CERTIFICATES | iNDUSTRY CERTIFICATIONS | BOOTCAMPS

Instructor(s)

Nancy Koenig

Nancy Koenig is an experienced industry professional with over 40 years in the workforce, including decades in finance. Nancy has worked in various finance roles in banking, insurance, and a hospital billing office. For the last 27 years of her career, she was an administrative assistant at a technical school, which involved running and overseeing the entire budget, amongst other duties. Nancy has also held part-time jobs as a bookkeeper for an auto parts store and a cable company, where she used QuickBooks computerized software. Over the past several years, she has also co-taught the Accounting Fundamentals and Accounting Fundamentals II courses with Charlene Messier.

Reviews

The teaching method implemented is impeccable, incredible, very clear and objective. It was great to take this CFI course again. I needed to remember some content and it was very good. I plan to do CFII as soon as I get a job in accounting.

The teaching style, choice for course materials and overall presentation is phenomenal. I took Accounting in college and did not learn a thing. The concepts as lectured, were dry and very boring. Everything all ran together. Instructor, You made this course lively and informative. I feel empowered. I look forward to Accounting II.

The subject is presented in an easy-to-follow format, I liked being able to work through the examples. I found that going over and over it, helped to cement the information for me. After taking this class, I realized that you don't know what you don't know, until you know, this information would have been so helpful to me many years ago, but I am so appreciative of learning this now. Thank you for the class. I look forward to taking the second part.

Thank you for the well-organized, self-paced learning environment. I've taken many online courses, including my education masters, and this is the best class and learning experience. I'm trying to decide between Accounting Fundamentals II or QuickBooks. I'm leaving education and did accounting 30 years ago and am looking for future employment.

I really enjoyed this class as well. Thank you for your encouragement, instruction and advice throughout the six weeks. I will also be taking the Accounting Fundamentals II course in August. I completed the final exam and received 100%. :-) I am elated.

Thank you for a well-designed course. At times it was a challenge, but you set up an incredible learning experience. I loved the practice entries you had at the beginning of a number of the lessons. They added to the learning experience. This was a great course. Thank you very much!! And yes, final done and passed at 100%.

Just this morning I took a test required by a local accounting recruiting agency, to determine competency for a future bookkeeping position. I scored 97% correct (no use of notes or materials allowed), and the recruiter noted that the national average is 83%. He was very impressed on all that was learned and had high, high praise for the instructor and the course - as do I!

I have been bookkeeping for the past 14 months, part-time for a small business. I was very frustrated because the accountant there stopped working and the training has been very minimal and not adequate. I felt like I was required to do the accounting and I was only hired as an entry level bookkeeper...The owner was asking for quarterly reports and I was in way over my head. It was so stressful! I had no double-entry accounting experience and was very confused about credits and debits and the types of accounts were a mystery to me. This course has my stress level way, way down. I feel so much better about my job and I am not stressed out to the max every day. I have some confidence now. I don't feel so helpless or dependent on the CPA who is mostly not available.

I have been somewhat casually trying to understand accounting fundamentals off and on since, literally, the mid 80's when I lived in Chicago and the PBS television station there offered it as a weekly class. Never could get past the initial debit/credit presentations without my head exploding...now I get it! Everything after that in this course was, with some effort, smooth sailing. Thank you for your offering.

Accounting is a world of its own and often difficult to enter. This teacher shows she has experience with beginners and is good at explaining the difficult and most essential concept of debits and credits. I appreciated her style because accounting is not easy for me and she makes it understandable! The lessons have explanations and practice, so we learn what to do. I like the no pressure lesson exams. This was a great accounting course. The content was great!

FAQ

Prerequisites:

• There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.
• A calculator and a printer.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Instructor(s)

Nancy Koenig

Nancy Koenig is an experienced industry professional with over 40 years in the workforce, including decades in finance. Nancy has worked in various finance roles in banking, insurance, and a hospital billing office. For the last 27 years of her career, she was an administrative assistant at a technical school, which involved running and overseeing the entire budget, amongst other duties. Nancy has also held part-time jobs as a bookkeeper for an auto parts store and a cable company, where she used QuickBooks computerized software. Over the past several years, she has also co-taught the Accounting Fundamentals and Accounting Fundamentals II courses with Charlene Messier.

Reviews

The teaching method implemented is impeccable, incredible, very clear and objective. It was great to take this CFI course again. I needed to remember some content and it was very good. I plan to do CFII as soon as I get a job in accounting.

The teaching style, choice for course materials and overall presentation is phenomenal. I took Accounting in college and did not learn a thing. The concepts as lectured, were dry and very boring. Everything all ran together. Instructor, You made this course lively and informative. I feel empowered. I look forward to Accounting II.

The subject is presented in an easy-to-follow format, I liked being able to work through the examples. I found that going over and over it, helped to cement the information for me. After taking this class, I realized that you don't know what you don't know, until you know, this information would have been so helpful to me many years ago, but I am so appreciative of learning this now. Thank you for the class. I look forward to taking the second part.

Thank you for the well-organized, self-paced learning environment. I've taken many online courses, including my education masters, and this is the best class and learning experience. I'm trying to decide between Accounting Fundamentals II or QuickBooks. I'm leaving education and did accounting 30 years ago and am looking for future employment.

I really enjoyed this class as well. Thank you for your encouragement, instruction and advice throughout the six weeks. I will also be taking the Accounting Fundamentals II course in August. I completed the final exam and received 100%. :-) I am elated.

Thank you for a well-designed course. At times it was a challenge, but you set up an incredible learning experience. I loved the practice entries you had at the beginning of a number of the lessons. They added to the learning experience. This was a great course. Thank you very much!! And yes, final done and passed at 100%.

Just this morning I took a test required by a local accounting recruiting agency, to determine competency for a future bookkeeping position. I scored 97% correct (no use of notes or materials allowed), and the recruiter noted that the national average is 83%. He was very impressed on all that was learned and had high, high praise for the instructor and the course - as do I!

I have been bookkeeping for the past 14 months, part-time for a small business. I was very frustrated because the accountant there stopped working and the training has been very minimal and not adequate. I felt like I was required to do the accounting and I was only hired as an entry level bookkeeper...The owner was asking for quarterly reports and I was in way over my head. It was so stressful! I had no double-entry accounting experience and was very confused about credits and debits and the types of accounts were a mystery to me. This course has my stress level way, way down. I feel so much better about my job and I am not stressed out to the max every day. I have some confidence now. I don't feel so helpless or dependent on the CPA who is mostly not available.

I have been somewhat casually trying to understand accounting fundamentals off and on since, literally, the mid 80's when I lived in Chicago and the PBS television station there offered it as a weekly class. Never could get past the initial debit/credit presentations without my head exploding...now I get it! Everything after that in this course was, with some effort, smooth sailing. Thank you for your offering.

Accounting is a world of its own and often difficult to enter. This teacher shows she has experience with beginners and is good at explaining the difficult and most essential concept of debits and credits. I appreciated her style because accounting is not easy for me and she makes it understandable! The lessons have explanations and practice, so we learn what to do. I like the no pressure lesson exams. This was a great accounting course. The content was great!

FAQ

Prerequisites:

• There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.
• Software Requirements:
• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.
• A calculator and a printer.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Instructor(s)

Scott Paxton

Scott Paxton is a Certified Public Accountant and holds master's degrees in business administration and accounting. His background includes experience as a public accountant, a manager in the banking industry, an entrepreneur and a college business instructor. Paxton has also spent much of his career helping small business owners successfully implement and troubleshoot QuickBooks.

Objectives

A new session of each course starts monthly. If enrolling in a series of two or more courses, please be sure to space the start date for each course at least two months apart.Two lessons are released each week for the six-week duration of the course. You will have access to all the released lessons until the course ends.

You do not have to be present when lessons are released. An interactive discussion area accompanies each lesson and automatically closes two weeks after the lesson is released.

The final exam is released the same day as the last lesson. Once the final exam has been released, you have two weeks to complete all course work, including the final exam. A 10 day extension is available if you fall behind.

FAQ

Prerequisites:

• There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.
• Software Requirements:
• PC: Windows 10 or later.
• Mac: macOS 10.11 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• When your course starts, you will be directed to access and utilize the free QuickBooks Online practice site to complete the lesson and assignment steps. You do not need to purchase a subscription or additional software to complete this course. However, please note that this course is suitable only for the QuickBooks Online version. The desktop versions of QuickBooks are not compatible with this course and should not be used. If you have the desktop version, you should consider registering for the course specifically designed for your version.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Instructor(s)

Scott Paxton

Scott Paxton is a Certified Public Accountant and holds master's degrees in business administration and accounting. His background includes experience as a public accountant, a manager in the banking industry, an entrepreneur and a college business instructor. Paxton has also spent much of his career helping small business owners successfully implement and troubleshoot QuickBooks.

Objectives

A new session of each course starts monthly. If enrolling in a series of two or more courses, please be sure to space the start date for each course at least two months apart.Two lessons are released each week for the six-week duration of the course. You will have access to all the released lessons until the course ends.

You do not have to be present when lessons are released. An interactive discussion area accompanies each lesson and automatically closes two weeks after the lesson is released.

The final exam is released the same day as the last lesson. Once the final exam has been released, you have two weeks to complete all course work, including the final exam. A 10 day extension is available if you fall behind.

FAQ

Prerequisites:

• There are no prerequisites to take this course.

Requirements:

• Hardware Requirements:
• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.11 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• When your course starts, you will be directed to access and utilize the free QuickBooks Online practice site to complete the lesson and assignment steps. You do not need to purchase a subscription or additional software to complete this course. However, please note that this course is suitable only for the QuickBooks Online version. The desktop versions of QuickBooks are not compatible with this course and should not be used. If you have the desktop version, you should consider registering for the course specifically designed for your version.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

• The instructional materials required for this course are included in enrollment and will be available online.

Instructor(s)

Dave Paquin

Dave Paquin has been teaching computer skills in the classroom for over 15 years. He holds a Master of Science in Training and Learning Technology and has extensive experience as a Human Resources manager.

Objectives

A new session of each course starts monthly. If enrolling in a series of two or more courses, please be sure to space the start date for each course at least two months apart.Two lessons are released each week for the six-week duration of the course. You will have access to all the released lessons until the course ends.

You do not have to be present when lessons are released. An interactive discussion area accompanies each lesson and automatically closes two weeks after the lesson is released.

The final exam is released the same day as the last lesson. Once the final exam has been released, you have two weeks to complete all course work, including the final exam. A 10 day extension is available if you fall behind.

Reviews

Computer skills is something I have been lacking for years now. I am already learning more than I thought I ever would. Instructor Dave presents the information in a very easy to understand format which basically makes it like child play. I am extremely pleased with both the instructor and the information being presented. Now that I am learning these new skills, I know I will be an asset to any organization in todays work force. Thanks Instructor Dave. I have a totally new outlook on life in general!

Dave, thanks so much for an awesome class! I am looking for a new opportunity after 20 years with one employer and this was the perfect course to teach me things so that I could be competitive in my job search. I also recommended and sent the link to a friend and I know he is excited about taking your course as well.

Dave, you're a fabulous teacher. You have opened a door for me. You really know your stuff and it's been a great experience doing each lesson, reading and participating in the discussions and gaining knowledge that makes me feel confident in handling my work and/or problems that arise with the computer. I plan to take more courses and see how far I can go. Thank you so very much!

