ELIGIBLE TRAINING PORTAL LIST (ETPL) Training

Instructor(s)

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

Objectives

What you will learn

• You will learn the necessary skills to function as a vital member of the healthcare team in an ambulatory setting.
• The course will emphasize ethical behavior, therapeutic communication, protecting the privacy of patient information, the importance of a first impression, maintaining a safe office environment, medical terminology, and clinical procedures.

How you will benefit

• Summarize the HIPAA Privacy Rule and HIPAA Security Rule
• Demonstrate basic medical terminology knowledge
• Discuss government and private insurances
• Identify the functions of the major body systems
• Demonstrate how to write a chief complaint and obtain a patient history
• Discuss the importance of medical and surgical asepsis
• Explain the information contained in different types of medical records.
• Identify the three methods used to perform venipuncture

FAQ

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes. After successfully completing the course, you will be able to take the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA). The registration fee for the exam is included with this course.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

What are the system requirements for the online certification exam proctoring?

System requirements for NHA certification exam proctoring are:

Operating system supported: Windows 7 and later; 32bit (x86) and 64bit (x64); macOS and later

Browsers supported: PSI Secure Lock-Down Browser

Browser settings: The browser must accept third-party cookies for the duration of the exam ONLY

Webcam/microphone: Minimum VGA 640 x 480 resolution, enabled built-in or external microphone

Bandwidth: Minimum 400 kb/s download and upload Hardware requirements: 2GB RAM Memory; 1 GB Free Disk Space, minimum 1368x768 screen resolution

You can check the compatibility of your device at: https://home.psiexams.com/static/#/bcheck

Instructor(s)

Sheronda Glass:  Sheronda Glass has worked for the University of Wisconsin-Parkside since 2016 and is currently the Assistant Vice Chancellor of Human Resources and Employee Engagement. She is a human resources executive with 25+ years of HR experience having worked in a variety of industries, including healthcare, consumer products/manufacturing, and most recently, K-12 education. She has extensive experience in the areas of HR strategic planning, conflict resolution, performance management, labor relations, and diversity management. She has also worked as a consultant for over six years, consulting in both for-profit and non-profit organizations. She is a certified trainer/facilitator in the areas of conflict resolution, emotional intelligence, performance management, and cultural competency.  

Sheronda received her Ph.D. in Business Management with a specialization in Human Resources from Capella University. She has taught human resources courses including Performance Management, and Introduction to Human Resources Management, and currently teaches Essential Personal Skills for Project Management and Staffing Organizations. She has also achieved the Professional in Human Resources certification awarded by the Society for Human Resources Management and the HR Certification Institute. She is a facilitator for the prep course for SHRM professional certifications and SHRM Essentials for non-HR managers. She is the recipient of the 2018 Milwaukee Business Journal HR Award and the UW System 2019 Outstanding Women of Color in Education Award. 

Jordania Leon-Jordan: Ms. Leon-Jordan received her bachelor's degree from UW-Stevens-Point and her master's degree in Business Administration from UW-Parkside. Ms. Leon-Jordan is a certified project management professional (PMP), teaches project management for the College of Business, Economics and Computing (CBEC), and leads UW-Parkside's IT strategic planning efforts.

As the CIO, Ms. Leon-Jordan serves as the head of the Campus Technology Services (CTS) department reporting directly to the Provost.

Ms. Leon-Jordan's responsibilities include overseeing the Applications Development, Client Services, Desktop Support, Networking, and Web Management teams; developing and communicating the vision and strategic technology goals supportive of all University entities engaged in the deployment and use of information technology; actively participating in and providing leadership in UW System and statewide information technology needs, among others.

Objectives

This certificate uses projects to simulate the types of experiences you might face in the workplace. This applied learning format ensures that you master the key concepts in action, and it prepares you with a portfolio of work that prospective employers will find valuable. 

Throughout this certificate, you will learn the skills needed to manage a project from conception to close.

• PMGT 315X: A System for Value Delivery 

  • You’ll explore a system of value delivery and how projects operate within a system to produce value for organizations and their stakeholders. You’ll also learn to recognize value delivery components and how these components work together to deliver value that is aligned with an organization’s strategy.

