University Staff Library Systems Support Technician Public May Apply

University Staff, Permanent Library Systems Support Technician Public May Apply

Code: 13328 Posted: 07/21/2017

The University of Wisconsin Parkside invites applicants for a Library Technical Support Assistant to join our team in the UW Parkside Library.

The Library Technology Assistant works with library technology projects, helping library patrons and personnel with desktop support issues, installing, maintaining, and updating unique library hardware and software and other tech products. The position works with Head of Library Systems to update local desktop hardware and software, such as the KIC scanner and microfilm machines, as well as troubleshooting staff computers when issues arise with library software. The person will work on issues reported to Head of Library Systems. The position will update and troubleshoot loaner laptops, applying appropriate images and software updates. It will help staff the library tech help desk and train student staff members as needed. The position may help electronic records solutions implementation. The position will technically edit accreditation documentation, learning the requirements of the template and maintaining a repository of accreditation-related resources there.

This position is a university staff, full-time, non-exempt, non-represented position. A six month probation period may be required. The hours of work for this position are Monday through Friday, 7:45 am - 4:30 pm.


Essential Duties and Responsibilities


40% A. Operations and Resources Support

  1. Training student staff and library staff in the use of application components, operation, and features.
  2. Gaining a thorough knowledge of library technical operations and devices to be able to troubleshoot problems or suggest solutions for library operation questions or to optimize workflow and student access to technology.
  3. Developing library portions of the knowledge base and finding best practices to improve access.
  4. Serving as an Interlibrary loan and resource sharing back-up, by keeping current understanding of ILL practices and procedures.

35% B. Network Support

  1. Providing routine first level technical assistance, troubleshooting, problem resolution and training to students, patrons, or library personnel
  2. Providing student and staff assistance in computer, operating system and/or office suite application software; provide new user network orientation for login, password change, email, and printing.
  3. Installing, upgrading, and reconfiguring network and workstation hardware and peripherals, and loading operating systems and software packages in library applications.
  4. Performing periodic preventive maintenance to ensure proper computer hardware functionality, software upgrades, and operating system fixes, particularly on patron computers, library loaned laptops, and other devices.

20% C. Maintaining Accreditation Document Repository

  1. Gaining thorough proficiency of the accreditation assurance argument submission template and all of its related technical resources.
  2. Developing evidence files and collections of provided documents in compliance with accreditation assurance argument submission regulations.
  3. Troubleshoot document submission problems and provide user training/advice as needed. Contacting record creators for records.
  4. Indexing, scanning and archiving imaged and text documents; providing web template services, including page formatting, text conversion and integration of non-text features.

5% D. Other duties as assigned

  1. Participating in library staff projects and initiatives as time allows
  2. Serving on internal department committees as time allows
  3. Other duties as assigned

Standards of Performance

  • Timeliness of meeting goals.
  • Willingness to make suggestions and soundness of those suggestions.
  • Soundness of judgment and operational decisions.
  • Ability to organize and prioritize work while being responsive to University personnel.
  • Timely and effective communication of problems and opportunities. This includes the responsibility for identifying and communicating information of importance as soon as possible.
  • Integrity in dealing with customers, students, vendors, employees, and management.
  • Punctuality, attendance, effective use of time, and willingness to work overtime when necessary.
  • Maintaining confidentiality of sensitive information.
  • Willingness to assist with special projects and other duties as assigned.


Essential Knowledge And Abilities

  • Experience working with customers or the public
  • Experience working in a team environment
  • Experience installing hardware and software
  • Experience troubleshooting technical problems


Education, Experience, Training And/or Certifications


  • Associates or Bachelor’s Degree in a technical/information systems/computer field
  • Experience working with customers or the public
  • Experience working in a team environment
  • Experience in stalling hardware and software
  • Experience troubleshooting technical problems


  • Proficiency with both Windows and Mac operating systems and perhaps Linux.
  • Willingness and ability to learn new applications, software, hardware installation.
  • Ability to navigate and troubleshoot large system applications such as Outlook, Alma, Illiad for users.
  • Experience training students
  • Understanding of higher education accreditation process

Salary and Benefits


The salary range for this position is $14.18 – $23.58 per hour.

The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan.

Review of Applications

 Online applications received by 11:59 pm August 07, 2017 are ensured full consideration.

Application Process

STEP 1: Please select the applicable link below:

External Applicants Apply Here (candidates not currently employed by the University of Wisconsin System) - follow link then continue to STEP 2

Internal Applicants Apply Here (candidates currently employed by the University of Wisconsin System) - follow link, then under "Main Menu" choose:

  • "Self Service"
  • "Recruiting"
  • "Careers"

STEP 2: Under "Job Search" choose:

  • "More Options"
  • Job Opening ID: "13328"
  • "Search"
  • Select "Library Technical Support Assistant "
  • Click "Apply Now"

You must login before you can apply. Input your "User Name" and "Password" and select "Login." If you have not yet registered, click "Register Now" to begin the registration process.

STEP 3: Submit application materials:

- Cover letter that specifically addresses qualifications for the essential job functions 
- Resume 
- Names and contact information for three references 

Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials.  

You must select "SUBMIT", selecting "Save" will not forward your application materials to the search committee.

If you have questions about how to apply go to

In instances where the Search and Screen Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration.

Legal Notices

The University of Wisconsin Parkside is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applicants from women, people of color, persons with disabilities and all veterans.

Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act.

In compliance with the Clery Act of 1998, the University of Wisconsin Parkside Crime Statistics Report is available at Call the UW-Parkside Campus Police Office at 262-595-2455 for a paper copy of the annual report.


Contact Name: Lori King

Contact Phone: (262) 595-2598

Contact Email:

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