Great class, great material. I have already implemented what I have learned and got a great promotion!! Thanks for taking the scariness out of the computer world for me. I am looking forward to more on-line classes, this is a great way to learn. Thanks Dave.

I enjoyed this course. I felt rather "computer illiterate" before taking it, but found that I knew more than I thought I did. Also; my trouble areas weren't as difficult as I expected them to be. I would highly reccomend this course and may take others myself. Thank you very much for your assistance.

I'm so excited about having taken this online course. It has truly proven to be very beneficial to me in both my work environment and personal use, as well as managing my spouse’s small business. I have recommended this course to some of my friends and family. When I first took the pre-test I scored 69%. Needless to say I was quite discouraged. I'm happy to say that after the 12 lessons and finally taking the final exam I scored 100% on the final exam. Instructor Dave you did a great job with course presentation and replies to our questions. We all owe you for this wonderful new wealth of knowledge. Thank you!

I thought this course was extremely helpful in improving my skills and liked the style of the course and would like to take more on-line courses in the future.

I've used a computer in my home for approximately 9 years and what I know I've learned from my husband, and one other computer course, and a lot of trial and error. I recently entered the work force and want to feel confident in what I know. This course helped with that. Taking this class has helped me feel a little more confident and has inspired me to take some harder courses for the more specific information I will need to do my job. Although, this did not start out to be the class for me, I am glad I did pursue it.

I was juggling this course and another (Intro to Word) while simultaneously seeking employment all summer. Happily I completed both classes and was able to land a temp-to-hire job primarily based on my familiarity with spreadsheets. A computer literacy test was required; many of the questions were covered in this course. I was able to impress them with a score in the 85th percentile, thanks to these classes. I plan to follow your advice and continue to build my computer skills next session with Intermediate Word and Excel. Thanks, Instructor Dave!

This course was perfect for me. Cannot be more pleased with the way that things were explained on my level to get started. I am a busy mother of 3, ages 19, 16, and 9yrs old with multiple medical special needs and recently started my first job outside of the home after 18yrs of raising children. I could make this fit into my hectic schedule of work, motherhood and 'nursing'/special needs world. I learned a lot from this course and do intend to continue on with more courses online. Thank you for providing an affordable online course!!

FAQ

Prerequisites:

• There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course must be taken on a PC. Macs are not compatible.

Software Requirements:

• PC: Windows 10 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge is also compatible.
• Any edition of Microsoft Office with desktop apps: Excel, Word, Outlook, PowerPoint, and Access (not included in enrollment).
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

• The instructional materials required for this course are included in enrollment and will be available online.

Instructor(s)

Annemarie Thompson

Annemarie Thompson is an award winning learning designer with over 15 years of experience in the distance learning industry. She produces courses on key teacher development topics including Differentiated Instruction, Classroom Discipline, and Classroom Management. Her courses have been offered by more than 100 colleges and universities and were the basis of an accredited online master's program.

Reviews

Even as a veteran teacher, I felt that I benefited from the content of this class.

I found the course material very helpful and timely. It reinforced many of my practices and challenged me to change others or to refine my approach to certain situations.

I have attended many workshops and seminars on behavior management, but I consider your course to be one of the "BEST!". Your lessons were well organized and full of ideas that I took straight to my classroom. Thank you!!

This course really made me think about things I could change in my classroom management. I really enjoyed the teacher-student situations.

This was a wonderful course. I learned a lot from it, and I also implemented some of the models and strategies in my classroom. They really work!

Wonderful course, it sure turned this old Air Force Staff Sergeant around. I can't believe the knowledge and wisdom I received from this course. It has made a positive change in my classroom. Now, I feel like my second career choice to be a teacher was the right one. With more practice, I know it can only get better

I just truly want to say thank you. This course has been life changing for me as a teacher, a wife, and a parent. Thank you.

FAQ

Prerequisites:

• There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

• The instructional materials required for this course are included in enrollment and will be available online.

Instructor(s)

Self-Study

FAQ

Prerequisites:

• There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.
• Editing of a Microsoft Word document is required in this course. You may use a free version of Microsoft Word Online, or Google Docs if you do not have Microsoft Office installed on your computer. Model Teaching can provide support for this.

Instructional Material Requirements:

• The instructional materials required for this course are included in enrollment and will be available online.

Instructor(s)

Self-Study

FAQ

Prerequisites:

• There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.
• Editing of a Microsoft Word document is required in this course. You may use a free version of Microsoft Word Online or Google Docs if you do not have Microsoft Office installed on your computer. Model Teaching can provide support for this.

Instructional Material Requirements:

• The instructional materials required for this course are included in enrollment and will be available online.

Instructor(s)

Self-Study

FAQ

Prerequisites:

• There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 10 or later.
• Mac: macOS 10.6 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.
• Editing of a Microsoft Word document is required in this course. You may use a free version of Microsoft Word Online, or Google Docs if you do not have Microsoft Office installed on your computer. Model Teaching can provide support for this.

Instructional Material Requirements:

• The instructional materials required for this course are included in enrollment and will be available online.

Instructor(s)

Sheronda Glass, PhD Human Resources Director, University of Wisconsin-Parkside

Sheronda Glass has worked for the University of Wisconsin-Parkside since 2016 and is currently the Assistant Vice Chancellor of Human Resources, and Employee Engagement. She is a human resources executive with 25+ years of HR experience having worked in a variety of industries, including healthcare, consumer products/manufacturing, and most recently, K-12 education. She has extensive experience in the areas of HR strategic planning, conflict resolution, performance management, labor relations, and diversity management. She has also worked as a consultant for over six years, consulting in both for-profit and non-profit organizations. She is a certified trainer/facilitator in the areas of conflict resolution, emotional intelligence, performance management, and cultural competency.

Sheronda received her Ph.D. in Business Management with a specialization in Human Resources from Capella University. She has taught human resources courses including Performance Management, Introduction to Human Resources Management, and currently teaches Essential Personal Skills for Project Management and Staffing Organizations. She has also achieved the Professional in Human Resources certification awarded from the Society for Human Resources Management and the HR Certification Institute. She is a facilitator for the prep course for SHRM professional certifications and SHRM Essentials for non-HR managers. She is the recipient of the 2018 Milwaukee Business Journal HR Award and the UW System 2019 Outstanding Women of Color in Education Award. 

Objectives

The SHRM Learning System contains modules of study based on the SHRM BASK. You'll access each learning module online via the embedded e-reader, which allows you to navigate quickly and easily from reading a module to completing activities and answering questions to check your progress.

HR Competencies Module
Leadership & Navigation, Ethical Practice, Business Acumen, Consultation, Critical Evaluation, Relationship Management, Global & Cultural Effectiveness, Communication

Organization Module
Structure of the HR Function, Organizational Effectiveness & Development, Workforce Management, Employee & Labor Relations, Technology Management

People Module
HR Strategic Planning, Talent Acquisition, Employee Engagement & Retention, Learning & Development, Total Rewards

Workplace Module
HR in the Global Context, Diversity & Inclusion, Risk Management, Corporate Social Responsibility, Employment Law & Regulations (U.S. Only)

Reviews

"The SHRM-CP/SHRM-SCP Certification Exam Prep Course was extremely helpful in preparation for the exam. The instructor did a great job in teaching you how to “unpack” the questions to really understand what SHRM is looking for, resulting in correct answers. The exam is difficult, and I don’t think I could have passed it without taking the prep course." - Kelly Schmitz, SHRM-SCP - Dordeck Building Solutions, attended Spring 2024

"When I initially signed up for the SHRM prep course, I wasn't sure what to expect. I heard the test was difficult and that a lot of studying was required. This turned out to be absolutely correct, and the best way to study is through UW-Parkside's SHRM prep course. The professor, Sheronda Glass was more than well versed in the HR field and her style of teaching really helped me understand the material I was studying and eased my anxiety about retaining it, despite having 4 books of information to go through. Professor Glass always encouraged questions and discussion and was very motivational to me and all the other students in class that were nervous about learning all the information over the course of 3 months. I highly recommend this course to anyone who wants to become certified in SHRM whether it's CP or SCP." - Alex Clark, SHRM-CP attended Spring 2024

"This SHRM prep course was extremely helpful. Dr. Glass was very knowledgeable and related the topics to her real-world experiences. This class definitely helped me digest the material I was reading. Dr. Glass also broke down the practice problems in a way I could understand to help me find the best answer and solution. I would highly recommend taking this class if you plan on pursuing the SHRM-CP or SHRM-SCP Certification." - Bethany Rennock, SHRM-CP - Northwestern Mutual, attended Spring 2023 session

"Dr. Glass was a pleasure to learn from and really listened to the needs of the students. All practice exam answers were explained, we went backwards or forwards when necessary, and still managed to laugh a lot! Highly recommended." - Katie Dorece, SHRM-CP - Guaranteed Rate, attended Spring 2021

"Three excellent things came from this course: (1) Excellent material, the course provided accurate material to help study for the exam. (2) Excellent educator, Dr. Glass did an amazing job helping us understand how to read and interpret the questions. (3) Excellent people, the people that I met throughout the course provide an amazing network to assist with studying and future connections." -Michael Tinholt, SHRM-CP - Uline, attended Spring 2021 session

FAQ

Who is this prep course designed for?
Even if you are eligible to sit for the SHRM-SCP exam, you may still choose to pursue the SHRM-CP. This credential is designed for HR professionals who are engaged primarily in operational roles—implementing policies, serving as the HR point of contact for staff and stakeholders, and/or performing day-to-day HR functions. If this is your focus, the SHRM-CP is likely your best option.

The SHRM-SCP certification is designed for HR professionals at a senior level who operate primarily in a strategic role—developing policies and strategies, overseeing the execution of HR operations, analyzing performance metrics, and/or contributing to the alignment of HR strategies to organizational goals.

Are there any software requirements?
For those attending virtually, a solid internet connection and computer compatibility with Zoom are required. If you need assistance in determining your setup, please reach out to us!

Instructor(s)

Jeremy Kedziora

Gene Wright

Objectives

• Understand foundational concepts of artificial intelligence and their business application.
• Identify a firm’s operational model(s) for value creation based on process integration and standardization.
• Identify process and business data for use in business analysis.
• Weigh alternative Use Cases to fit with Operational Models.
• Compare A.I. Tool Sets through example applications.
• Create a set of prioritized AI tools to apply and embed into Business Strategy to develop Competitive Advantage.

FAQ

Who Should Attend

• Business owners, managers, leaders, and senior executives looking to create a competitive advantage by embedding artificial intelligence tools into their business strategy.
• Those with strategic decision-making responsibilities looking to understand how to enhance specific strategic and operational approaches with appropriate A.I. tools.

Dates: Wednesdays, March 5, 12, 26, April 2, 9, 16, 2025 (6-weeks)

Time: 10 a.m. – 12 p.m.

CEUs: 1.2 | PDHs: 12

Price: $999

Location: Online Synchronous

Instructors: Jeremy Kedziora, Gene Wright

Instructor(s)

Andrew McAninch

Objectives

• Describe the basic components of modern A.I. technologies and how those components create unique applications and risks.
• Identify key ethical inquiries surrounding machine learning technologies, emphasizing the unique considerations of generative A.I. models.
• Assess the ethical complexities and potential pitfalls of AI technologies within the context of engineering or business environments.
• Articulate and apply ethical principles to proactively address ethical concerns and challenges in professional practice related to A.I. implementation.

