Health and Human Services

Dana Johnson, MSW
Dana Johnson from Wisconsin is a career social worker, practicing in senior-level management in state government, and county human services, an educator in higher education, and operating a consulting and professional development firm. His experience includes child welfare practice, policy, and reform; transformational organizational leadership and culture change, supervision of teams, continuous quality improvement, and dynamic equity, diversity, and inclusion efforts across micro, mezzo, and macro systems.

• Engage in self-reflective activities related to race, ethnicity, gender, sexual orientation, different abilities, and intersectionality. 
• Oppression, discrimination, power and control, and historical and structural racism, and privilege will be featured as it relates to the helping professions. 
• Foster understanding of ethical, reflective practice with clients, personal diversity, and skill level in cultural humility, and increasing knowledge of diverse cultures within the helping professions through group discussions and personal reflection.

“All positives! Great training materials - - obviously well researched. E&B is such a dry topic and this was not that. Realistic and helpful tools. Dynamic presentation and pace for learners. Clearly extraordinary efforts were made to make the online learning format engaging.”

“I appreciated Dana’s style and energy in presenting. I found this E&B valuable to my role as leader. The content will help me develop my competencies and seek input and feedback from others in a new way. I feel inspired to work together with my supervisory team and find ways to incorporate the information into our practice in an ongoing manner. Thank you!”

This session will be taking place on Zoom. 

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Jeanne Wagner, MSW, LCSW ACSW

Background: Jeanne Wagner joined the staff at the Helen Bader School of Social Welfare in May 2005 as the Director of Social Work Field Education Programs. She received her MSW from Jane Addams College of Social Work, Chicago, IL and her BSW from Morehead State University, Morehead, KY.

Jeanne is a Licensed Clinical Social Worker and Clinical Professor with extensive clinical, management, administrative, and educational experience. She has worked in a variety of social service settings prior to her appointment with UWM, which include child welfare, adoption (domestic and international), mental health, intellectual disabilities, geriatrics, and private practice. She currently teaches courses in social work, develops and presents continuing education programs covering social work ethics and boundaries, leadership and supervision, case management, documentation, confidentiality, adoption competency, safety in the field, etc. She is a Trainer for the Training for Adoption Competency (TAC) curriculum through the Center for Adoption Support and Education (CASE) and UWM’s Co-Director for TAC. She has served in the role of Ombuds for UWM since 2007 and has 10 years of experience in Quality Assurance. She serves on the Board for NASW-WI.

The management of ethics, boundaries, and confidentiality in a world of constantly emerging technology and social media is especially challenging for human service professionals. This workshop will address the technology challenges encountered during the provision of human services. Strategies will be discussed utilizing the recently updated NASW Technology Standards and current best practices from the literature.

"I really enjoyed the presenter. She was able to hold my attention and interest me in the new and current ethical responsibility of clinicians/social workers. I would definitely recommend her trainings to others."

"She did a phenomenal job presenting this information that can be bland and boring as she kept my attention and interest the entire presentation as well as it being current and informative. Just superb!"

"Jeanne's Ethics and Boundaries presentations are always the best. Thank You!"

This session will occur virtually over Zoom. The Zoom link will be emailed to participants approximately 1 week prior to the course start date. 

Certificates for CEUs/CEHs will be mailed out approximately 2 weeks post training. 

We have three amazing keynote speakers and two separate breakout opportunities throughout the day. There are typically 10 total breakout sessions to choose from. 

Highlights of the Conference:

Distinguished Presenters: The conference features excellent presenters who are experts in the field of aging. Attendees will have the opportunity to learn from their insights, research, and experiences.

Exhibitor Booths: The event will host a variety of exhibitor booths offering products, services, and resources relevant to aging well. Participants can explore the latest developments in the industry and gather valuable information.

Networking Opportunities: Aging Well Conference provides an excellent platform for networking with peers and colleagues. Professionals from different backgrounds and areas of expertise can interact, exchange ideas, and build meaningful connections.