• PMGT 316X: Principles of Project Management

  • Master the foundational principles of project management as they relate to strategy, decision-making, and problem-solving. You’ll also apply these principles (as well as ethical principles) to a case study, where you’ll have to consider several factors including the organization, project, deliverables, project team, stakeholders, and more.

• PMGT 317X: Stakeholder and Team Project Performance Domains 

  • Gain an understanding of the Stakeholder and Team domains and the essential interpersonal, leadership, and critical thinking skills necessary to achieve desired project outcomes. This course is one in a series that will look at the Project Management Institute’s eight project performance domains.

• PMGT 318X: Development Approach and Life Cycle Project Performance Domain 

  • This course will explore the Development Approach & Life Cycle Performance Domain. Students will be introduced to activities and functions associated with the development approach, cadence, and life cycle phases of the project. Assessments will evaluate students’ understanding to assess project deliverables to determine the most appropriate development approach such as a predictive, adaptive, or hybrid approach, and the ability to develop the appropriate life cycle for a project.

• PMGT 319X: Planning Performance Domain 

  • This course covers the Planning domain. You’ll learn the activities and functions associated with the initial, ongoing, and evolving organization and coordination necessary to deliver project deliverables and outcomes. Moreover, you’ll determine the delivery, estimating, and scheduling methods for a project and create plans for communication, resource procurement, change management, and measuring project success. This course is one in a series that will look at the Project Management Institute’s eight project performance domains.

• PMGT 320X: Project Performance Domains 

  • This course covers two domains: Work and Delivery. You’ll be introduced to the activities and functions associated with establishing project processes, managing physical resources, and fostering a learning environment. You’ll also learn ways to ensure that the scope and quality of a project are achieved. This course is one in a series that will look at the Project Management Institute’s eight project performance domains.

• PMGT 321X: Measurement and Uncertainty Project Performance Domains 

  • Learn how to assess and maintain project performance throughout the life of a project and, importantly, how to assess and manage uncertainty and risk. This course is one in a series that will look at the Project Management Institute’s eight project performance domains.

• PMGT 322X: Tailoring 

  • Project management professionals deliberately adapt projects throughout their life cycles to make them more suitable for a given environment or type of work. In this course, you’ll learn about tailoring, the four parts of the tailoring process, and how to select and adjust project factors to ensure value for an organization.

• PMGT 323X: Models, Methods and Artifacts 

  • Various models, methods, and artifacts are used in project management to achieve success. In this course, you’ll examine how leadership, communication, motivation, change, complexity, team development, and other models are applied in project management, as well as about common methods and artifacts for achieving specific goals within a project life cycle.

• PMGT 324X: Agile Framework

  • Gain an understanding of the agile framework—its tools, situational guidelines, and various approaches—to successfully achieve the expected outcomes of any project. If you’re new to project management, you’ll be introduced to the agile approach and how it can be adapted to fit any project. For experienced project managers, you’ll learn how to integrate agile values and principles with approaches you might already be familiar with, like waterfall.

Reviews

"I wanted to let you know that doing the project management certificate has really paid off for me.  I was able to frame my existing skills in new ways, and think outside the box when it came to what I might want to pursue.

I am starting a 1/2 time position, which will still allow me to continue my singing career, through the UW extension program.  I'll be working as a regional coordinator for a grant funded farmer's market project.  I'm really excited for this new experience and feel like my confidence in applying for the position came in a large part from doing the project management certificate." - Emily Fons

FAQ

Competency-based education explained

Simply put: In competency-based education, it’s about what you know and are able to do, not how long it takes you to master the course materials.

In the traditional higher education model, you must spend a fixed amount of time in the classroom – usually fifteen week semesters – regardless if you know the material and want to move ahead, or if you don’t quite grasp it and needed extra time. We believe that not all student learning can – or should – fit within a rigid timetable.

Competency-based education turns that traditional model on its head. Your progress through your coursework is based on your ability to prove you have mastered competencies—the skills, abilities, and knowledge required in an area of study. You do this by passing assessments after you’ve reviewed the learning resources. However long it takes you to master the material is unique to you.

What are the benefits of competency-based education?

By focusing on what you know rather than how much time you spend learning, competency-based education puts you in control of your education like never before. Instead of working at an instructor’s pace, you can use your existing knowledge to work at your own pace. You prove mastery of competencies whenever you’re ready to do so.