FAQ

Who Should Attend

• Professional engineers at any stage of their careers including:
• Entry Level Professionals
• Leaders
• Decision makers at the highest levels
• Individuals interested in learning about the topic

Dates: Thursday, April 24, 2025

Time: 1 p.m. -3 p.m.

CEUs: 0.4 CEUs | 4.0 PDHs

Price: $189

Location: Online Synchronous

Instructors: Andrew McAninch

Instructor(s)

Jacqueline Garcia holds a Certified Professional Instructor Certification to teach Phlebotomy Technician Program. Ms. Garcia has served as a subject matter expert for the Phlebotomy textbook. She has also developed curriculum for phlebotomy technician programs for career schools and is actively involved in teaching phlebotomy technician at several career schools. She is an active member of AECA as a Certified Professional in Phlebotomy.

Objectives

What you will learn

• Introduction to Phlebotomy & Infection Control
• Legal Issues in Healthcare and Introduction to Human Anatomy & Physiology
• Medical Terminology and Phlebotomy Equipment & Supplies
• Phlebotomy Procedures I & II
• Phlebotomy Fundamental Essentials

How you will benefit

• You will learn the theoretical knowledge of a Phlebotomy Technician
• You will become eligible to attempt the Certified Phlebotomy Technician Specialist (CPTS) exams through AECA or the Certified Phlebotomy Technician (CPT) exam through the (NHA).
• An exam voucher option for either one of the certification exams.
• You may work with physicians/doctors, nurses, and other healthcare-related professionals.
• You may opt to either work full-time or apply for part-time positions.

FAQ

This course includes enrollment with an exam voucher option for either the Certified Phlebotomy Technician Certification Exam and Bloodborne Pathogen Prevention Exam, provided by the American Education Certification Association (AECA) or the Phlebotomy Technician (CPT) exam, provided by the National Healthcareer Association (NHA). The voucher is prepaid access to sit for the certifying exam upon eligibility. 

Does this course prepare for a certification?

Yes, you will be prepared to sit for the Certified Phlebotomy Technician Specialist (CPTS) exam, offered by the American Education Certification Association (AECA), and the Certified Phlebotomy Technician (CPT) exam, through the National Healthcareer Association (NHA). Upon completion, you may choose to receive one voucher for either the (CPTS) or (CPT) Certification exam. If you choose AECA's CPTS exam voucher, you will also receive a voucher for AECA's Bloodborne Pathogen Prevention Exam at no additional cost. Learn more about the Optional Pathways for Professional Phlebotomy Technician Certification.

What is a phlebotomy technician?

Phlebotomy technicians perform one of the most widely needed duties in healthcare settings—drawing blood from patients. They collect blood samples, and they prepare them for testing in the lab to help diagnose health conditions and illnesses. Phlebotomy technicians are also responsible for preparing lab equipment, explaining blood draw procedures to patients, calming those who may be nervous, taking blood pressure and pulse readings, collecting fluids properly, sterilizing equipment after use, and updating patient medical records.

How long does it take to become a phlebotomy technician?

This course is self-paced and open enrollment, so you can start as soon as you are ready and finish at your own pace. When you register, you will receive six months to complete the course.

What is the difference between a phlebotomy technician and phlebotomist?

Most of the time, these titles are used interchangeably by employers. However, the term phlebotomist can also be used to identify a phlebotomy technician who has undergone more training and has more experience. In this case, both will work with patients in the lab, draw blood, and take care of equipment and samples, but a phlebotomist may also supervise other phlebotomy technicians.

How much does a phlebotomy technician make?

According to the U.S. Bureau of Labor Statistics (BLS), the median salary for phlebotomy technicians is $36,320. The top 10% of people in this profession currently make over $50,000 in annual salary. Outpatient care centers and medical diagnostic labs tend to pay slightly higher salaries than physicians' offices, hospitals, and ambulatory healthcare services.

How do I become a phlebotomy technician?

You will need professional training to enter a career as a phlebotomy technician. This online course will provide you with the training and skills to begin working as a phlebotomy technician. In addition, you will be prepared for the provisional Certified Phlebotomy Technician Specialist (CPTS) exam offered by the American Education Certification Association (AECA). After earning your provisional certification, you will have six months to complete the clinical skills requirements and convert to full certification.

Which phlebotomy certification is best?

There are a lot of great options when it comes to phlebotomy certification. This course will prepare you for two industry-recognized certification exams in the country—the Certified Phlebotomy Technician Specialist (CPTS) exam offered by the American Education Certification Association (AECA) or the Certified Phlebotomy Technician (CPT) exam offered by the National Healthcareer Association (NHA). A voucher for the exam of your choice will be provided at the end of your course. It is also a good idea to do some of your own research on each of these certifications to determine the best one for you.

Can I register for courses if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive 6 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

Am I guranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

Instructor(s)

Sheronda Glass:  Sheronda Glass has worked for the University of Wisconsin-Parkside since 2016 and is currently the Assistant Vice Chancellor of Human Resources and Employee Engagement. She is a human resources executive with 25+ years of HR experience having worked in a variety of industries, including healthcare, consumer products/manufacturing, and most recently, K-12 education. She has extensive experience in the areas of HR strategic planning, conflict resolution, performance management, labor relations, and diversity management. She has also worked as a consultant for over six years, consulting in both for-profit and non-profit organizations. She is a certified trainer/facilitator in the areas of conflict resolution, emotional intelligence, performance management, and cultural competency.  

Sheronda received her Ph.D. in Business Management with a specialization in Human Resources from Capella University. She has taught human resources courses including Performance Management, and Introduction to Human Resources Management, and currently teaches Essential Personal Skills for Project Management and Staffing Organizations. She has also achieved the Professional in Human Resources certification awarded by the Society for Human Resources Management and the HR Certification Institute. She is a facilitator for the prep course for SHRM professional certifications and SHRM Essentials for non-HR managers. She is the recipient of the 2018 Milwaukee Business Journal HR Award and the UW System 2019 Outstanding Women of Color in Education Award. 

Jordania Leon-Jordan: Ms. Leon-Jordan received her bachelor's degree from UW-Stevens-Point and her master's degree in Business Administration from UW-Parkside. Ms. Leon-Jordan is a certified project management professional (PMP), teaches project management for the College of Business, Economics and Computing (CBEC), and leads UW-Parkside's IT strategic planning efforts.

As the CIO, Ms. Leon-Jordan serves as the head of the Campus Technology Services (CTS) department reporting directly to the Provost.

Ms. Leon-Jordan's responsibilities include overseeing the Applications Development, Client Services, Desktop Support, Networking, and Web Management teams; developing and communicating the vision and strategic technology goals supportive of all University entities engaged in the deployment and use of information technology; actively participating in and providing leadership in UW System and statewide information technology needs, among others.

Objectives

This certificate uses projects to simulate the types of experiences you might face in the workplace. This applied learning format ensures that you master the key concepts in action, and it prepares you with a portfolio of work that prospective employers will find valuable. 

Throughout this certificate, you will learn the skills needed to manage a project from conception to close.

• PMGT 315X: A System for Value Delivery 

  • You’ll explore a system of value delivery and how projects operate within a system to produce value for organizations and their stakeholders. You’ll also learn to recognize value delivery components and how these components work together to deliver value that is aligned with an organization’s strategy.

• PMGT 316X: Principles of Project Management

  • Master the foundational principles of project management as they relate to strategy, decision-making, and problem-solving. You’ll also apply these principles (as well as ethical principles) to a case study, where you’ll have to consider several factors including the organization, project, deliverables, project team, stakeholders, and more.

• PMGT 317X: Stakeholder and Team Project Performance Domains 

  • Gain an understanding of the Stakeholder and Team domains and the essential interpersonal, leadership, and critical thinking skills necessary to achieve desired project outcomes. This course is one in a series that will look at the Project Management Institute’s eight project performance domains.

• PMGT 318X: Development Approach and Life Cycle Project Performance Domain 

  • This course will explore the Development Approach & Life Cycle Performance Domain. Students will be introduced to activities and functions associated with the development approach, cadence, and life cycle phases of the project. Assessments will evaluate students’ understanding to assess project deliverables to determine the most appropriate development approach such as a predictive, adaptive, or hybrid approach, and the ability to develop the appropriate life cycle for a project.

• PMGT 319X: Planning Performance Domain 

  • This course covers the Planning domain. You’ll learn the activities and functions associated with the initial, ongoing, and evolving organization and coordination necessary to deliver project deliverables and outcomes. Moreover, you’ll determine the delivery, estimating, and scheduling methods for a project and create plans for communication, resource procurement, change management, and measuring project success. This course is one in a series that will look at the Project Management Institute’s eight project performance domains.

• PMGT 320X: Project Performance Domains 

  • This course covers two domains: Work and Delivery. You’ll be introduced to the activities and functions associated with establishing project processes, managing physical resources, and fostering a learning environment. You’ll also learn ways to ensure that the scope and quality of a project are achieved. This course is one in a series that will look at the Project Management Institute’s eight project performance domains.

• PMGT 321X: Measurement and Uncertainty Project Performance Domains 

  • Learn how to assess and maintain project performance throughout the life of a project and, importantly, how to assess and manage uncertainty and risk. This course is one in a series that will look at the Project Management Institute’s eight project performance domains.

• PMGT 322X: Tailoring 

  • Project management professionals deliberately adapt projects throughout their life cycles to make them more suitable for a given environment or type of work. In this course, you’ll learn about tailoring, the four parts of the tailoring process, and how to select and adjust project factors to ensure value for an organization.

• PMGT 323X: Models, Methods and Artifacts 

  • Various models, methods, and artifacts are used in project management to achieve success. In this course, you’ll examine how leadership, communication, motivation, change, complexity, team development, and other models are applied in project management, as well as about common methods and artifacts for achieving specific goals within a project life cycle.

• PMGT 324X: Agile Framework

  • Gain an understanding of the agile framework—its tools, situational guidelines, and various approaches—to successfully achieve the expected outcomes of any project. If you’re new to project management, you’ll be introduced to the agile approach and how it can be adapted to fit any project. For experienced project managers, you’ll learn how to integrate agile values and principles with approaches you might already be familiar with, like waterfall.

Reviews

"I wanted to let you know that doing the project management certificate has really paid off for me.  I was able to frame my existing skills in new ways, and think outside the box when it came to what I might want to pursue.

I am starting a 1/2 time position, which will still allow me to continue my singing career, through the UW extension program.  I'll be working as a regional coordinator for a grant funded farmer's market project.  I'm really excited for this new experience and feel like my confidence in applying for the position came in a large part from doing the project management certificate." - Emily Fons

FAQ

Competency-based education explained

Simply put: In competency-based education, it’s about what you know and are able to do, not how long it takes you to master the course materials.

In the traditional higher education model, you must spend a fixed amount of time in the classroom – usually fifteen week semesters – regardless if you know the material and want to move ahead, or if you don’t quite grasp it and needed extra time. We believe that not all student learning can – or should – fit within a rigid timetable.

Competency-based education turns that traditional model on its head. Your progress through your coursework is based on your ability to prove you have mastered competencies—the skills, abilities, and knowledge required in an area of study. You do this by passing assessments after you’ve reviewed the learning resources. However long it takes you to master the material is unique to you.

