Investing in your employees is one of the smartest business decisions you can make. With the talent shortage, professional development is a key retention strategy and saves significant dollars in recruitment and onboarding. UW-Parkside's Professional and Continuing Education Department provides high-quality, customizable professional development to support the needs of local business and industry. Developed by experienced subject matter field experts and faculty, training customized to meet your organization's unique needs can be delivered on-site or online and offer immediate application on the job.
Employee Development Planning
Engage and motivate employees by helping them understand how their top skills and passions will help them achieve their personal development goals. In this training, participants will learn how to identify the top 5 professional values they consider ‘very important’, identify their top 3-5 skills and passions, identify the professional values most important to the people they serve, how to utilize the employee development template to create specific personal development goals for the short and long term and how to coach others on creating Employee Development goals for themselves.
This course is intended for those interested in learning about tools and methodologies to enable one’s personal or professional passions via the creation of intentional Employee Development goals and actions.
Goal Setting for Continuous Improvement
Identify and address opportunities for improvement in your operations. Learn how to create accurate checkpoints to measure employee achievements. In this workshop Ed Egan, a Registered Corporate Coach with 26 years’ experience in the manufacturing sector of a global fortune 100 company, will walk participants through the steps of goal creation that includes opportunity identification, action creation, measurement methods, achievability, timing, progress tracking and leveraging the methods and learnings to other areas of their operations.
This course is intended for those who are looking to identify and address opportunities for improvement in their operations by installing the needed goals and actions across all levels of their organization to deliver results.
Root Cause Investigation
How many times do you ask “why” before you get the real answer to an issue? By exploring the root cause of issues, you can more productively address the source of decreased productivity in your organization leading to greater organizational success and cultural moral. In this workshop, participants will gain a working overview of the 5 WHY model of Root Cause Investigation which can be used to build on the positive elements taking place or redirect the negative elements in one’s operation.
This course is intended for those that are involved in the resolution of recurring challenges that cause chaos in the operation and ultimately lead to a lack of productivity.
This interactive course will introduce the concept of Influential Leadership (Leadership with no authority) and how it can positively impact the effectiveness of the organization and the careers of Influential Leaders. Existing or future leaders/managers will also learn how empowering the workforce to Influentially Lead will allow them to focus on strategic items while their Influential Leaders act within leadership boundary conditions that are agreed to by the team.
Purposeful Leadership: Leader vs. Manager
This interactive course will help participants to define the differences between leadership and management behaviors while stressing the importance and desired application of each one. Participants will come away with increased knowledge in the areas of behavior expectations, behavior goals, and how to create a feedback rich environment amongst the teams or organizations they support.
Financial Acumen for the Front Lines
This interactive course will provide participants a basic understanding of the operating and leadership behaviors needed to drive profitability in organizations. Participants will learn how to identify behaviors that impact profitability, identify financial measurement opportunities, apply meaningful metrics, identify support roles and pinpoint desired behaviors that will help to align all employees in the financial success of the organization.
DiSC® Personality Styles
Everything DiSC® is the premiere personal development training solution because it offers an immediate and lasting impact on the performance of people and the cultures of organizations.
Emotional Intelligence and the Self-Aware Leader
Increase your self- awareness and leadership skills by practicing emotional intelligence. When a person's IQ only takes them so far, their EQ can take them farther. Top leadership qualities are cultivated when leaders engage in self-awareness and utilize emotional intelligence practices. Take your skills to the next level with exposure to a personal EQ assessment, and training that will impact both your personal and professional life.
Conflict Defused: Analyzing Conflict and Intervening
No one enjoys working in a toxic environment, but sometimes conflict feels inevitable—when it happens, what do you? How can conflict become an opportunity for learning and improving? In this course, participants will investigate the role emotion can play in conflict, examine the crucial points at which to interrupt emerging conflict, and analyze conflict at macro and micro levels. With that understanding of the development of conflicted situations, participants will be introduced to negotiation techniques and practiced their application to mediate conflict to a point of resolution and reconciliation. As a leader, the ability to de-escalate conflict effectively and in a timely fashion positions you maintain a productive work environment and attract and retain excellent team members.