The idea is especially appealing for the millions of American adults with busy schedules who already have significant knowledge or even some college credits, but no degree. Many of our students tell us that the flexibility provided by UW Flexible Option programs allowed them to finally complete their degree and fulfill a lifelong personal goal.

The competency-based UW Flexible Option is:

• 100% Online. Complete your coursework from your living room, a coffee shop, or the office. The only time you need to come to campus is to walk in the graduation ceremony when you finish!
• Flexible. No scheduled log-on times, no commutes. The UW Flexible Option lets you start any month and work toward your degree on your own time. Want to take breaks in between courses? Go for it. Your coursework won’t get in the way of the rest of your busy life.
• At Your Own Pace. Take assessments whenever you are ready. As soon as you prove mastery, you receive credit and can move on, without having to wait for the next lesson or semester. Move quickly through material you know or take more time if you need it.
• Accredited. The UW Flexible Option builds on the University of Wisconsin System’s reputation for quality and innovation. All UW Flexible Option programs are accredited and are built by the same faculty who teach on UW System campuses.
• Supportive. The programs are at your own pace, but you’re not alone. Receive personalized advising from a Success Coach who is there from when you start the program through your graduation. They help make sure you have the resources to be best setup for success.
• Affordable. Instead of paying by course or by credit, the UW Flexible Option lets you pay a flat rate for a subscription period. If you are highly motivated and have significant experience related to your degree, you may be able to accelerate your progress and shorten your time to graduation. This structure saves you time and money.

Is competency-based education right for you?

Although competency-based education offers returning adult learners like yourself a real opportunity to earn professional skills while balancing work and family, this innovative model is not for everyone. But if you are the right kind of student—experienced, self-directed, and motivated to succeed—then the competency-based UW Flexible Option may be just the right fit.

Additional Notes: Earning the non-credit Agile Project Management certificate is a great choice for someone with a bachelor’s degree—or higher—seeking professional development and is not interested in earning additional academic credits. With fixed start and end points, this non-credit certificate gives you 24 weeks to complete the program, so plan your start date at a time that works best for you.

This program has a one-time tuition cost of $1,995.00, which covers the full 24 week program.

Still unsure if this is the best option for you? Call one of our advisers at 608-800-6762, they are happy to answer any questions.

Instructor(s)

Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software.

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

Jennifer Della'Zanna has more than 20 years of experience in the healthcare industry, having worked as a medical transcriptionist, practice administrator, biller, and coding specialist. She writes courses and study guides on the use of technology in health care and regularly contributes to publications about health issues. Della'Zanna is a member of the American Academy of Professional Coders and the Association for Healthcare Documentation Integrity. She holds a Bachelor of Arts from Albright College.

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).

Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).

Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.

Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a Master's degree in Organizational Management, a Bachelor's degree in Business Management, and has served as a Registered Medical Assistant since 1994. Sharon was an active duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.

Hilary Khouri has ten years of experience in the medical field. After college, she began her medical career working in the front office of a group practice handling daily administrative tasks. Her medical experience also includes working at a healthcare consulting firm, where she reviewed electronic health records for completeness and educated providers on documentation improvement in addition to performing risk adjustment coding. She holds a bachelor's in fashion merchandising from Indiana University of Pennsylvania and is a Certified Billing and Coding Specialist (CBCS) through the University of Alabama.

Objectives

What you will learn

• Learn best financial practices for a medical center
• Master the fundamentals of medical terminology and ethical best practices
• Understand the basics of working with medical documents, medical billing, and coding processes
• Learn to manage patient visits, arrange follow-up care, and issue prescriptions
• Keep track of vital information such as patient allergies and medications
• Understand how to best read and interpret health records
• Wide range of medical office management skills
• Detailed overview across multiple areas in a certified medical administrative assistant, electronic health records and medical terminology

How you will benefit

• Know how to effectively communicate with prospective patients and fellow professionals in the medical industry
• Understand how to create positive, efficient experiences for patients to make them more comfortable
• Establish the appropriate EHR for your practice
• Jump-start your career as a health information clerk, medical records coordinator, electronic medical records technician, or electronic medical records specialist
• Prepare to take the Certified Medical Administrative Assistant (CMAA) and the Electronic Health Record Specialist Certification (CEHRS) exams offered by the National Healthcareer Association (NHA)

FAQ

Does this course prepare for a certification?