What are the benefits of competency-based education?

By focusing on what you know rather than how much time you spend learning, competency-based education puts you in control of your education like never before. Instead of working at an instructor’s pace, you can use your existing knowledge to work at your own pace. You prove mastery of competencies whenever you’re ready to do so.

The idea is especially appealing for the millions of American adults with busy schedules who already have significant knowledge or even some college credits, but no degree. Many of our students tell us that the flexibility provided by UW Flexible Option programs allowed them to finally complete their degree and fulfill a lifelong personal goal.

The competency-based UW Flexible Option is:

• 100% Online. Complete your coursework from your living room, a coffee shop, or the office. The only time you need to come to campus is to walk in the graduation ceremony when you finish!
• Flexible. No scheduled log-on times, no commutes. The UW Flexible Option lets you start any month and work toward your degree on your own time. Want to take breaks in between courses? Go for it. Your coursework won’t get in the way of the rest of your busy life.
• At Your Own Pace. Take assessments whenever you are ready. As soon as you prove mastery, you receive credit and can move on, without having to wait for the next lesson or semester. Move quickly through material you know or take more time if you need it.
• Accredited. The UW Flexible Option builds on the University of Wisconsin System’s reputation for quality and innovation. All UW Flexible Option programs are accredited and are built by the same faculty who teach on UW System campuses.
• Supportive. The programs are at your own pace, but you’re not alone. Receive personalized advising from a Success Coach who is there from when you start the program through your graduation. They help make sure you have the resources to be best setup for success.
• Affordable. Instead of paying by course or by credit, the UW Flexible Option lets you pay a flat rate for a subscription period. If you are highly motivated and have significant experience related to your degree, you may be able to accelerate your progress and shorten your time to graduation. This structure saves you time and money.

Is competency-based education right for you?

Although competency-based education offers returning adult learners like yourself a real opportunity to earn professional skills while balancing work and family, this innovative model is not for everyone. But if you are the right kind of student—experienced, self-directed, and motivated to succeed—then the competency-based UW Flexible Option may be just the right fit.

Additional Notes: Earning the non-credit Agile Project Management certificate is a great choice for someone with a bachelor’s degree—or higher—seeking professional development and is not interested in earning additional academic credits. With fixed start and end points, this non-credit certificate gives you 24 weeks to complete the program, so plan your start date at a time that works best for you.

This program has a one-time tuition cost of $1,995.00, which covers the full 24 week program.

Still unsure if this is the best option for you? Call one of our advisers at 608-800-6762, they are happy to answer any questions.

Instructor(s)

Kerri Welch

Kerri Welch has over 20 years of extensive experience in the field of Early Childhood Education, more specifically with the CDA credential as an Instructor, Field Supervisor at Dutchess Community College, in NY, as a PD Specialist for the CDA Council, and currently teaching Child Development classes at Houston Community College. She has successfully trained a diverse population of students by helping them advance in their careers in early childhood development through implementing a child-centered, developmentally appropriate curriculum that uses positive guidance techniques. She has a Master of Science in Early Childhood Education with a focus on Students with Disabilities, a bachelor's degree in Elementary Education, and an Associate Degree in Early Childhood Education. Kerri is on the advisory board of Informed Green Solutions, a national non-profit that has pioneered environmental education on green cleaning products for early childhood programs. She is extremely passionate about children's health, nutrition, and safety, especially as it relates to children with special needs.

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

Objectives

1. Child Development Professional
   1. Getting Started
   2. How to Take This Course
   3. Why Earn a Child Development Certification?
   4. The Portfolio Introduction
   5. Principles of Child Development and Learning
   6. Planning a Safe and Healthy Learning Environment
   7. Advancing Children's Physical and Intellectual Development
   8. Supporting Children's Social and Emotional Development
   9. Building Productive Relationships with Families
   10. Managing an Effective Program
   11. Observing and Recording Children's Behavior
   12. Achieving High-Quality Care
   13. Final Portfolio Review
   14. CDA Prep and Taking Your Exam
   15. Employability
   16. Final Exam
   17. Resources
2. Microsoft Office Specialist (MOS) Associate Certification Training
   1. Introduction to Microsoft Word
   2. Intermediate Microsoft Word
   3. Advanced Microsoft Word
   4. Microsoft Word Final Exam
   5. Introduction to Microsoft Excel
   6. Intermediate Microsoft Excel
   7. Advanced Microsoft Excel
   8. Microsoft Excel Final Exam
   9. Introduction to Microsoft PowerPoint
   10. Advanced Microsoft PowerPoint
   11. Microsoft PowerPoint Final Exam
   12. Introduction to Microsoft Outlook
   13. Advanced Microsoft Outlook
   14. Microsoft Outlook Final Exam

FAQ

Does this course prepare me for a certification?

Yes. Child Development Associate – Center-Based for Infant and Toddler and/or Preschool. The education hours can be applied toward both certifications, but you will need to present a different portfolio and verification visit for each age group you choose to seek certification.

You will also be prepared for the Microsoft Office Specialist (MOS) certification exams for PowerPoint, Outlook, Word, and Excel. Upon successful completion of the MO-100, MO-200, and MO-300 exams, you will earn your MOS Associate Certification.

Please note that the course does not include the CDA exam voucher but does include the MOS exam vouchers.

If I am interested in Family Child Care, will this course prepare me for the Family Child Care exam/pathway of the CDA?

No, this course prepares students for the Infant-Toddler and Preschool pathways/exams of the CDA.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive 12 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I do not have enough time to complete the course within the timeframe provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

Our courses are designed to accommodate various learning preferences. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support.

Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content.

Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from UW-Parkside Professional and Continuing Education.

Am I guaranteed a job?

This course will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

This program is non-credit, so it does not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

Instructor(s)

Hilary Khouri has ten years of experience in the medical field. After college, she began her medical career working in the front office of a group practice handling daily administrative tasks. Her medical experience also includes working at a healthcare consulting firm, where she reviewed electronic health records for completeness and educated providers on documentation improvement in addition to performing risk adjustment coding. She holds a bachelor's in fashion merchandising from Indiana University of Pennsylvania and is a Certified Billing and Coding Specialist (CBCS) through the University of Alabama.

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).

Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).

Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.

Objectives

What you will learn

• Learn what is required to succeed as a Medical Administrative Assistant
• Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records and corresponding with patients
• Learn best financial practices for a medical center
• Master the fundamentals of medical terminology and ethical best practices
• Understand the basics of working with medical documents, medical billing, and coding processes

How you will benefit

• Jump-start your career in the medical field
• Learn how to effectively communicate with prospective patients and fellow professionals in the medical industry
• Understand how to create positive, efficient experiences for patients to make them more comfortable

FAQ

Disclaimer: To qualify for the externship applications process, students must successfully complete the online course content and have account balances up to date (at a minimum). Going through the externship application process does not guarantee an externship. COVID may be affecting the externship process or site availability in your area. Students can begin researching the steps of the application process 2 weeks prior to completing courses.

Does this course prepare for a certification?

This course prepares you to sit for the Certified Medical Administrative Assistant (CMAA) exam, offered by the National Healthcareer Association (NHA). You will receive a voucher for the exam after successfully completing the course coursework and your financial obligation.

What is a certified medical administrative assistant?

A Certified Medical Administrative Assistant (CMAA) is a certification earned by those who have proven their expertise in efficiently and effectively running healthcare offices. This nationally recognized designation is something that many employers are searching for in one of the fastest-growing careers today. Upon earning this certification, you'll be able to confidently handle correspondence, answer calls, schedule appointments, operate computer systems, maintain files, update and maintain patient information, and create operation reports for any medical practice, essential duties for any administrative medical assistant.

What is the demand for administrative medical assistants?

The demand for Administrative Medical Assistants is high, and it is expected to grow 23 percent over the next several years according to the Bureau of Labor Statistics. This job growth will result mainly from an increasing elderly population as well as advances in healthcare and medical office technology.

What does an administrative medical assistant do?

An Administrative Medical Assistant manages all the front desk activities for a hospital, doctor's office, or other medical facility. This is an integral role in healthcare as it allows doctors and other medical staff to focus on caring for patients. In this role, you will need to have excellent customer service skills as you are often the first person that patients connect with at a medical facility. You will need to be able to multitask, deal with stress well, use computer systems, handle money, and communicate clearly and concisely. You'll master all of these things and more!

What personality traits are helpful for medical admins?

As a medical admin, you will interact with patients every day. In fact, you'll often be the first person to greet patients as they enter the medical facility. You'll need the ability to stay calm under pressure, as well as have a friendly demeanor. You'll need to multitask as this is a position that requires you to juggle a lot of moving parts (answering phones, talking with patients, charting, computer systems, interacting with other office staff including doctors, etc.) You should have the ability to take initiative and be a self-starter. The most successful medical administrative assistants are also organized, dependable, and understand the importance of confidentiality.

What is the difference between an administrative medical assistant and a medical assistant?

The difference between an Administrative Medical Assistant and a Medical Assistant is that while both positions can and do perform clerical tasks, a Medical Assistant also has the ability to perform some clinical tasks such as helping with examinations, giving injections, and preparing specimens for lab tests.

How much does an administrative medical assistant make?

According to the Bureau of Labor Statistics, Administrative Medical Assistants earn a median salary of $36,000. Your exact salary will vary and jobs are available everywhere, but the areas with the highest paying jobs for Administrative Medical Assistants include California, Idaho, Washington D.C., and Connecticut.

Where will I work as a medical administrative assistant?

Medical administrative assistants are found in nearly every medical office in the country. By earning your CMAA, you'll be prepared to work for clinics, private physician offices, hospitals, surgery centers, dentists, optometrists, chiropractors, and more. Professional medical offices need CMAAs to help keep their offices running smoothly as they treat patients.

Is the CMAA a multiple-choice test?

Yes. The CMAA exam consists of 110 multiple-choice questions. The questions are weighted so some are worth more points than others, and you must score a minimum of 390 points in order to pass the exam. The exam must be taken at a PSI testing center, and you will be given 2 hours and 10 minutes to complete it.

What are the system requirements for the online certification exam proctoring?

You can check the compatibility of your device at: https://home.psiexams.com/static/#/bcheck

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a certificate of completion. In addition, NHA Certified Medical Administrative Assistant (CMAA) exam vouchers are provided to you in the format of a digital registration process to enroll for the exam after successful completion of the course and financial obligation.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

Instructor(s)

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

Objectives

What you will learn

• You will learn the necessary skills to function as a vital member of the healthcare team in an ambulatory setting.
• The course will emphasize ethical behavior, therapeutic communication, protecting the privacy of patient information, the importance of a first impression, maintaining a safe office environment, medical terminology, and clinical procedures.

How you will benefit

• Summarize the HIPAA Privacy Rule and HIPAA Security Rule
• Demonstrate basic medical terminology knowledge
• Discuss government and private insurances
• Identify the functions of the major body systems
• Demonstrate how to write a chief complaint and obtain a patient history
• Discuss the importance of medical and surgical asepsis
• Explain the information contained in different types of medical records.
• Identify the three methods used to perform venipuncture

FAQ

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes. After successfully completing the course, you will be able to take the Certified Clinical Medical Assistant (CCMA) national certification exam offered by National Healthcareer Association (NHA). The registration fee for the exam is included with this course.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

What are the system requirements for the online certification exam proctoring?

