HR Skills Development

Sheronda Glass, PhD
Human Resources Director, University of Wisconsin-Parkside

Sheronda Glass has worked for the University of Wisconsin-Parkside since 2016 and is currently the Assistant Vice Chancellor of Human Resources, and Employee Engagement. She is a human resources executive with 25+ years of HR experience having worked in a variety of industries, including healthcare, consumer products/manufacturing, and most recently, K-12 education. She has extensive experience in the areas of HR strategic planning, conflict resolution, performance management, labor relations, and diversity management. She has also worked as a consultant for over six years, consulting in both for-profit and non-profit organizations. She is a certified trainer/facilitator in the areas of conflict resolution, emotional intelligence, performance management, and cultural competency.

Sheronda received her Ph.D. in Business Management with a specialization in Human Resources from Capella University. She has taught human resources courses including Performance Management, Introduction to Human Resources Management, and currently teaches Essential Personal Skills for Project Management and Staffing Organizations. She has also achieved the Professional in Human Resources certification awarded from the Society for Human Resources Management and the HR Certification Institute. She is a facilitator for the prep course for SHRM professional certifications and SHRM Essentials for non-HR managers. She is the recipient of the 2018 Milwaukee Business Journal HR Award and the UW System 2019 Outstanding Women of Color in Education Award.

Modules

1. Organization Unit (Organizational Perspective of HR Management) 
   1. HRM 301- Structure of the HR Function
   2. HRM 302 - Organizational Effectiveness
   3. HRM 303 - Employee and Labor Relations
   4. HRM 304 - Workforce Management
   5. HRM 305 - Technology Management
2. People Unit (People Perspective of HR Management)
   1. HRM 306 - Talent Acquisition
   2. HRM 307 - Employee Engagement and Retention
   3. HRM 308 - Learning and Development
   4. HRM 309 - Total Rewards
3. Workplace Unit (Workplace Perspective of HR Management)
   1. HRM 310 - Diversity and Inclusion
   2. HRM 311- Risk Management
   3. HRM 312 - Ethics, Employment Law and Regulations

Required Reading Materials & Learning Resources

The following textbooks are required for this course. Additional learning resources are also provided in the Learning Resources section within each module.

Noe, R., Hollenbeck, J., Gerhart., and Wright, P. (2022). The Fundamentals of Human Resource Management - 9th Edition. (links to external site). McGraw Hill.

• ISBN: 9781264185160 (ebook)
• ISBN: 9781264131143 (hardcover)

This text can be rented as an eBook for 180 days for $50 through McGraw Hill.

Dias (2016). Human Resource Management. (online textbook–links to external site)

This is a free, open source eBook. You can download a PDF here.

What are badges?

We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

As you complete this certificate program, you can earn three distinct badges that help communicate your mastery in different areas of HR Management within and beyond your social network.

1. Complete Modules 301 through 305 to earn the Organizational Perspective of HRM Badge
2. Complete Modules 306 through 309 to earn the People Perspective of HRM Badge
3. Complete Modules 310 through 312 to earn the Workplace Perspective of HRM Badge 

Sheronda Glass, PhD
Human Resources Director, University of Wisconsin-Parkside

Sheronda Glass has worked for the University of Wisconsin-Parkside since 2016 and is currently the Assistant Vice Chancellor of Human Resources, and Employee Engagement. She is a human resources executive with 25+ years of HR experience having worked in a variety of industries, including healthcare, consumer products/manufacturing, and most recently, K-12 education. She has extensive experience in the areas of HR strategic planning, conflict resolution, performance management, labor relations, and diversity management. She has also worked as a consultant for over six years, consulting in both for-profit and non-profit organizations. She is a certified trainer/facilitator in the areas of conflict resolution, emotional intelligence, performance management, and cultural competency.

Sheronda received her Ph.D. in Business Management with a specialization in Human Resources from Capella University. She has taught human resources courses including Performance Management, Introduction to Human Resources Management, and currently teaches Essential Personal Skills for Project Management and Staffing Organizations. She has also achieved the Professional in Human Resources certification awarded from the Society for Human Resources Management and the HR Certification Institute. She is a facilitator for the prep course for SHRM professional certifications and SHRM Essentials for non-HR managers. She is the recipient of the 2018 Milwaukee Business Journal HR Award and the UW System 2019 Outstanding Women of Color in Education Award. 

