rule relating to the licensure of postsecondary institutions; and/or
  • Complaints relating to the quality of education or other State or accreditation requirements.
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UW System Complaint Process for Program Integrity
Contact Information for Outside State Complaints Relating to Distance Learning or Correspondence Education (PDF)

       

 

900 Wood Road · P.O. Box 2000 · Kenosha, WI 53141-2000 P 262-595-2345

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