System requirements for NHA certification exam proctoring are:

Operating system supported: Windows 7 and later; 32bit (x86) and 64bit (x64); macOS and later

Browsers supported: PSI Secure Lock-Down Browser

Browser settings: The browser must accept third-party cookies for the duration of the exam ONLY

Webcam/microphone: Minimum VGA 640 x 480 resolution, enabled built-in or external microphone

Bandwidth: Minimum 400 kb/s download and upload Hardware requirements: 2GB RAM Memory; 1 GB Free Disk Space, minimum 1368x768 screen resolution

You can check the compatibility of your device at: https://home.psiexams.com/static/#/bcheck

Instructor(s)

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and owns her own consulting firm, AnnGrant Educational Services.

Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).

Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).

Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a Master's degree in Organizational Management, a Bachelor's degree in Business Management, and has served as a Registered Medical Assistant since 1994. Sharon was an active duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.

Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.

Objectives

What you will learn

• Medical coding terminology is required for medical coding, including the structures and functions of the human body
• The disorders and medical procedures common to each body system
• Legal, ethical, and regulatory concepts central to the field, including HIPAA compliance and third-party guidelines for filing insurance claims.
• The main coding manuals: ICD-10-CM, ICD-10-PCS, CPT, and HCPCS Level II.
• How to code diagnoses, services, and procedures for all systems of the body
• Fundamentals of medical billing & coding and medical terminology
• Word parts and the structures and functions of the human body

How you will benefit
 

• Get hands-on, practical experience in medical billing and coding that will help you on the job.
• Receive a certificate of completion and prepare to sit for the professional certification that best aligns with your interest and career goals.
• Receive a voucher for the professional certification exam of your choice
• Receive access to study materials that align with the exam option you choose
• Certified Professional Coder (CPC) exam offered by the American Academy of Professional Coders (AAPC)
• Certified Coding Associate (CCA) exam offered by the American Health Information Management Association (AHIMA)
• Certified Billing and Coding Specialist (CBCS) exam offered by the National Healthcareer Association (NHA)

FAQ

Disclaimer: To qualify for the externship applications process, students must successfully complete the online course content and have account balances up to date (at a minimum). Going through the externship application process does not guarantee an externship. COVID may be affecting the externship process or site availability in your area. Students can begin researching the steps of the application process 2 weeks prior to completing courses.

What is medical billing and coding?

Medical Billers and Coders are responsible for processing patient data including medical records and related insurance. In this position, you will code a patient's diagnosis and then request payment from the patient's insurance company. You will play an important role in ensuring that healthcare providers are quickly and accurately paid for the treatment they give patients.

Where do you work as a Medical Biller and Coder?

Medical Billers and Coders work in a variety of settings. The most common settings include hospitals, doctors' offices and insurance agencies. Some medical billing and coding professionals work for companies that develop medical software, and some work for education institutions that work to train other medical billers and coders. Government agencies have also been known to employ medial billers and coders including the National Center for Health Statistics and Medicaid offices. You may also have the ability to work for a reputable company from your own home!

What is a day in the life of a Medical Biller and Coder like?

A day in the life of a Medical Biller and Coder is a rewarding one. You are responsible for ensuring that healthcare providers receive appropriate compensation for the care they provide as well as helping patients get the maximum benefit of their insurance. It is a job that requires a high level of attention to detail at all times because codes must be correct to produce appropriate bills for services. Much of your time will be spent in front of a computer organizing statements, reviewing bills, and performing quality control. You also may be required to negotiate with insurance companies via phone on behalf of providers or patients. It's also important to coordinate with other coders to ensure accuracy and adherence to standards. Finally, you'll want to keep up on the latest developments and regulations in the industry through continuing education.

What is the difference between a Medical Biller and a Medical Coder?

Medical billers are mainly responsible for submitting patient records to government agencies and insurance companies for services that have been provided in the care of the patient. Medical coders gather information on patient records and assign the proper codes for patient diagnosis which are then used by medical billers to submit claim forms.

Is medical billing and coding in high demand?

Yes. There is a high demand for qualified medical billing and coding professionals in the healthcare industry today. Demand will increase as the population in the Unites States ages. Jobs for these professionals are on the rise and expected to grow faster than average through 2026 according to the Bureau of Labor Statistics.

What is the salary for a Medical Biller and Coder?

According to the AAPC based on its membership, the average Medical Biller and Coder without certification earns around $45,000 per year while those with certification earn an average of $51,500. This means that certification can help you earn up to 15 percent more in this field! Other salary websites place the median salary for those starting out in Medical Billing and Coding around $38,500.

How long do you have to go to school to become a Medical Coder?

Our medical coding courses are self-paced and completed in 12 months or less. You will then have the option to prepare and sit for one of the following national certifications: 1) NHA's Certified Billing and Coding Specialist (CBCS), 2) AAPC's Certified Professional Coder (CPC), or 3) AHIMA's Certified Coding Associate (CCA). Once you are certified, you'll have the qualifications you need to find an entry-level job.

How do I become a Medical Coder without experience?

The path to a career in medical billing and coding typically starts with certification. There are different medical billing and coding certifications offered through certifying bodies, so it's important to choose which one is right for you. This course allows you to choose one of three national certifications to sit for upon completion.

How do I get a medical coding certification online?

To become a Certified Medical Coder, you need to take an online training course that teaches you the CPT®, ICD-10-CM, and HCPCS Level II code sets. Most employers are looking for applicants to have a medical coding certification. After successfully completing this course, you will have the knowledge and skillset to become a medical coder and can sit for one of three national certification exams included in your tuition: 1) NHA's Certified Billing and Coding Specialist (CBCS), 2) AAPC's Certified Professional Coder (CPC), or 3) AHIMA's Certified Coding Associate (CCA).

Do Medical Billers or Medical Coders make more money?

Due to the more technical nature of the job and increased training required, medical coders do tend to make more than medical billers on an annual basis. Both medical billers and medical coders are in high demand. Medical billers earn a median salary of nearly $37,000. The salary of medical coder depends on a variety of different factors including certifications, specialties and experience, but the American Academy of Professional Coders (AAPC) reports that their average salary is around $47,800.

Can you get a job as both a Medical Biller and a Medical Coder?

Other than a handful of exceptions, medical billing and medical coding are two separate professions. You do not need a degree for either profession, but successful coders usually obtain certification. This course will fully prepare you for a career as either a medical biller or a medical coder, including recommended certification. Once you've completed your training, you will decide which area fits your personality and career goals best and move in that direction.

What is a CPC?

CPC, or Certified Professional Coder, is the primary medical coding credential offered by AAPC. AAPC's CPC certification is the gold standard in medical coding and represents world-class expertise that is highly sought and well-compensated by medical organizations across the country.

What does CPC mean for my career in medical coding?

The CPC certification is the gold standard in medical coding and represents world-class expertise that is highly sought and well-compensated by medical organizations across the country.

How do I get my CPC certification?

After successfully completing this online course, you will receive a prepaid voucher to register for the CPC Exam and schedule your test date. Registration should be done three weeks prior to the exam date. After passing the CPC exam, you will have your CPC-A designation without 2 years of prior experience. Completion of the included CPC Practicode will qualify as 1 year of experience towards the full CPC designation. Completing this program also qualifies for 1 year of experience, thus completing both steps and passing the CPC exam will provide you with the full CPC designation and remove the Apprenticeship status.

What is the CPC exam?

The Certified Professional Coder (CPC) exam is administered by the American Academy of Professional Coders (AAPC). It is a common advanced credential for medical coders in physician office settings.

How long is a CPC certificate valid for?

Once the CPC designation is achieved, your AAPC Membership (included) is required to be renewed annually and 36 Continuing Education Units (CEU's) must be submitted every two years for verification and authentication of expertise.

How to become a Certified Professional Coder?

Medical billing and coding is hardly a career you can jump into and learn on the job. A medical biller and coder must understand the Healthcare Common procedure Coding System (HCPCS), as well as CPT Category II codes and ICD-10 codes. Training courses will teach you what these codes are, how to use them, and how to assign them in common medical billing and coding procedures

How much does a Certified Professional Coder make?

CPCs make between $18 and $25 per hour, varying by location, experience, and additional credentialing.

What does AAPC stand for?

AAPC, or the American Academy of Professional Coders, is an independent organization founded in 1988 to provide education and professional certification to medical coders. They have over 190,000 members and offers 28 certifications related to medical billing, medical coding, healthcare documentation and more.

What is the CCA exam?

The Certified Coding Associate (CCA) exam is an entry-level certification provided through the American Health Information Management Association (AHIMA). It indicates proficiency in medical coding in hospital and office settings.

What does CBCS stand for?

CBCS stands for Certified Billing and Coding Specialist, and it is a designation earned from the nationally recognized National Healthcareer Association (NHA). With this credential, you'll gain billing and coding skills that are essential to various medical facilities including hospitals, surgery centers, physician offices, nursing homes, mental health facilities, home healthcare agencies, and dental offices. Earning your CBCS credential will prove to prospective employers that you have what it takes to work with patient information, prevent fraud and abuse, support coding and billing practices, submit claims, and help healthcare providers gain maximum reimbursement for services.

Can I register for courses if I am an international student? 

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, this course prepares you for three certifications: 1) Certified Billing and Coding Specialist (CBCS) exam, offered by the National Healthcareer Association (NHA), 2) Certified Professional Coder (CPC) exam, offered by American Academy of Professional Coders (AAPC), and Certified Coding Associate (CCA) exam, offered by AHIMA. You will receive a voucher for the certification exam of your choosing after successfully completing the course.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive 12 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through. In addition, you will receive an exam voucher and applicable study materials for your choice of the following national certification exams: 1) NHA's Certified Billing and Coding Specialist (CBCS), 2) AAPC's Certified Professional Coder (CPC), or 3) AHIMA's Certified Coding Associate (CCA).

Am I guaranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. To learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

Instructor(s)

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Lydia S. Stewart, RN, BSN, currently serves as the Revenue Cycle Manager at a large regional medical center. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. Lydia is a member of the Louisiana Medical Auditor Association and Healthcare Financial Management Association (HFMA).

Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).

Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a Master's degree in Organizational Management, a Bachelor's degree in Business Management, and has served as a Registered Medical Assistant since 1994. Sharon was an active duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.

Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.

Hilary Khouri has ten years of experience in the medical field. After college, she began her medical career working in the front office of a group practice handling daily administrative tasks. Her medical experience also includes working at a healthcare consulting firm, where she reviewed electronic health records for completeness and educated providers on documentation improvement in addition to performing risk adjustment coding. She holds a bachelor's in fashion merchandising from Indiana University of Pennsylvania and is a Certified Billing and Coding Specialist (CBCS) through the University of Alabama.