The sessions were terrific. The booths were wonderful and everyone was to kind. So great to network with people in every profession. The food and campus were AMAZING. Grounds are beautiful and staff working - check in and meals were outstanding - friendly and caring. Thank you for a wonderful experience! - 2023 Conference Participant

Everything! I never miss this annual opportunity to learn, grow professionally, and re-engage due to the variety of
excellent topics. - 2023 Conference Participant

Both speakers were very knowledgeable and presented their material in a creative way. The time flew by and my interest was maintained throughout the program! - 2021 Conference Participant

Who Should Attend: This conference is specifically tailored for professionals working in the aging sector, including but not limited to:

• Geriatricians and healthcare professionals
• Social workers and caregivers
• Researchers and academics focusing on aging studies
• Representatives from retirement communities and assisted living facilities
• Policy-makers and advocates for seniors

Whether you are a seasoned professional or new to the field, the Aging Well Conference offers valuable insights, educational opportunities, and a chance to stay updated on the latest trends and best practices in aging care.

Join us at the University of Wisconsin-Parkside for this momentous event, and together, let's continue the mission of promoting wellness and well-being among the aging population.

Nestor Wagner

Nestor Wagner is a certified Court and Medical Interpreter who has been teaching interpreting courses since 1990. He has the highest pass rate of certified court interpreters in the nation. He has published several books in the interpreting community. Mr. Wagner is involved in the examination process for Immigration Interpreters and Analytical Linguists. He participates as a speaker in national and international conferences on Criminal, Civil, and Immigration Court terminology, advanced interpreting skills, and localization in the transfer of legal and non-legal terminology. Mr. Wagner holds a Master's degree from the University of Washington.

What you will learn

• Develop best practice interpreting techniques - simultaneous, consecutive, and sight translation
• Learn medical terminology in both Spanish and English and the corresponding transfer into the opposite language
• Understand protocol when interpreting for a Spanish-speaking patient
• Master the code of ethics of the medical interpreter
• Study the necessary material to sit in any Spanish Medical Interpreter examination
• Develop professionalism, accuracy, and a mastery of cross-cultural differences

Syllabus

1. Introduction to Medical Interpretation I
   1. Medical Vocabulary – The Human Body
   2. Pre-anesthesia record form
   3. Medical Vocabulary – System and Senses
   4. Refusal to permit blood transfusion
   5. Medical Vocabulary – Signs and Symptoms
   6. Medical Condition form
   7. Intravenous Contrast Injection Consent
   8. Medical Vocabulary - Facilities and Staff
   9. Discharge Instructions
   10. Colloquialism
   11. Medical Vocabulary - Treatment Procedures, Instruments, Supplies and Medications
   12. Industrial Accidents - Workers' Compensation
   13. Medical Vocabulary - Pregnancy and Delivery
   14. Simultaneous Techniques
   15. Consecutive Techniques
   16. Interpreting Laboratory Practices
2. Introduction to Medical Interpretation II
   1. Medical Vocabulary - Pediatric/Neonatal Care
   2. Medical Vocabulary - Family Planning
   3. Interpreting for Hospitals – Parents' Rights & Responsibilities
   4. Medical Vocabulary - Communicable Diseases
   5. Interpreting for Hospitals - Taking Care of Mom
   6. Interpreting for Hospitals - The "Baby Blues"
   7. Medical Vocabulary - Sexually Transmitted Diseases
   8. Interpreting for Hospitals - Consent for Cath Lab Procedure
   9. Medical Vocabulary - Dental Health
   10. Interpreting for Hospitals - Environmental History Form for Pediatric Asthma Patient
   11. Medical Vocabulary - Substance Abuse
   12. Interpreting for Hospitals - OSHA Required
   13. Idiomatic Expressions - English into Spanish
   14. Interpreting for Hospitals - Adult History Form
   15. Interpreting for Hospitals - Authorization for Use or Disclosure of Imaging Information
   16. Legal Terminology used in Medical Matters
   17. Interpreting for Hospitals - Advance Directive
   18. Interpreting Laboratory Practices
3. Sight Translation for Medical Interpreters
   1. Principles of localization
   2. Re-structuring techniques
   3. Principles of reversibility and non-reversibility of Medical terms
   4. Interferences – Filtering syntactical and grammatical interferences
   5. Style in the delivery
   6. Exam taking techniques - Objective versus subjective grading
   7. Transferring of low, regular and high register documents into the opposite language
   8. Stability in the transfer
   9. Interpreting Laboratory Practices

Prerequisites:

You must speak English and Spanish fluently. There is no requirement regarding formal education in either Spanish or English. However, you must be able to speak English and Spanish without any hesitations.