The SHRM Learning System contains modules of study based on the SHRM BASK. You'll access each learning module online via the embedded e-reader, which allows you to navigate quickly and easily from reading a module to completing activities and answering questions to check your progress.

HR Competencies Module
Leadership & Navigation, Ethical Practice, Business Acumen, Consultation, Critical Evaluation, Relationship Management, Global & Cultural Effectiveness, Communication

Organization Module
Structure of the HR Function, Organizational Effectiveness & Development, Workforce Management, Employee & Labor Relations, Technology Management

People Module
HR Strategic Planning, Talent Acquisition, Employee Engagement & Retention, Learning & Development, Total Rewards

Workplace Module
HR in the Global Context, Diversity & Inclusion, Risk Management, Corporate Social Responsibility, Employment Law & Regulations (U.S. Only)

"This SHRM prep course was extremely helpful. Dr. Glass was very knowledgeable and related the topics to her real-world experiences. This class definitely helped me digest the material I was reading. Dr. Glass also broke down the practice problems in a way I could understand to help me find the best answer and solution. I would highly recommend taking this class if you plan on pursuing the SHRM-CP or SHRM-SCP Certification." - Bethany Rennock - Northwestern Mutual, attended Spring 2023 session

"Dr. Glass was a pleasure to learn from and really listened to the needs of the students. All practice exam answers were explained, we went backwards or forwards when necessary, and still managed to laugh a lot! Highly recommended." - Katie, attended Spring 2022

"Three excellent things came from this course: (1) Excellent material, the course provided accurate material to help study for the exam. (2) Excellent educator, Dr. Glass did an amazing job helping us understand how to read and interpret the questions. (3) Excellent people, the people that I met throughout the course provide an amazing network to assist with studying and future connections." -Michael, attended Spring 2022 session

Who is this prep course designed for?
Even if you are eligible to sit for the SHRM-SCP exam, you may still choose to pursue the SHRM-CP. This credential is designed for HR professionals who are engaged primarily in operational roles—implementing policies, serving as the HR point of contact for staff and stakeholders, and/or performing day-to-day HR functions. If this is your focus, the SHRM-CP is likely your best option.

The SHRM-SCP certification is designed for HR professionals at a senior level who operate primarily in a strategic role—developing policies and strategies, overseeing the execution of HR operations, analyzing performance metrics, and/or contributing to the alignment of HR strategies to organizational goals.

Are there any software requirements?
For those attending virtually, a solid internet connection and computer compatibility with Zoom are required. If you need assistance in determining your setup, please reach out to us!

Sheronda Glass has worked for the University of Wisconsin-Parkside since 2016 and is currently the Assistant Vice Chancellor of Human Resources, and Employee Engagement. She is a human resources executive with 25+ years of HR experience having worked in a variety of industries, including healthcare, consumer products/manufacturing, and most recently, K-12 education. She has extensive experience in the areas of HR strategic planning, conflict resolution, performance management, labor relations, and diversity management. She has also worked as a consultant for over six years, consulting in both for-profit and non-profit organizations. She is a certified trainer/facilitator in the areas of conflict resolution, emotional intelligence, performance management, and cultural competency.

Sheronda received her Ph.D. in Business Management with a specialization in Human Resources from Capella University. She has taught human resources courses including Performance Management, Introduction to Human Resources Management, and currently teaches Essential Personal Skills for Project Management and Staffing Organizations. She has also achieved the Professional in Human Resources certification awarded from the Society for Human Resources Management and the HR Certification Institute. She is a facilitator for the prep course for SHRM professional certifications and SHRM Essentials for non-HR managers. She is the recipient of the 2018 Milwaukee Business Journal HR Award and the UW System 2019 Outstanding Women of Color in Education Award.

• Review key pieces of federal legislation on sexual harassment, age discrimination, and the Family and Medical Leave Act (FMLA).
• Gain insights into employee recruitment and selection while avoiding legal pitfalls.
• Enhance your skills related to total compensation systems, pay increases and incentives, and employee benefits.
• Increase your knowledge of employee orientation, onboarding, professional development, and training.

Value of the SHRM Essentials of Human Resources course:
 

• Time-efficient and comprehensive: One training program covers vital HR topics in less than 20 training hours.
• Exceptional instruction: Learn from an HR expert who provides insight and one-on-one guidance.
• Networking and peer interaction: share experiences, discuss topics, and gain real-world insights into HR. 
• Stay on track: Structured times, dates and assignments help keep you motivated and on track.
• Expertise from the Society for Human Resource Management (SHRM): SHRM is the world’s largest association and leading advocate for HR professionals.