Conflict Deconstructed: Recognizing the Components of Conflict
Cooperating and collaborating with colleagues builds enthusiasm and increases morale, whereas tension and conflict in the workplace puts everyone on edge, and sometimes it is a challenge to understand the dynamics underlying an emerging tense situation. This course will equip participants with tools to recognize when a situation might be developing toward conflict, to appreciate the power dynamics underlying the situation, and to identify the conflict styles at play, including their own primary conflict style and how it shapes and influences the developing
situation. Minimizing conflict by understanding its underlying mechanics helps maintain a collaborative workplace environment, which retains and attracts the best team members and builds good reputations.
When you complete this module, you will be able to:
- Recognize the typical components of conflict
- Understand the power dynamics underlying conflict
- Identify conflict styles and their use in any given conflicted situation
- Decode conflict patterns
Performance Coaching and Providing Feedback
In a world increasingly dominated by social media, we all receive input and feedback on our opinions and actions, but not necessarily feedback that is helpful or constructive. In the workplace, feedback needs to be constructive and effective at all levels in order to maintain and improve employee engagement and satisfaction. Performance coaching is an ongoing process which returns feedback to help employees grow by developing new skills and by planning out
priorities, which in turn helps build and maintain relationships amongst employees and supervisors. This course will teach participants to provide effective feedback and performance coaching, which will contribute to a productive, healthy, top-performing workplace.
When you complete this module, you will be able to:
• Receive and act on feedback from others
• Produce feedback and offer an explanation of it
• Distinguish between coaching and mentoring
• Coach individuals and teams
Learn to assess beliefs and behaviors around sexuality and gender to provide truly inclusive services to LGBTQ communities. Discuss important topics including acceptance and inclusion, health disparities, Minority Stress Theory, and trauma informed strategies to use at your organization.
Multicultural Business Communication
The modern workplace has developed into a rich environment mixing employees of all ages in an increasingly multi-cultural milieu, which provides a range of perspectives to fuel innovation and creativity. Because of this dynamic environment, understanding and being able to communicate across cultures and across generations is a critically important skill for successful collaboration and leadership in the workplace. This course will help participants understand cultural and generational differences, identify barriers to effective communication in diverse environments, and supersede those barriers to bridge generations and cultures through case studies and practical exercises. These skills will serve tomorrow’s leaders as they strive to build organizations based on cooperative, collaborative teamwork.
When you complete this module, you will be able to:
- Articulate the business advantages of having a highly diverse workforce and work styles
- Learn to manage and communicate expectations for the new multi-cultural, multigenerational workforce
- Describe a multi-cultural, multi-generational model of listening, providing feedback, and communicating
- Develop and implement an action plan to improve communication
The New Customer Experience Program
Excellent customer experience creates brand loyalty, affinity, and drives revenue. The New CX Certificate Program offered through UW-Parkside Executive Education, may be one of the most important investments your company can make. Whether you attend the 4-day in-person sessions or join us for 8 modules online, you will learn to understand how customer's feel about your company based on their experiences. You will develop deeper customer insights and learn how to integrate innovative digital methodology that will make your organization stand apart from the competition. The UW-Parkside CX Program for Executives is designed by industry experts and recognized leaders for professionals seeking advanced skills in this fast-growing discipline. Classes feature a hands-on, interactive approach designed to provide the skills required to lead your company’s new customer experience culture.
The University of Wisconsin-Parkside is committed to providing access, equal opportunity, and reasonable accommodation in its services, program activities, education, and employment for individuals with disabilities. To request disability accommodations, contact Professional and Continuing Education at least eight weeks in advance at: 262-595-3340 (V), 262-595-2513 (FAX), or email firstname.lastname@example.org.