Academic Staff - Web Technologies Support Specialist (Public May Apply)

Academic Staff - Web Technologies Support Specialist (Public May Apply)

Code: 12068 Posted: 07/20/2016


This position is under the broad policy guidance of Campus Technology Services and under the general supervision of the Web and Instructional Support Services Team Lead. The person in this position serves as backup administrator of the CommonSpot Content Management System (CMS), works to support and maintain, patch and monitor the university webservers and the main institutional website. This position also works with the Web and Instructional Support Services and Instructional Design teams to support the Learning Management System, currently Desire2Learn (D2L), and the growing needs of faculty, staff and students with instructional technology. Finally, this position assists in the development and delivery of training materials related to the CMS and LMS.


35% A. Content Management System (CMS) Site Administration Backup

A1. Develop and assist in the support of the CommonSpot CMS
A2. Provide support for systems including but not limited to Qualtrics, Cincopa, Google Analytics, Fusion Reactor
A3. Maintains the integrity, security, and availability of the university website through the planning, analysis, development, implementation, maintenance, patching and monitoring university CommonSpot/Cold Fusion and other supporting web servers
A4. Provide technical support for site contributors
A5. Investigate and test new features and upgrades
A6. Monitor and resolve FootPrints trouble tickets, and fulfill requests sent in via work order

20% B. Investigation of Web and Learning-related Emerging Technologies

B1. Monitor new technologies to determine appropriate use for campus Web presence and for use in learning technologies
B2. Participate in piloting technologies collect feedback, evaluate and make recommendations on the piloted subject
B3. Provide help to faculty and staff with effective use of technologies

20% C. Learning Management System (LMS) Site Administration and Instructional Media Technology Assistance

C1. Provide technical support for faculty, staff and students for technologies including D2L, BlackBoard Collaborate, Kaltura, Camtasia Relay, Desire2Learn ePortfolio
C2. Investigate and test new features and upgrades
C3. Support the day-to-day management of D2L courses
C4. Troubleshoot faculty, staff and student access and general course related issues.
C5. Attend LMS site administrator meetings
C6. Monitor and resolve FootPrint trouble tickets for all related systems

20% D. Web and Learning Related Training

D1. In collaboration with the Web and Instructional Support Services staff, deliver and maintain CMS, LMS, etc. technology documentation
D2. Coordinate delivery of ongoing workshops and training sessions
D3. Participate in the development and implementation of support resources
D4. Create and maintain a schedules for technology training/workshop sessions
D5. Develop and maintain KnowledgeBase articles on supported technologies

5% E. Other Duties As Assigned

E1. Participate in organizational and department activities and projects
E2. Participate in professional development activities
E3. Perform other duties as assigned


  • Minimum 2 years of experience working with web technologies including content management systems
  • Minimum 1 year managing web related servers
  • Minimum 1 year of experience working with learning management systems
  • Bachelor's Degree in a relevant area
  • Knowledge of CommonSpot Content Management System
  • Knowledge of Desire2Learn Learning Management System


  • Experience supporting and developing Web technologies and Web content
  • Experience supporting and maintaining Web servers
  • Experience developing and facilitating technology training 
  • Excellent organizational and problem-solving skills 
  • Ability to work independently and in a team environment
  • Ability to visit customers on campus and drive to conferences and meetings
  • Commitment to excellent customer service
  • Excellent oral and written communication and other interpersonal skills


UW-Parkside is a regional comprehensive university that is committed to accessibility, academic excellence, student success, diversity, and community engagement. This beautiful campus is on 700 acres of woodland & prairie in the heart of the Milwaukee/Chicago corridor, between Racine and Kenosha and near Lake Michigan. The university enrolls approximately 5,000 students, many of whom are first- generation and nontraditional students. UW-Parkside benefits from the diversity of the communities it services in Kenosha, Racine, and Walworth Counties. Kenosha and Racine are small cities that offer tranquility and convenience. The myriad attractions of Milwaukee and Chicago are easily accessible, as is the solitude of the country. UW-Parkside is strongly committed to creating and maintaining a multicultural, pluralistic campus environment.

The tri-county region that comprises the University's primary service area is home to an impressive array of businesses. There are more than 10,000 small businesses in the region, as well as a large number of globally-recognized employers. The college, through its active, engaged Advisory Board, enjoys a close relationship with many of these businesses. For further information regarding the University and community, please see our website at


A criminal background check will be required at the time of hire.

UW-Parkside is an AA/EEO employer. Individuals from diverse backgrounds are encouraged to apply.

It is the policy of UW-Parkside to provide reasonable accommodations to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at 262-595-2204. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual's disability.

University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

In compliance with the Clery Act of 1998, the University of Wisconsin Parkside Crime Statistics Report is available at Call the UW-Parkside Campus Police Office at (262) 595-2455 for a paper copy of the annual report.


STEP 1: Please select the applicable link below:

External Applicants: (NOT currently employed by the University of Wisconsin System)

Internal Applicants: (Currently employed by the University of Wisconsin System)

STEP 2: Under "Basic Job Search" choose:

  • "Advanced Search"
  • Job Opening ID: "12068"
  • Find Jobs Posted Within: "Anytime"
  • "Search"
  • Select "Web Technologies Support Specialist"
  • Click "Apply Now"
  • You must login before you can apply. Input your "User Name" and "Password" and select "Login"
  • If you have not yet registered, click "Register Now" to begin the registration process
STEP 3: Submit application materials:

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:

  • Cover Letter outlining your qualifications for the position
  • Resume
  • Names and Contact Information for three (3) professional references
You must select "SUBMIT", selecting "Save" will not forward your application materials to the search committee.

Contact Name: Nora Keller

Contact Phone: 262-595-2221

Contact Email:

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