"I have very little HR experience, and I found Sheronda's presentation to be interesting and educational. I can honestly say this is the first time in awhile that a workshop held my attention so well!"

"Thank you so much for this course and making it so easy to follow and understand! HR itself is so detailed and overwhelming, but Sheronda made it a great experience and having the real life stories help with understanding and scenarios."

"Love Professor Glass - I will continue seeking opportunities to learn from her."

"Sheronda is a skilled professional and did a great job making the material approachable. She's fantastic!"

Are there any software requirements?
For those attending virtually, a solid internet connection and computer compatibility with Zoom are required. If you need assistance in determining your setup, please reach out to us!

Courses Included in this Certificate

• Compensation and Benefits
• Employee Selection
• Performance Management
• Equal Employment Opportunity
• Talent Management and Career Development
• Introduction to Human Resource Management
• Data and Human Resource Management

"Informative and interesting. Good content with a nice mix of videos, quizzes and games."

"This is an amazing course and has enhanced my views on how decisions are or could be made within a company. Would recommend it to anyone with an interest in Human Resources or how it can operate."

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Courses Included in this Certificate

• HR Management Introduction Course (ACE Credit)
• Compensation and Benefits
• Data and Human Resource Management
• Employee Selection
• Equal Employment Opportunity
• Introduction to Human Resource Management
• Performance Management
• Talent Management and Career Development
• HR Management Final Exam (ACE Credit)

"I'm very much enjoying this course. It's interactive and a nice blended learning model that keeps me engaged and helps me through the learning process."

"Performance Management is a good course to take on and enables managers to appraise their employees in a transparent manner, and I would encourage employees to take it on."

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Learning Outcomes:

• Identify common biases found in the workplace
• Explain how to assess and address workplace bias
• Distinguish between appearance-based, affiliation-based, advocacy-based and association-based coverings
• List strategies for responding to microaggressions
• Identify HR metrics used for diagnosing bias, tracking progress of diversity and inclusion initiatives, and measuring return on investment (ROI)
• Describe the process for creating diversity scorecards
• Explain the relationship between artificial intelligence (AI) and bias
• Describe how predictive analytics supports diversity and inclusive initiatives
• Explain the roles of chief diversity officers and diversity training

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Learning Outcomes:

• Outline strategies for prioritizing diversity and fostering an inclusive workplace
• Differentiate between unconscious bias and cognitive bias
• Describe strategies to increase diversity and reduce bias in your hiring process
• Explain the role of data analytics in identifying and addressing bias
• Strengthen your skills as an inclusive leader
• Describe the connection between inclusion and innovation
• Explain how to incorporate inclusion into remote work settings

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Learning Outcomes:

• Differentiate between compensation systems
• Distinguish between legally mandated and discretionary benefits
• Explain how compensation and benefits relate to employee motivation
• Describe different healthcare plans and their advantages and disadvantages
• Identify the value of benefits that help employees achieve work-life balance
• Define pay for performance
• Define differential pay
• Describe methods of achieving pay equity
• Distinguish between employees and independent contractors
• Distinguish between exempt and nonexempt employees
• Comply with relevant state and federal "wage and hour" laws

"Excellent course for employees new to HR and a refresher for seasoned professionals."

"A wealth of information! I really appreciate the interactive games after each segment in order to make sure that I am understanding the material!"

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Learning Outcomes:

• Exhibit a foundational understanding of cybersecurity
• Responsibly advocate for HR's role in cybersecurity policy and training
• Develop the communication tools necessary to interface with technical and security professionals in the workplace
• Identify major legislation in relation to workplace cybersecurity
• Enumerate specific programs that HR professionals should implement in regard to employee training and motivation for cybersecurity
• Display the knowledge and mindset to participate in strategic planning around the topics of cybersecurity, governance, incident response, and business continuity

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Learning Outcomes:

• Define the 7 Pillars of Inclusion
• Identify attributes of an inclusive leader
• Explain strategies for gauging employee buy-in
• Identify signs of toxicity in the workplace
• Explain how professional opportunities encourage an inclusive work culture
• Explore strategies for addressing pay gaps
• Describe how corporate social responsibility supports diversity and inclusion initiatives
• Explain how to create and build a diverse supplier base
• Define legislation that requires employees to be treated equally and fairly
• Outline inclusion-related practices for preventing workplace harassment
• Identify reasonable accommodations and undue hardships
• Determine if a selection process is affected by adverse impact