Objectives

What you will learn

• Medical coding terminology required for medical coding, including the structures and functions of the human body
• The disorders and medical procedures common to each body system
• Legal, ethical, and regulatory concepts central to the field, including HIPAA compliance and third-party guidelines for filing insurance claims
• The main coding manuals: ICD-10-CM, ICD-10-PCS, CPT, and HCPCS Level II
• How to code diagnoses, services, and procedures for all systems of the body
• The fundamentals of medical billing & coding and medical terminology
• Word parts and the structures and functions of the human body
• What is required to succeed as a Medical Administrative Assistant
• Multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records, and corresponding with patients
• The best financial practices for a medical center
• The fundamentals of medical terminology and ethical best practices
• The basics of working with medical documents, medical billing, and coding processes

How you will benefit

• Jump-start your career in the medical field
• Get hands-on, practical experience in medical billing and coding
• Learn how to effectively communicate with prospective patients and fellow professionals in the medical industry
• Understand how to create positive, efficient experiences for patients to make them more comfortable
• You will be awarded a certificate of completion and will be prepared to sit for the professional certification that best aligns with your interest and career goals.
• You will also be able to choose a voucher for the professional certification to enroll for the exam.
• You'll also receive access to the study materials that align with the exam option you choose.
• Certified Professional Coder (CPC) exam offered by the American Academy of Professional Coders (AAPC)
• Certified Coding Associate (CCA) exam offered by the American Health Information Management Association (AHIMA)
• Certified Billing and Coding Specialist (CBCS) exam offered by the National Healthcareer Association (NHA)

FAQ

Where will I work as an Administrative Medical Assistant?

Medical administrative assistants are found in nearly every medical office in the country. By earning your CMAA, you'll be prepared to work for clinics, private physician offices, hospitals, surgery centers, dentists, optometrists, chiropractors, and more. Professional medical offices need CMAAs to help keep their offices running smoothly as they treat patients.

What is medical billing and coding?

Medical Billers and Coders are responsible for processing patient data including medical records and related insurance. In this position, you will code a patient's diagnosis and then request payment from the patient's insurance company. You will play an important role in ensuring that healthcare providers are quickly and accurately paid for the treatment they give patients.

Where do you work as a Medical Biller and Coder?

Medical Billers and Coders work in a variety of settings. The most common settings include hospitals, doctors' offices and insurance agencies. Some medical billing and coding professionals work for companies that develop medical software, and some work for education institutions that work to train other medical billers and coders. Government agencies have also been known to employ medial billers and coders including the National Center for Health Statistics and Medicaid offices. You may also have the ability to work for a reputable company from your own home.

What is a day in the life of a Medical Biller and Coder like?

A day in the life of a Medical Biller and Coder is a rewarding one. You are responsible for ensuring that healthcare providers receive appropriate compensation for the care they provide as well as helping patients get the maximum benefit of their insurance. It is a job that requires a high level of attention to detail at all times because codes must be correct to produce appropriate bills for services. Much of your time will be spent in front of a computer organizing statements, reviewing bills, and performing quality control. You also may be required to negotiate with insurance companies via phone on behalf of providers or patients. It's also important to coordinate with other coders to ensure accuracy and adherence to standards. Finally, you'll want to keep up on the latest developments and regulations in the industry through continuing education.

What is the difference between a Medical Biller and a Medical Coder?

Medical billers are mainly responsible for submitting patient records to government agencies and insurance companies for services that have been provided in the care of the patient. Medical coders gather information on patient records and assign the proper codes for patient diagnosis which are then used by medical billers to submit claim forms.

Is medical billing and coding in high demand?

Yes. There is a high demand for qualified medical billing and coding professionals in the healthcare industry today. Demand will increase as the population in the Unites States ages. Jobs for these professionals are on the rise and expected to grow faster than average through 2026 according to the Bureau of Labor Statistics.

What is the salary for a Medical Biller and Coder?

According to the AAPC based on its membership, the average Medical Biller and Coder without certification earns around $45,000 per year while those with certification earn an average of $51,500. This means that certification can help you earn up to 15 percent more in this field! Other salary websites place the median salary for those starting out in Medical Billing and Coding around $38,500.

How long do you have to go to school to become a Medical Coder?

Our medical coding courses are self-paced and completed in 12 months or less. You will then have the option to prepare and sit for one of the following national certifications: 1) NHA's Certified Billing and Coding Specialist (CBCS), 2) AAPC's Certified Professional Coder (CPC), or 3) AHIMA's Certified Coding Associate (CCA). Once you are certified, you'll have the qualifications you need to find an entry-level job.

How do I become a Medical Coder without experience?

The path to a career in medical billing and coding typically starts with certification. There are different medical billing and coding certifications offered through certifying bodies, so it's important to choose which one is right for you. This course allows you to choose one of three national certifications to sit for upon completion.

How do I get a medical coding certification online?

To become a certified medical coder, you need to take an online training course that teaches you the CPT®, ICD-10-CM, and HCPCS Level II code sets. Most employers are looking for applicants to have a medical coding certification. After successfully completing this course, you will have the knowledge and skillset to become a medical coder and can sit for one of three national certification exams included in your tuition: 1) NHA's Certified Billing and Coding Specialist (CBCS), 2) AAPC's Certified Professional Coder (CPC), or 3) AHIMA's Certified Coding Associate (CCA).

Do Medical Billers or Medical Coders make more money?

Due to the more technical nature of the job and increased training required, medical coders do tend to make more than medical billers on an annual basis. Both medical billers and medical coders are in high demand. Medical billers earn a median salary of nearly $37,000. The salary of medical coder depends on a variety of different factors including certifications, specialties and experience, but the American Academy of Professional Coders (AAPC) reports that their average salary is around $47,800.

Can you get a job as both a Medical Biller and a Medical Coder?

Other than a handful of exceptions, medical billing and medical coding are two separate professions. You do not need a degree for either profession, but successful coders usually obtain certification. This course will fully prepare you for a career as either a medical biller or a medical coder, including recommended certification. Once you've completed your training, you will decide which area fits your personality and career goals best and move in that direction.

What is a CPC?

CPC, or Certified Professional Coder, is the primary medical coding credential offered by AAPC. AAPC's CPC certification is the gold standard in medical coding and represents world-class expertise that is highly sought and well-compensated by medical organizations across the country.

What does CPC mean for my career in medical coding?

The CPC certification is the gold standard in medical coding and represents world-class expertise that is highly sought and well-compensated by medical organizations across the country.

How do I get my CPC certification?

After successfully completing this online course, you will receive a prepaid voucher to register for the CPC Exam and schedule your test date. Registration should be done three weeks prior to the exam date. After passing the CPC exam, you will have your CPC-A designation without 2 years of prior experience. Completion of the included CPC Practicode will qualify as 1 year of experience towards the full CPC designation. Completing this program also qualifies for 1 year of experience, thus completing both steps and passing the CPC exam will provide you with the full CPC designation and remove the Apprenticeship status.

What is the CPC exam?

The Certified Professional Coder (CPC) exam is administered by the American Academy of Professional Coders (AAPC). It is a common advanced credential for medical coders in physician office settings.

How long is a CPC certificate valid for?

Once the CPC designation is achieved, your AAPC Membership (included) is required to be renewed annually and 36 Continuing Education Units (CEU's) must be submitted every two years for verification and authentication of expertise.

How to become a Certified Professional Coder?

Medical billing and coding is hardly a career you can jump into and learn on the job. A medical biller and coder must understand the Healthcare Common procedure Coding System (HCPCS), as well as CPT Category II codes and ICD-10 codes. Training courses will teach you what these codes are, how to use them, and how to assign them in common medical billing and coding procedures.

How much does a Certified Professional Coder make?

CPCs make between $18 and $25 per hour, varying by location, experience, and additional credentialing.

What does AAPC stand for?

AAPC, or the American Academy of Professional Coders, is an independent organization founded in 1988 to provide education and professional certification to medical coders. They have over 190,000 members and offers 28 certifications related to medical billing, medical coding, healthcare documentation and more.

What is the CCA exam?

The Certified Coding Associate (CCA) exam is an entry-level certification provided through the American Health Information Management Association (AHIMA). It indicates proficiency in medical coding in hospital and office settings.

What does CBCS stand for?

CBCS stands for Certified Billing and Coding Specialist, and it is a designation earned from the nationally recognized National Healthcareer Association (NHA). With this credential, you'll gain billing and coding skills that are essential to various medical facilities including hospitals, surgery centers, physician offices, nursing homes, mental health facilities, home healthcare agencies, and dental offices. Earning your CBCS credential will prove to prospective employers that you have what it takes to work with patient information, prevent fraud and abuse, support coding and billing practices, submit claims, and help healthcare providers gain maximum reimbursement for services.

Can I register for courses if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive 12 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through. You will receive an exam voucher for Certified Medical Administrative Assistant (CMAA) exam, offered by the National Healthcareer Association (NHA), as well as your choice of three other certifications: 1) Certified Billing and Coding Specialist (CBCS) exam, offered by the National Healthcareer Association (NHA), 2) Certified Professional Coder (CPC) exam, offered by American Academy of Professional Coders (AAPC), and Certified Coding Associate (CCA) exam, offered by AHIMA. You are eligible to receive your certification exam vouchers after successfully completing the course and meeting all financial obligations.

Am I guaranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. To learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

Instructor(s)

Melissa Dunworth has been a pharmacy technician for over 13 years and has worked in retail, closed pharmacy, and training/education areas during her career. Melissa holds a Bachelor's degree in Speech and Hearing Sciences and works as a Developmental Specialist in Early Intervention for children ages 0 to 3 years. She has been a certified pharmacy technician since 1997. Melissa is also registered with the New Mexico Board of Pharmacy.

Betty Stahl holds a doctorate in pharmacy from Shenandoah University. Over the past several years, she has taught pharmacy technician programs at ASA College in New York City and ACT in Arlington, Virginia. Stahl has also worked as a pharmacist in independent and hospital settings.

Objectives

What you will learn

• The federal and state laws that govern pharmacy, as well as the ethics of pharmacy practice.
• HIPAA requirements and their application to pharmacy.
• How to interpret physician orders and prescriptions.
• Techniques required to order, stock, package, prepare, and distribute medications.
• Definitions of medical and pharmaceutical terms and common abbreviations.
• The pharmacology of medications in relation to the anatomy affected.
• How to perform pharmaceutical calculations.
• How to process insurance billing and collect payments.
• How to communicate successfully with patients and medical professionals.

How you will benefit
 

• After successfully completing your course, you'll receive access to the Pharmacy Technician Certification Exam (PTCE) practice tests to help you study for your certification exam.
• Jump start your career towards working as a Pharmacy Aide, Pharmacy Technician, Certified Pharmacy Technician, Health Technician/Technologist, Medical Laboratory Technician, Medical Records Clerk/Technician, or a Nursing Assistant.
• You will get hands-on practice in retail pharmacy procedures through an online lab module, applying what you've learned to fill mock prescriptions.
• You will have the opportunity to apply for a 100+ hour externship.

FAQ

Pharmacy Externship Program

Pharmacy technicians assist and support licensed pharmacists in providing healthcare to patients. The Pharmacy Technician Online Certification Training Program was developed in response to a rising need for trained technicians to work in a hospital or retail pharmacies. The pharmacy technician profession has become indispensable to the health care field. With this growing opportunity, however, has also come increased responsibility, and this increased responsibility has made certification an important issue for many industry employers and some state legislatures. Some states now require all individuals who work as pharmacy technicians to become nationally certified.

In all parts of the country, pharmacy technicians must have a broad knowledge of pharmacy practice and must be skilled in the techniques required to order, stock, package, and prepare medications, but they don't need the advanced college education required of a licensed pharmacist. Pharmacy technicians may perform many of the same duties as a pharmacist; however, all of their work must be checked by a pharmacist before medication can be dispensed to a patient.

