POSITION SUMMARY

The University of Wisconsin-Parkside invites applications for the position of Operations Coordinator.

The Operations Coordinator is responsible for the daily operations of the service and facility areas of the Parkside Student Center including management of the Ranger Card ID system, Campus Concierge services, supervision of Campus Concierge and Production Services student staff, direct management and service to events, and knowledge and use of audio-visual equipment. As part of the Student Center team, this position is an integral part of the Conference & Event Services team and is supervised by the Assistant Director for Operations.

QUALIFICATIONS

Required:

• Bachelor’s Degree
• Two to four years of professional experience in event management-related field (event production and management, facility scheduling, facility student staff supervision) in a higher education/Student Center setting
• Two to four years of professional experience with ID Card management software

Preferred:

• Master’s Degree
• Documented experience working with event management system software

ESSENTIAL DUTIES AND RESPONSIBILITIES

ID Card Operations: 

• Develop and recommend Ranger Card ID operating and administrative polices along with long term goals, objectives and priorities.
• Manage the delivery of Ranger Card services to program participants. Set and communicate program priorities and performance standards.
• Develop and maintain automated or manual systems and procedures to facilitate program operation.
• In collaboration with Campus Technology Services responsible for ensuring maintenance and development of the Ranger Card database, software upgrades, interfaces with other university computer systems, and hardware installations.
• Manage ticketing software for events.
• Reconcile all operations accounts.

Event Management:

• Integral part of the Conference & Event Services team; attend weekly meetings and client meetings. Coordinate facility requirements with Catering, Student Center staff and Dining Services.
• Direct manager of, and service to, Student Center and certain all-campus events.
• Process and follow up on event details regarding audio-visual needs, setup/teardown, timeline and staff needs.
• Order technical equipment and supplies as authorized.
• In collaboration with campus audio-visual services and the Student Center team make recommendations for equipment and technology upgrades.
• Assure the daily operations of facilities and service areas in the Student Center including building security, risk management and building safety.

Administration and Personnel Management:

• Monitor expenditures and budget for units.
• Provide training, supervision and evaluation of the Campus Concierge and Production Services student staff.
• Develop reference and training manuals for student staff with consistency to services offered.
• Attend unit related meetings, including the weekly Reservations team meeting, and as appropriate, service on university committees.
• Review and interpret policies and procedures related to service areas.
• With Student Center team develop goals for unit including equipment repair and replacement.
• Serve as a designated Campus Security Authority (CSA) for Clery Compliance.
• Perform other duties as assigned.

Event Management:

• Integral part of the Conference & Event Services team; attend weekly meetings and client meetings. Coordinate facility requirements with Catering, Student Center staff and Dining Services.
• Direct manager of, and service to, Student Center and certain all-campus events.
• Process and follow up on event details regarding audio-visual needs, setup/teardown, timeline and staff needs.
• Order technical equipment and supplies as authorized.
• In collaboration with campus audio-visual services and the Student Center team make recommendations for equipment and technology upgrades.
• Assure the daily operations of facilities and service areas in the Student Center including building security, risk management and building safety.

Administration and Personnel Management:

• Monitor expenditures and budget for units.
• Provide training, supervision and evaluation of the Campus Concierge and Production Services student staff.
• Develop reference and training manuals for student staff with consistency to services offered.
• Attend unit related meetings, including the weekly Reservations team meeting, and as appropriate, service on university committees.
• Review and interpret policies and procedures related to service areas.
• With Student Center team develop goals for unit including equipment repair and replacement.
• Serve as a designated Campus Security Authority (CSA) for Clery Compliance.
• Perform other duties as assigned.

ESSENTIAL KNOWLEDGE AND ABILITIES

• Strong organization, written and oral communication skills.
• Must be willing to work with several teams to provide exceptional customer service.
• Establish and support a positive and collaborating working relationship with other university departments, student organizations and community guests.
• Periodically must be able to move tables and chairs.
• Must be able to lift up to 50 lbs.
• Transportation of audio-visual and building equipment.
• Mobility and dexterity to reach climb ladders and bend for storage shelves.