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Learning Outcomes:

• Identify how an organization establishes and maintains an ethical culture
• Describe the role of human resources in hiring ethically minded employees and in training them
• Outline the relationship between ethics and internal controls
• State the uses of corporate ethics codes
• Explain the goals of ethics training
• Describe how the human performance feedback loop and survey tools can be used to monitor ethical compliance
• Recognize the creation of an ethical culture
• Apply ethical principles to workplace scenarios

"Super course that will be perfect to take in developing our ethical organization."

"What an incredible course!! The implications of this material are so exciting to me, and I can't wait to apply what I have learned in my role!"

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Learning Outcomes:

• Define employee rights in the areas of employment at will (EAW), the duty of loyalty, and the duty of confidentiality
• Describe concerns surrounding job discrimination and affirmative action
• Identify issues related to health, safety, and risk in the workplace
• Recognize common signs of harassment and types of sexual harassment
• Determine strategies for confronting and eliminating sexual harassment in the workplace
• Describe the concept of civil liberties in the workplace
• Understand factors that can lead to job dissatisfaction
• List methods for helping employees achieve greater work-life balance
• Apply ethical principles to workplace scenarios

"This is a great course. It applies to any business and is a fantastic reminder of what is imperative to businesses today."

"This was one of the best learning experiences I have had to date."

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Learning Outcomes:

• Recognize the role of leadership in setting the ethical tone for an organization
• Describe the principles for building an ethical culture
• Identify the difference between ethics and compliance
• Explore how leadership requires setting an ethical example
• Illustrate leadership strategies for dealing with ethical lapses
• Describe the role of leadership during an ethical crisis
• Apply ethical principles to workplace scenarios

"The recent real-world examples in this module are very effective."

What are the minimum technical requirements?
Software: 

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Courses Included in this Certificate

• Conflict Resolution
• Handling Difficult Conversations
• Leadership and HR
• Problem-Solving
• Progressive Discipline
• SMART Goals for Performance Evaluation

What are the minimum technical requirements?
Software:

• Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
• The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )

Web Browser:

• An updated version of one of the major modern browsers: Chrome, Edge, Firefox, Safari, or Internet Explorer 11
• Cookies must be enabled
• JavaScript must be enabled
• Reliable internet connection:
• Broadband cable or highspeed DSL is recommended for optimal experience.

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

What is your refund policy?
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

How do I contact technical support?
To report technical issues please email us at support@mindedge.com.

What are badges?
We now issue Badges, an online standard to recognize and verify learning, for more than 100 courses and simulations offered here online.

Badges allow students and professionals to publicly share their skills, knowledge, and accomplishments online, which may help with future career and education opportunities. Learners can manage and share badges across the web from their Badgr. (You can set up a free Badgr at https://badgr.com/.)

Learners who successfully complete their course or simulation will earn Badges. They can share their credentials online through social media and display them on resumes and transcripts.

Anna Smith has worked in the field of human resources for 30 years and has taught at university level for over 20 years. She holds a bachelor's degree in business administration from Spalding University, a master's degree in management from Webster University, and a Master Online Teaching certificate from the University of Illinois. She is also a certified Senior Professional in Human Resources and a SHRM Senior Certified Professional. Her experience spans many areas of human resources including recruitment, labor relations, and affirmative action plans.

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multinational corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Jerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A&M University.

What you will learn

• Comprehensive knowledge needed to sit for the PHR Certification Exam
• A broad overview of human resources practices
• Skills for handling recruitment, performance appraisals, and training processes
• Strategic decision making for compensation and job evaluation
• Foundational knowledge of U.S. laws and regulations regarding employment practices, including financial and accounting terms
• OSHA rules governing employee health and safety
• Important topics in running operations in accord with legal requirements
• How taxes affect you, whether your business is a sole proprietorship, partnership, or corporation
• Process of negotiating, how to evaluate negotiation styles, and successful negotiation strategies for most environments

How you will benefit

• Learn how to contribute to company strategy planning so that you can be a more valuable member of the team
• Prepare for PHR certification and set yourself apart
• Open the door to new career opportunities and higher salaries after obtaining your PHR certification, including jobs such as: HR generalist, Recruiter, HR Representative, HR Assistant, HR Specialist, HR Manager, Compensation and Benefits Manager, and more
• Develop communication skills that will allow you to thrive in a professional environment
• Explore your abilities as a leader and learn how to masterfully manage people and projects
• Set yourself apart from competitors by receiving management training

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Will this course prepare me for a certification?