You should be familiar with using a personal computer, mouse, and keyboard. You should be comfortable in a Windows or Mac environment, and have the ability to launch and close activities.

Requirements

Requirements:

• Hardware Requirements:
  • This course can be taken on either a PC or Mac.
• Software Requirements:
  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.
• Other:
  • Email capabilities and access to a personal email account.

Rocío Txabarriaga

Rocío Txabarriaga, MA is vice president of Content Development and co-founder of the Virginia Institute of Interpreting. She is responsible for course planning, development, validation, and maintenance. Ms. Txabarriaga has over 20 years of experience in language services and international business management ranging from independent consulting to senior executive positions, and business ownership. Her extensive experience spans operations, ISO-quality processes, interpreter recruiting and training, qualitative and quantitative research and analysis, as well as in-depth involvement with several language technology platforms. Ms. Txabarriaga has several degrees, including a master's degree from Monterey Institute of International Studies, has earned many certificates, and speaks five languages fluently. Ms. Txabarriaga is also a NASBITE-Certified Global Business Professional and an accomplished writer and public speaker.

Nestor Wagner

Nestor Wagner is a certified Court and Medical Interpreter who has been teaching interpreting courses since 1990. He has the highest pass rate of certified court interpreters in the nation. He has published several books in the interpreting community. Mr. Wagner is involved in the examination process for Immigration Interpreters and Analytical Linguists. He participates as speakers in national and international conferences on Criminal, Civil and Immigration Court terminology, advanced interpreting skills, and localization in the transfer of legal and non-legal terminology. Mr. Wagner holds a Master degree from the University of Washington.

What you will learn

• Learn how to transfer information in multicultural situations
• Develop interpreting-specific skills such as short-term memory retention, shadowing, note-taking, sight-translation, consecutive interpreting, and more
• Develop best practice interpreting techniques – simultaneous, consecutive, and sight translation
• Understand protocol when interpreting for a Spanish-speaking patient
• Master the code of ethics of the medical interpreter
• Understand all material tested in a Spanish Medical Interpreter exam