STANDARDS OF PERFORMANCE

• Overall thoroughness, organization, accuracy, and availability of appropriate general ledger detail, financial records, and related files. This includes maintaining adequate supporting records, audit trails, internal controls, and filing systems.
• Adequacy, timeliness, and accuracy of financial, accounting, and other management reports.
• Timeliness of meeting goals.
• Willingness to make suggestions and soundness of those suggestions.
• Soundness of judgment and operational decisions.
• Ability to organize and prioritize work while being responsive to University personnel.
• Timely and effective communication of problems and opportunities. This includes the responsibility for identifying and communicating information of importance as soon as possible.
• Integrity in dealing with customers, students, vendors, employees, and management.
• Punctuality, attendance, effective use of time, and willingness to work overtime when necessary.
• Maintaining confidentiality of sensitive information.
• Willingness to assist with special projects and other duties as assigned.

THE UNIVERSITY AND AREA

UW-Parkside is a regional comprehensive university that is committed to accessibility, academic excellence, student success, diversity, and community engagement. This beautiful campus is on 700 acres of woodland & prairie in the heart of the Milwaukee/Chicago corridor, between Racine and Kenosha and near Lake Michigan. The university enrolls approximately 5,000 students, many of whom are first- generation and nontraditional students. UW-Parkside benefits from the diversity of the communities it services in Kenosha, Racine, and Walworth Counties. Kenosha and Racine are small cities that offer tranquility and convenience. The myriad attractions of Milwaukee and Chicago are easily accessible, as is the solitude of the country. UW-Parkside is strongly committed to creating and maintaining a multicultural, pluralistic campus environment.

The tri-county region that comprises the University’s primary service area is home to an impressive array of businesses. There are more than 10,000 small businesses in the region, as well as a large number of globally-recognized employers. The college, through its active, engaged Advisory Board, enjoys a close relationship with many of these businesses. For further information regarding the University and community, please see our website at www.uwp.edu

REVIEW OF APPLICATIONS

Applications received by 11:59 PM Wednesday, May 23, 2018, are ensured full consideration. Position is open until filled.

APPLICATION PROCESS

STEP 1: Please select the applicable link below:

External Applicants: https://www.careers.wisconsin.edu  (Candidates NOT currently employed by the University of Wisconsin System) –follow link then continue to STEP 2

Internal Applicants: https://www.hrs.wisconsin.edu (Candidates currently employed by the University of Wisconsin System) – follow link then under “Main Menu” choose:

• “Self Service”
• “Recruiting”
• “Careers”

STEP 2: Under "Job Search" choose:

• "More Options"
• Job Opening ID: "14295"
• "Search"
• Select "Operations Coordinator"
• Click "Apply"
• You must login before you can apply. Input your "User Name" and "Password" and select "Login"

If you have not yet registered, click "Register Now" to begin the registration process

STEP 3: Submit application materials:

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

• Cover letter addressing your qualifications for the position
• CV/Resume
• References

You must select "SUBMIT", selecting "Save" will not forward your application materials to the search committee.

If you have questions about how to apply go to https://kb.wisc.edu/hrs/page.php?id=21544

Please Note:
In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.

SALARY AND BENEFITS

Commensurate with experience and education. The UW System provides a liberal benefits package, including participation in a state pension plan.

Benefit Details: https://www.wisconsin.edu/ohrwd/benefits/download/summaries/fasl.pdf

Total Compensation Estimator: https://www.wisconsin.edu/ohrwd/benefits/totalcomp/

CONTACT INFORMATION

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Tricia Huber

University of Wisconsin Parkside

Office: (262) 595-2458

Email: LEHNERP@UWP.EDU

LEGAL NOTICES

Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act.

Note: Criminal Background Check - The Department of Workforce Development, Equal Rights Division prohibits employers from using criminal background check information, policies or practices that have a “disparate impact” and is not “job-related and consistent with business necessity” in hiring decisions. All information used to screen or hire job applicants should relate to the duties of the job.

UW-Parkside is an AA/EEO employer:  All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status. Individuals from diverse backgrounds are encouraged to apply.

It is the policy of UW-Parkside to provide reasonable accommodations to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at 262-595-2204. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual's disability.

In compliance with the Clery Act of 1998, the University of Wisconsin Parkside Crime Statistics Report is available at https://www.uwp.edu/live/offices/universitypolice/crimestats.cfm. Call the UW-Parkside Campus Police Office at (262) 595-2455 for a paper copy of the annual report.