Yes, this course prepares you to sit for the Human Resource Certification Institute's PHR exam. However, you will need experience in the human resources field before you are eligible to take this exam. Please reference the Prerequisites section for more information.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

Do I need experience in human resources to take this course?

No. You do not need to have experience in human resources to take this course. However, you will need experience as a human resources representative to take the PHR exam, administered by the Human Resource Certification Institute (HRCI).

Are human resources professionals in demand?

Yes, human resources professionals are currently in demand. The Bureau of Labor Statistics estimates that the employment of human resources specialists will continue to increase 7 percent through 2026. Additional HR professionals will be needed to help companies with increasingly complex employment laws and health coverage.

Is there an internship with this course?

While there is no specific internship with this course, you will be given instructions and insight on how you can obtain an internship or externship upon the completion of your coursework and financial obligation.

What is the PHR Exam?

The PHR Exam, or Professional in Human Resources Exam, is a prestigious certificate awarded by the Human Resource Certification Institute (HRCI). By achieving this designation, you will effectively show potential employers and those in the industry that you possess the knowledge as well as practical experience in human resource management necessary to pass this thorough exam.

Why is certification important in this field?

Obtaining certification shows that you are dedicated to advancing in your career. Many organizations consider the certified Human Resources Professional to be motivated and knowledgeable, giving them a competitive edge in the field.

How much do HR specialists make?

HR specialists can make a great salary in a job where they help fellow employees daily. While a lot of factors will go into determining your exact salary, such as years of experience and location, the Bureau of Labor Statistics has reported that the median salary for HR specialists is over $60,000.

What type of test is the PHR exam?

The PHR exam consists of 150 mostly multiple-choice questions requiring you to select the best possible answer using your HR knowledge and experience. There are a variety of test items including workplace scenarios. Each question is weighted the same, and there is no partial credit for answers.

Where will I take the PHR exam?

The PHR Exam must be taken at a proctored Pearson VUE testing center. Pearson VUE has testing centers nationwide, and you can search for the one closest to you by visiting www.pearsonvue.com/hrci..

Does PHR certification expire?

Once you've earned PHR certification, it is valid for three years. In order to maintain your PHR certification, you will be responsible for earning 60 recertification credits (continuing education) during that three year period. If you do not earn the required 60 credits, you must retake and pass the PHR exam in order to remain certified.

What is involved in the job of an HR Specialist?

HR specialists are defined as early career HR professionals. You job duties in this position will typically revolve around recruiting and on-boarding new employees including screening candidates, performing background checks, conducting preliminary interviews, and helping with orientation of new employees. Your overall goal, and the indicator of success in your position, is to ensure that the best possible employees are hired into specific roles within your organization. When you're not actively hiring or on-boarding a new employee, you will be responsible for current employee satisfaction and ensuring productivity remains high.

What does a typical day look like for an HR Specialist?

A typical day for an HR specialist will involve tasks such as updating employee records related to hiring, transfers, promotions and terminations; explaining policies and procedures to new hires; ensuring new hire paperwork is completed; addressing work complaints; informing applicants of duties, benefits, work hours, etc.; coordinating job postings; reviewing resumes; and conducting background and reference checks. There may also be additional duties depending on the size of the organization you work for and the area in which you specialize.

Is there room for advancement in an HR Specialist career?

There is absolutely room for advancement in your career as an HR specialist. You can choose to specialize in an area of HR such as recruitment and hiring or benefits. You can also go the opposite direction and continue to add to and broaden your skillset and HR experience in order to move forward in your career and obtain an HR generalist position. Additional education, certifications and on-the-job experience can help you make the move into a role as an HR manager or HR director, and even beyond.

What is the difference between an HR Specialist and an HR Generalist?

While HR specialists and generalists often work together, their roles are very different. An HR specialist will typically have a well-defined role, and will focus on the same things each day. For example, an HR specialist in charge of recruitment and hiring is not going to be involved in benefit selection or termination procedures. An HR generalist has a much more varied role. In this type of role, you would be required to wear a lot of hats, and would see a constantly changing daily routine with many different jobs duties encompassing a large portion of overall HR tasks for a company.