Syllabus

1. Professional Interpreter
   1. Introduction
   2. Learning Styles Assessment Exercise
   3. Basic Concepts of Language Interpreting
      1. Basic Concepts: What is language interpreting? What is language translation?
      2. Contrasting the interpretation and translation tasks
      3. Translation and adaptation: Localization and transcreation
      4. What does it take to become a professional interpreter?
      5. Certificate vs. Certification vs. Professional Licensure
      6. Where do interpreters work?
      7. Message delivery: The techniques
      8. Consecutive interpreting video demonstration
      9. Sight translation video demonstration
      10. Review Questions
      11. On-Site interpreting
      12. Remote and Telephonic Interpretation
      13. Telephonic interpreting, continued
      14. Video remote interpreting and video relay interpreting
      15. Sight translation
      16. Vocabulary Game
      17. Review Questions
      18. The Evolution of Interpreting in the Community
      19. The Evolution of Interpreting in the Community: Steps Toward Professional Recognition
      20. The Evolution of Interpreting in the Community: Professional Associations
      21. Public Services Interpreting Drivers
      22. Standards Guiding the Interpreting Profession
      23. Associations: Why are they important?
      24. Module 1 Self-assessment
      25. Resources
      26. Module Feedback
   4. Interpreting Skills and Techniques
      1. Preparing yourself for this module
      2. Active listening
      3. Active listening: Suspending yourself
      4. Emotions and Culture
      5. Level of Interest and Objectivity
      6. Capacity to Concentrate
      7. Who you are influences greatly the way you listen and communicate
      8. Listening Exercises: Introduction
      9. Shadowing: Introduction
      10. Short-Term Memory Retention: Visual
      11. Short-Term Memory Retention: Auditory
      12. Note-Taking
      13. Sight Translation: Introduction
      14. Putting It All Together: Interpreting
      15. Module Vocabulary Game
      16. Module 2 Self-Assessment
      17. Resources
      18. Module Feedback
2. Ethics and standards: Expected professional behavior
   1. What are Professional Standards?
   2. The Interpreter's Professional Profile
   3. Accuracy
   4. Acting Ethically and Honestly
   5. Confidentiality
   6. Competence
   7. Neutrality
   8. Reliability
   9. Respect for the Profession
   10. Role Preservation
   11. Scenarios and Exercises
   12. Resources
   13. Module 3 Self-Assessment
   14. Module Feedback
3. The Business of Interpreting
   1. Basic public services interpreting market concepts
   2. The Supply
   3. The Demand
   4. Working as a freelance interpreter
   5. Interview video
   6. Working as a Full-time Interpreter
   7. Interview video
   8. Building a Resume
   9. Formatting a resume
   10. Resume Sample
   11. Writing a Cover Letter
   12. Joining professional associations
   13. Joining online professional directories
   14. Continued Education
   15. Resources
   16. Module Feedback
4. Medical Interpreter
   1. Introduction to Medical Interpretation I
      1. Medical Vocabulary – The Human Body
      2. Pre-anesthesia record form
      3. Medical Vocabulary – System and Senses
      4. Refusal to permit blood transfusion
      5. Medical Vocabulary – Signs and Symptoms
      6. Medical Condition form
      7. Intravenous Contrast Injection Consent
      8. Medical Vocabulary - Facilities and Staff
      9. Discharge Instructions
      10. Colloquialism
      11. Medical Vocabulary - Treatment Procedures, Instruments, Supplies and Medications
      12. Industrial Accidents - Workers' Compensation
      13. Medical Vocabulary - Pregnancy and Delivery
      14. Simultaneous Techniques
      15. Consecutive Techniques
      16. Interpreting Laboratory Practices
   2. Introduction to Medical Interpretation II
      1. Medical Vocabulary - Pediatric/Neonatal Care
      2. Medical Vocabulary - Family Planning
      3. Interpreting for Hospitals – Parents' Rights & Responsibilities
      4. Medical Vocabulary - Communicable Diseases
      5. Interpreting for Hospitals - Taking Care of Mom
      6. Interpreting for Hospitals - The "Baby Blues"
      7. Medical Vocabulary - Sexually Transmitted Diseases
      8. Interpreting for Hospitals - Consent for Cath Lab Procedure
      9. Medical Vocabulary - Dental Health
      10. Interpreting for Hospitals - Environmental History Form for Pediatric Asthma Patient
      11. Medical Vocabulary - Substance Abuse
      12. Interpreting for Hospitals - OSHA Required
      13. Idiomatic Expressions - English into Spanish
      14. Interpreting for Hospitals - Adult History Form
      15. Interpreting for Hospitals - Authorization for Use or Disclosure of Imaging Information
      16. Legal Terminology used in Medical Matters
      17. Interpreting for Hospitals - Advance Directive
      18. Interpreting Laboratory Practices
   3. Sight Translation for Medical Interpreters
      1. Principles of localization
      2. Re-structuring techniques
      3. Principles of reversibility and non-reversibility of Medical terms
      4. Interferences – Filtering syntactical and grammatical interferences
      5. Style in the delivery
      6. Exam taking techniques - Objective versus subjective grading
      7. Transferring of low, regular and high register documents into the opposite language
      8. Stability in the transfer
      9. Interpreting Laboratory Practices

How you will benefit

• Have your professional profile listed in an employer-searchable directory
• Use your skill set to help a growing number of people in need of interpretation services
• Be prepared to start a career as a public services interpreter or medical interpreter
• Become ready to successfully take the medical interpreter certification exam
• Use your understanding of medical terminology in both Spanish and English to improve your marketability

Requirements

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.
• Headphones or speakers.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.

Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Prerequisites:

You must be fluent in both English and Spanish prior to enrolling in this course.