This program will prepare you for entry-level pharmacy technician positions by teaching you medical and pharmaceutical terminology, basic anatomy related to the pharmacology of medications, and pharmaceutical calculations. The Pharmacy Technician Program will give you hands-on practice in retail pharmacy procedures through an online lab module. You'll learn what information is necessary to process prescriptions and physician orders and apply that knowledge to fill mock prescriptions. The curriculum also includes the ethics of pharmacy practice and education about prescription medications, patient care, and interaction, and charges and reimbursement.

You'll learn everything you need to know to pass the National Certification Exam offered by the Pharmacy Technician Certification Board (PTCB). However, you'll need to make sure that the Pharmacy Technician Program will meet your state's requirements. To check, visit your state's Board of Pharmacy site for more information. You can access this information directly from the Pharmacy Technician Certification Board (PTCB) website. Click on the "Who We Serve" link, then the "States" link for information. You can also call the state board and ask for the current technician regulations.

As a part of the Pharmacy Technician Online Certification Training Program, students have an option to perform an actual hands-on 100-hour clinical externship. Clinical externships are based on individual state board requirements. Learn more about externships below!

Upon completion of this program, you will be prepared to sit for the Pharmacy Technician Certification Exam (PTCE), offered by the Pharmacy Technician Certification Board (PTCB). The registration fee for this exam is included with this program.

Pharmacy Externship*

There is a nationwide agreement with several pharmacies that will give our Pharmacy Technician course students an important leg up in the job market. These pharmacies will offer their renowned externship programs to you, provided you meet basic qualifications.

Externs will get hands-on experience that includes assisting pharmacists with prescriptions, answering patient questions about medications, and a bevy of administrative duties.

In order to qualify for an externship, you'll have to pass a drug screening test, obtain professional liability insurance, complete a background check and employment verification, meet current immunization standards, conform with and complete any state mandates such as registration, fingerprinting, licensing, etc. Additional forms may be necessary for externships with certain pharmacies. It may take up to 12 weeks to find an available opening.

Disclaimer: To qualify for the externship applications process, students must successfully complete the online course content and have account balances up to date (at a minimum). Going through the externship application process does not guarantee an externship. COVID may be affecting the externship process or site availability in your area. Students can begin researching the steps of the application process 2 weeks prior to completing courses.

Participation in a CVS or Walgreens externship is contingent upon successfully completing a background check and/or drug screening that is consistent with the requirements of both state and federal laws.

What is a pharmacy technician?

A pharmacy technician performs important tasks to assist a pharmacist and serve pharmacy customers on a daily basis. A pharmacy technician's specific duties include taking inventory and ordering pharmacy supplies and medications, preparing and packaging medications for distribution to patients, interacting with customers to provide information, and answering patient questions. In addition, they communicate with doctors and other medical professionals when receiving prescriptions, fill insurance claims, and work under the supervision of a licensed pharmacist to complete whatever tasks are needed to help the pharmacy run efficiently.

What does a pharmacy technician do?

Pharmacy assistants and technicians order and stock medications; prepare and package medications for distribution to patients; and provide information to patients. Pharmacy technicians may perform many of the same duties as a pharmacist; however, all of their work must be checked by a pharmacist before medication can be dispensed to a patient.

Where can pharmacy technicians work?

Pharmacy technicians work in pharmacies. A pharmacy can be found in hospitals or healthcare facilities, drug and grocery stores or may be independent.

What are some of the things that Pharmacy Technicians can't do inside the pharmacy?

Pharmacy technicians can't perform certain jobs without the direct supervision of a licensed pharmacist. They aren't allowed to make judgement calls related to drug substitutions, interpret of prescriptions, or give instructions for preparing prescriptions. In most areas, they also can't take a chart order or a new prescription over the phone. They also can't dispense medication unless the order for the prescription has been verified by a pharmacist.

How do I become a pharmacy technician?

Pharmacy technicians must have a high school diploma or equivalent and understand how to perform the essential pharmacy duties. Candidates can complete a certificate or postsecondary program to gain the knowledge and skills they need. Some can even gain the training they need on the job; however, most states regulate pharmacy technicians and require that they pass an exam or complete a formal training program. To work as a pharmacy technician in most states, you will need to either be licensed or have a professional certificate.

How do I get a pharmacy tech license?

Not all states require a pharmacy tech license, so you should check your state's Board of Pharmacy website for more information. PTCB State Regulations

How long does it take to become a pharmacy technician?

Many pharmacy technician programs can be completed in one year or less. This does not include the time you spend in an externship program or preparing and sitting for state licensure.

How long does it take to complete pharmacy tech school?

Our Pharmacy Technician course is self-paced and completed in 12 months or less. As part of your program, you will also complete a 100-hour externship if you qualify. Finally, you will receive a voucher as a part of your program to sit for your certification exam. Once you are certified, you'll have the qualifications you need to find an entry-level job in any pharmacy.

How do I go from pharmacy technician to pharmacist?

There are a few different ways to become a pharmacist after you gain experience working as a pharmacy technician. First, you will need to earn a bachelor's degree by earning an associate degree and rolling the credits into a 4-year program or enrolling directly into a pre-pharmacy bachelor's program. Second, after earning your bachelor's degree, you will need to take the Pharmacy College Admission Test (PCAT). Your scores on this standardized test, along with previous contributions to the pharmacy industry (such as volunteer hours, membership in pharmacy organizations, and of course, working as a pharmacy technician), will be used to determine your acceptance to pharmacy school. Once accepted, you will attend school for another 4-5 years before taking and passing your state pharmacy board and law exams. Finally, your hard work will pay off, and you will be granted a license to practice as a pharmacist in your state.

How much do Pharmacy Technicians make?

According to the Bureau of Labor Statistics, Pharmacy Technicians earn a median wage of $16.87 per hour, equating to an annual salary of $35,100. Top earners in this position can make nearly $50,430 per year. Wages vary significantly by location, but the top paying states for pharmacy technicians include Washington, California, Oregon, and Alaska.

Is there a demand for Pharmacy Technicians?

Yes, Pharmacy Technicians are currently in demand. The Bureau of Labor Statistics estimates that the jobs for Pharmacy Technicians with certification will increase by 12 percent over the next several years which is faster than average. Increased demand for prescription medications will be the primary driver of the growth in number of positions. The BLS also suggests that people with formal training or certification will be more sought after to fill open positions.

What is a PTCB certification?

The Pharmacy Technician Certification Board (PTCB) administers the Pharmacy Technician Certification Exam (PTCE), which determines an individual's pharmacy technician knowledge. When you pass the exam, you become certified and may use the designation "CPhT". You will need to sit for the exam after this course; certification is not included.

How can I find my state's requirements for certification?

Online is a great resource for finding your state's requirements for certification. All states have a website with the Board of Pharmacy information. You can access this information directly from the Pharmacy Technician Certification Board (PTCB) website at www.ptcb.org. Click on the "Who we serve" link, then the "states" link for information. You can also call the state board and ask for the current technician regulations.

What if my state requires more than what's offered in this course?

Most states still offer employment prior to certification. This often comes with the stipulation that certification is acquired within a period of time (usually a year). During this period, you'll work as an unlicensed personnel member, clerk, or aide. On-the-job training or externships are a great way to obtain the number of hours required (many states require a minimum number of hours worked before you can be registered or certified with the board). If your goal is to work in a hospital pharmacy, finding that job while you're still a student will help you reach your employment requirements, along with the educational clinical requirements.

How will the Pharmacy Externship be established?

ed2go has established a national contract with Walgreens and CVS for Pharmacy Technician externships. Externships are based on availability and cannot be guaranteed. Our Externship coordinator will work with you to set up a retail pharmacy externship. If you are interested in applying for an externship in a local pharmacy that is not a Walgreens or CVS, you may discuss these other options with your externship coordinator. If you're currently working in a pharmacy setting, that will qualify. With the increase in confidentiality and privacy regulations and liability issues in relation to health information, externships could become difficult to accomplish.

*By state regulation, you may be required to apply for your pharmacy technician license or register with the State Board of Pharmacy before you can apply for the externship. Please check the website for your state's Board of Pharmacy regulations and additional information. The state's Board of Pharmacy has the most accurate and up to date information.

Can I qualify in the externship course if I have a criminal record?

Unfortunately, you will not qualify for the externship course if you have a criminal record. While you can still enroll in the course, to participate in externships, students must not have a criminal record. Background checks will be conducted prior to the student's admittance into the externship course.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

The Pharmacy Lab Kit with the Manual is only available for students who reside in the U.S./Canada; alternative options are available for international students. Please contact us for additional information before enrolling.

Does this course prepare for a certification?

Yes, this course does prepare you for a certification. You will be prepared to sit for the National Certification exam titled Pharmacy Technician Certification Exam (PTCE), offered by the Pharmacy Technician Certification Board (PTCB).

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

What happens when I complete the course?

Upon successfully completing the course and fulfilling the financial obligation, you'll be awarded a certificate of completion. In addition, you will receive an exam voucher to sit for the National Certification Exam which is the Pharmacy Technician Certification Exam (PTCE), offered by Pharmacy Technician Certification Board (PTCB).

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Objectives

Topics covered in the course:

• Managing Real World Projects
• Project Management Team Leadership
• Ethics for Project Managers
• Emotional Intelligence for Project Managers
• Effectively Managing Project Stakeholders
• Integrating Agile into a Waterfall Environment

Download the complete syllabus with learning outcomes here.

Courses Included in this Certificate

• Managing Real World Projects
• Ethics for Project Managers
• Emotional Intelligence for Project Managers
• Effectively Managing Project Stakeholders
• Project Management Team Leadership
• Integrating Agile Into a Waterfall Environment
• Project Management Introduction Course (ACE CREDIT®)
• Project Management Final Exam (ACE CREDIT®)

Reviews

All project managers should participate in this course. - Lucky C.

The course was very insightful and educative. Learnt a whole lot about project management. - Diana D.

I found the course very complete and very well explained. - Diego Armando R.

This was a great training to learn about PM tools, processes, and how to be a successful PM. I appreciated the whys behind which tools to use and when, why they are important, how to use them. I would recommend this training to someone who wants to improve their PM knowledge. - Breanna M.

I thoroughly enjoyed this course. It was engaging and easy to follow with interesting feedback from the professionals. I refreshed my past knowledge on ethics and learned some new things. Thank you. - Gordana A. 

FAQ

• This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in project management or fundamentals of project management.

• A student's grade in the course will be based on their performance on a final, cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 2 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.

• If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 1 additional time (2 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.

• Estimated Time to Complete: 44 hours

• Access Time: 730 days

• Rating: 98%

CREDITS EARNED IN THIS COURSE INCLUDE: 

• 4.1 IACET CEUs
• 37 SHRM PDCs
• 44 ATD CI Credits
• 41 PMI PDUs
• 16.5 Ways of Working PDUs
• 18 Power Skills PDUs
• 6.5 Business Acumen PDUs
• 37 HRCI Credits
• 3 ACE Credits

KEY FEATURES

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Real-world case studies
• Fully accessible
• Expert-supported
• Games & Flashcards
• Video content

Instructor(s)

Anna Smith has worked in the field of human resources for 30 years and has taught at university level for over 20 years. She holds a bachelor's degree in business administration from Spalding University, a master's degree in management from Webster University, and a Master Online Teaching certificate from the University of Illinois. She is also a certified Senior Professional in Human Resources and a SHRM Senior Certified Professional. Her experience spans many areas of human resources including recruitment, labor relations, and affirmative action plans.