Yes, this course actually prepares you for two certifications. Upon completion of all your coursework, you will be prepared to sit for the Certified Medical Administrative Assistant (CMAA) exam and the Certified Electronic Health Records Specialist (CEHRS) exam, both offered by the National Healthcareer Association (NHA). You will receive vouchers for both exams after successfully completing the course and your financial obligation.

What is the demand for administrative medical assistants?

The demand for Administrative Medical Assistants is high, and it is expected to grow 23 percent over the next several years according to the Bureau of Labor Statistics. This job growth will result mainly from an increasing elderly population as well as advances in healthcare and medical office technology.

What does an administrative medical assistant do?

An Administrative Medical Assistant manages all the front desk activities for a hospital, doctor's office, or other medical facility. This is an integral role in healthcare as it allows doctors and other medical staff to focus on caring for patients. In this role, you will need to have excellent customer service skills as you are often the first person that patients connect with at a medical facility. You will need to be able to multitask, deal with stress well, use computer systems, handle money, and communicate clearly and concisely. You'll master all of these things and more!

What is a certified medical administrative assistant?

A Certified Medical Administrative Assistant (CMAA) is a certification earned by those who have proven their expertise in efficiently and effectively running healthcare offices. This nationally recognized designation is something that many employers are searching for in one of the fastest-growing careers today. Upon earning this certification, you'll be able to confidently handle correspondence, answer calls, schedule appointments, operate computer systems. As well as maintaining files, update and maintain patient information, and create operation reports for any medical practice—the essential duties for any administrative medical assistant.

What is the difference between an Administrative Medical Assistant and a Medical Assistant?

The difference between an Administrative Medical Assistant and a Medical Assistant is that while both positions can and do perform clerical tasks, a Medical Assistant also has the ability to perform some clinical tasks such as helping with examinations, giving injections, and preparing specimens for lab tests.

How much does an Administrative Medical Assistant make?

According to the Bureau of Labor Statistics, Administrative Medical Assistants earn a median salary of $36,000. Your exact salary will vary, but the areas with the highest paying jobs for Administrative Medical Assistants include California, Idaho, Washington D.C., and Connecticut.

Is the CMAA a multiple-choice test?

Yes. The CMAA exam consists of 110 multiple-choice questions. The questions are weighted so some are worth more points than others, and you must score a minimum of 390 points in order to pass the exam. The exam must be taken at a PSI testing center, and you will be given 2 hours and 10 minutes to complete it.

What is a certified electronic health records specialist (CEHRS)?

A certified electronic health records specialist (CEHRS) is someone who has demonstrated that they have the knowledge and skills to perform the important job of ensuring that patient data is secure, complete, and accurate. To achieve the nationally-recognized CEHRS designation you must prepare for and pass the CEHRS exam offered by the National Healthcareer Association.

Are electronic health records specialists in high demand?

Yes! Electronic Health Records Specialists are in high demand, and jobs are expected to increase by 8 percent through 2029 which is considered faster than average by the Bureau of Labor Statistics. An aging population is expected to be the biggest contributor to this job growth.

Where do you work as an electronic health records specialist?

Electronic health records specialists work in a variety of healthcare facilities including physicians' offices, hospitals, nursing homes, clinics, surgery centers, and government facilities. You may even be able to work from home in this career!

What is a day in the life of an electronic health records specialist like?

A day in the life of an electronic health records specialist is one of multitasking. You will be responsible for auditing patient records, submitting reimbursement claims, processing requests for medical information, reviewing records, collecting insurance and demographic information from patients, and discussing patients with physicians and insurance professionals. There is a high need for specialists who are trustworthy and able to keep information confidential.

How much do electronic health records specialists make?

The median salary for electronic health records specialists is just over $44,090 per year according to the Bureau of Labor Statistics. Those working in physicians' offices have an average salary around $35,500, while those working in hospitals earn over $44,000 on average.

What type of test is the CEHRS certification exam?

The CEHRS certification exam is a multiple-choice test that consists of 110 questions. The exam must be taken at a PSI testing center, and you will be given 1 hour and 50 minutes to complete it.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a certificate of completion. In addition, NHA Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Records Specialist (CEHRS) exam vouchers are provided to you in the format of a digital registration process to enroll for the exam after successful completion of the course and financial obligation.

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.