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multinational corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Jerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A&M University.

Objectives

What you will learn

• Comprehensive knowledge needed to sit for the PHR Certification Exam
• A broad overview of human resources practices
• Skills for handling recruitment, performance appraisals, and training processes
• Strategic decision making for compensation and job evaluation
• Foundational knowledge of U.S. laws and regulations regarding employment practices, including financial and accounting terms
• OSHA rules governing employee health and safety
• Important topics in running operations in accord with legal requirements
• How taxes affect you, whether your business is a sole proprietorship, partnership, or corporation
• Process of negotiating, how to evaluate negotiation styles, and successful negotiation strategies for most environments

How you will benefit

• Learn how to contribute to company strategy planning so that you can be a more valuable member of the team
• Prepare for PHR certification and set yourself apart
• Open the door to new career opportunities and higher salaries after obtaining your PHR certification, including jobs such as: HR generalist, Recruiter, HR Representative, HR Assistant, HR Specialist, HR Manager, Compensation and Benefits Manager, and more
• Develop communication skills that will allow you to thrive in a professional environment
• Explore your abilities as a leader and learn how to masterfully manage people and projects
• Set yourself apart from competitors by receiving management training

The Human Resources Manager series will provide you with the essential knowledge you need to manage and lead others. By the end of the course, you will also have mastered the skills you need to prepare to take the Professional in Human Resources (PHR) certification exam.

You'll gain an understanding of financial and accounting terms, effective negotiation strategies, the marketing process, employment law, compliance and regulatory requirements, and licensing, permits, and taxes. You'll also learn about the seven management disciplines that are essential to success. If you're thinking of starting a business or pursuing an MBA, you'll learn the essentials here.

The Human Resources Professional course will prepare you for a career in human resources. This course explores the foundational aspects of HR, including human resource laws, hiring disciplines, and labor relations. You will learn industry-recognized practices that align with the Human Resource Certification Institute (HRCI) and the Society for Human Resource Management (SHRM).

FAQ

Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Will this course prepare me for a certification?

Yes, this course prepares you to sit for the Human Resource Certification Institute's PHR exam. However, you will need experience in the human resources field before you are eligible to take this exam. Please reference the Prerequisites section for more information.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

Do I need experience in human resources to take this course?

No. You do not need to have experience in human resources to take this course. However, you will need experience as a human resources representative to take the PHR exam, administered by the Human Resource Certification Institute (HRCI).

Are human resources professionals in demand?

Yes, human resources professionals are currently in demand. The Bureau of Labor Statistics estimates that the employment of human resources specialists will continue to increase 7 percent through 2026. Additional HR professionals will be needed to help companies with increasingly complex employment laws and health coverage.

Is there an internship with this course?

While there is no specific internship with this course, you will be given instructions and insight on how you can obtain an internship or externship upon the completion of your coursework and financial obligation.

What is the PHR Exam?

The PHR Exam, or Professional in Human Resources Exam, is a prestigious certificate awarded by the Human Resource Certification Institute (HRCI). By achieving this designation, you will effectively show potential employers and those in the industry that you possess the knowledge as well as practical experience in human resource management necessary to pass this thorough exam.

Why is certification important in this field?

Obtaining certification shows that you are dedicated to advancing in your career. Many organizations consider the certified Human Resources Professional to be motivated and knowledgeable, giving them a competitive edge in the field.

How much do HR specialists make?

HR specialists can make a great salary in a job where they help fellow employees daily. While a lot of factors will go into determining your exact salary, such as years of experience and location, the Bureau of Labor Statistics has reported that the median salary for HR specialists is over $60,000.

What type of test is the PHR exam?

The PHR exam consists of 150 mostly multiple-choice questions requiring you to select the best possible answer using your HR knowledge and experience. There are a variety of test items including workplace scenarios. Each question is weighted the same, and there is no partial credit for answers.

Where will I take the PHR exam?

The PHR Exam must be taken at a proctored Pearson VUE testing center. Pearson VUE has testing centers nationwide, and you can search for the one closest to you by visiting www.pearsonvue.com/hrci..

Does PHR certification expire?

Once you've earned PHR certification, it is valid for three years. In order to maintain your PHR certification, you will be responsible for earning 60 recertification credits (continuing education) during that three year period. If you do not earn the required 60 credits, you must retake and pass the PHR exam in order to remain certified.

What is involved in the job of an HR Specialist?

HR specialists are defined as early career HR professionals. You job duties in this position will typically revolve around recruiting and on-boarding new employees including screening candidates, performing background checks, conducting preliminary interviews, and helping with orientation of new employees. Your overall goal, and the indicator of success in your position, is to ensure that the best possible employees are hired into specific roles within your organization. When you're not actively hiring or on-boarding a new employee, you will be responsible for current employee satisfaction and ensuring productivity remains high.

What does a typical day look like for an HR Specialist?

A typical day for an HR specialist will involve tasks such as updating employee records related to hiring, transfers, promotions and terminations; explaining policies and procedures to new hires; ensuring new hire paperwork is completed; addressing work complaints; informing applicants of duties, benefits, work hours, etc.; coordinating job postings; reviewing resumes; and conducting background and reference checks. There may also be additional duties depending on the size of the organization you work for and the area in which you specialize.

Is there room for advancement in an HR Specialist career?

There is absolutely room for advancement in your career as an HR specialist. You can choose to specialize in an area of HR such as recruitment and hiring or benefits. You can also go the opposite direction and continue to add to and broaden your skillset and HR experience in order to move forward in your career and obtain an HR generalist position. Additional education, certifications and on-the-job experience can help you make the move into a role as an HR manager or HR director, and even beyond.

What is the difference between an HR Specialist and an HR Generalist?

While HR specialists and generalists often work together, their roles are very different. An HR specialist will typically have a well-defined role, and will focus on the same things each day. For example, an HR specialist in charge of recruitment and hiring is not going to be involved in benefit selection or termination procedures. An HR generalist has a much more varied role. In this type of role, you would be required to wear a lot of hats, and would see a constantly changing daily routine with many different jobs duties encompassing a large portion of overall HR tasks for a company.

Instructor(s)

Chad Wambolt

Chad Wambolt has spent his entire professional career in the finance field, working for both private and publicly-held companies with sales ranging from $500 million to $3 billion. He is a graduate of Boise State University, where he obtained his bachelor's degree in accounting. Through the course of his career, Wambolt became an expert user of Microsoft Excel. Since 1997, he has taught Excel to students of varying skill levels and helped organizations streamline internal processes.

Objectives

Week One

Lesson 01 - Excel Basics - Wednesday

In this lesson, you'll develop a solid understanding of the Excel interface. You'll become fluent in the secret language spoken only by Excel users, you'll discover the best way to correct just about any mistake you might make in Excel, and you'll find yourself gliding effortlessly from cell to cell, leaving behind expertly written labels, numbers, and formulas.

Lesson 02 - Creating a Worksheet - Friday

In this lesson, you'll learn five simple steps you should always follow to ensure that your worksheets are always well-planned, well-constructed, and beautifully formatted.

Week Two

Lesson 03 - Time-Savers - Wednesday

This lesson will teach you the tricks of the Excel masters: a wide variety of useful shortcuts guaranteed to save you time, energy, and frustration. You'll also spend some time working with the Quick Analysis and Flash Fill tools. By the time you finish this lesson, you'll really start to feel like an Excel pro.

Lesson 04 - Relative, Absolute, Mixed, and Circular References  - Friday

Do you know the difference between a relative reference, an absolute reference, a mixed reference, and a circular reference? You will after this lesson. In this lesson, you'll learn to write sophisticated formulas that can help ease you through some rather sticky scenarios.

Week Three

Lesson 05 - Three-Dimensional Workbooks - Wednesday

With enough practice, most Excel users quickly become adept at organizing their worksheets across two dimensions: rows and columns. But only a select few will learn how to take their worksheets into the third dimension. In this lesson, you'll join that exclusive group. Prepare to have your socks knocked off as you gain hands-on experience in the construction of three-dimensional workbooks.

Lesson 06 - Sorting, Subtotaling, and Filtering - Friday

No Excel course would be complete without a discussion of Excel's amazing data-crunching capabilities. In this lesson, you'll learn how to build a table in Excel as well as how to subtotal, sort, and filter.

Week Four

Lesson 07 - Charting Basics - Wednesday

In this lesson, you'll explore the exciting world of charts. You'll build your first graph and learn how easy it is to adjust the chart type, labels, titles, colors, and other aspects of your chart.

Lesson 08 - Advanced Charting Techniques - Friday

In this lesson, you'll dig deep into Excel's charting capabilities. You'll explore everything from bar charts and line charts to more prosaic graphs like the pie chart and 3D charts. You'll find out how to personalize your charts with photographs, text labels, and drawings. You'll also discover the best ways to format your chart for print or otherwise display the truly impressive charts that you'll be creating.

Week Five

Lesson 09 - Intro to Excel's Statistical Functions - Wednesday

Excel includes many powerful functions that can automatically perform some very complicated tasks for you. In this lesson, you'll learn some very interesting ways to put these functions to work for you. You'll find out how to ask Excel to magically derive averages, modes, maximums, minimums, and other useful statistics from nothing more than a column or two of numbers.

Lesson 10 - Financial Functions - Friday

You'll continue your exploration of Excel functions with an in-depth look at Excel's handy financial functions. By the time this lesson is over, you'll be able to figure out how much money you'll have when you retire, when your kids reach college, or just before your next vacation. You'll be able to calculate the monthly payment on just about any type of loan, and you'll know how to figure out how long it will take to pay off your credit cards. You'll even create an amortization table of your very own, just like the one lenders use to track a loan's payoff amount over time.

Week Six

Lesson 11 - Worksheet Automation - Wednesday

In this lesson, you'll find out how to automate just about any task you find tedious or time-consuming. You'll discover how to move your most frequently used commands from their present, obscure locations to a much more convenient place: the toolbar that's always perched at the very top of your screen. You'll also learn how you can use macros to reduce just about any complex task to a single keystroke.

Lesson 12 - Mastering Excel's IF Function - Friday

You'll be intrigued by the final lesson, in which you'll learn how to use Excel to aid you in decisdecision-making'll use a special function in Excel that allows it to make comparisons and use those comparisons as the basis for important decisions.

FAQ

Class Schedule: 

All courses run for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. You do not have to be present when lessons are released. You will have access to all lessons until the course ends. However, the interactive discussion area that accompanies each lesson will automatically close two weeks after the lesson is released. As such, we strongly recommend that you complete each lesson within two weeks of its release.

The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks to complete all of your coursework, including the final exam. 

Instructor Interaction:

The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.

Prerequisites:
There are no prerequisites to take this course.

Hardware Requirements:
This course must be taken on a PC. It is not suitable for Chromebook and Mac users.

Software Requirements:

• PC: Windows 10 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
• Microsoft Excel 2019 (desktop version), available to download with the desktop version of Microsoft 365, or Microsoft Office Home and Student 2019 (not included in enrollment).
• Note: The "Starter Version" and "Web App" versions of Microsoft will not work with the full version taught in this course.
• Adobe Acrobat Reader.
• Software must be installed and fully operational before the course begins.

Other:
Email capabilities and access to a personal email account.

Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.